While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, care, and understanding, highlighting the exceptional customer service and the helpfulness of the administrative team. Many people appreciate the efficiency and ease of the overall service, noting quick response times and a smooth user experience, especially regarding appointments and prescriptions. Consumers frequently mention feeling heard, validated, and supported throughout their interactions, with many expressing gratitude for the personalized and empathetic approach from both doctors and administrative staff. The thoroughness of assessments and the clear communication provided are also highly valued by customers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, empathy, and... See more

Service

Customers consistently note positive experiences with service, highlighting the attentive, thoughtful, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the kindness, empathy,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an outstanding and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick replies to... See more

Based on these reviews

Rated 5 out of 5 stars

Getting my ADHD diagnosis ( as an adult) here has truly changed my life. The whole process was handled professionally and with care & understanding. I’m currently under the care of Dr. Duffett.. his e... See more

Company replied

Rated 5 out of 5 stars

Above and beyond all expectations. From the moment I first contacted the team, all the hurdles I’d had with the NHS and other providers went away. I rarely write reviews but am so amazed and grate... See more

Company replied

Rated 5 out of 5 stars

Everything was made so calm and simple with nothing hidden. Dr Fagbemi is a fantastic doctor. He explained everything thoroughly at every step in language that was not full of medical terms so easy to... See more

Company replied

Rated 5 out of 5 stars

I wasn't happy with my 1st diagnosis for various reasons. After contacting psymplicity admins, they arranged a 2nd opinion with Dr Beider. I found him very approachable and after our appointment, I f... See more

Company replied


Company details

  1. Mental Health Clinic
  2. Mental Health Service
  3. Psychiatrist
  4. Psychologist
  5. Psychotherapist

Written by the company

At Psymplicity we have a dedicated team of highly trained psychiatrists, psychologists and psychotherapists who are here to help. Our team are committed to the wellness of our patients and their loved ones through prevention, intervention, education, and treatment. We are there to provide you with advice on behaviour management, medication treatment and development of skills and strategies to help manage thoughts, emotions and behaviours that impact your mental health. Your appointment can take place from the comfort of your own home via video call. Our clinicians will provide you with a warm, reliable, and caring environment which is a safe space for you to discuss your concerns, find the support you’ve been looking for and take the next step along the path to better health and happiness. If you are feeling low, struggling with mental health concerns you cannot explain or just need someone to talk to, please reach out to us on 020 7118 0407, our Patient Care Team will match you with one of our consultant psychiatrists or psychotherapists. We are with you on your journey


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great experience

December 16, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Good afternoon,

Thank you so much for the review! We are pleased to hear about your positive experience.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Psymplicity is amazing

Psymplicity has helped out family when the NHS CAMHS has kept it's doors closed to us. I cannot recommend them enough, every issue is handled professionally with a level of empathy so rare these days.

December 8, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Sara,

Thank you for the positive review. We really appreciate it and are so pleased that we have been able to help you.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Thank you very much for your support Dr…

Thank you very much for your support Dr Shujah Khan. A very knowledgeable man, with patiences, articulating information in a understanding way.

After 31 years of knowing and masking my symptoms, you helped me feel seen and understood.

1000% would recommend Dr Shujah Khan

December 4, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Mel,

Thank you so much for your positive feedback! We are so pleased that Dr Khan was able to help you feel seen and understood.

Best wishes,
The Psymplicity Team

Rated 4 out of 5 stars

What makes a good Paychiatrist

Dr Beider is caring and goes above and beyond to try and help guide the guide the patient and gains the patients trust and guide them through difficult times

September 2, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Good morning Esther,

Thank you so much for leaving us a review. We are so pleased to hear about your positive experience with Dr Beider.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

fantastic

I've been using their services for several months. Dr Fagbemi is fantastic.

November 22, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear James,

Thank you so much for your review. We are so pleased to hear about your positive experience with Psymplicity.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Excellent service

Excellent service

November 13, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Nicola,

Thank you for the positive review! We are pleased we have been able to help.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

I’ve been waiting so long for a…

I’ve been waiting so long for a diagnosis. This will change my life

November 10, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Jacquelyn,

Thank you for leaving us a positive review. We really appreciate it.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

You’ll be glad you did!

Without Psymplicity and Dr Duffett, I wouldn’t be here to write this review! I’m not exaggerating when I say that they have saved my life and have given me the tools needed to have a future. Yes, private healthcare is costly, especially to those us in a financially poor situation, but I’ve never regretted giving my last penny to keep up with appointments for I know long-term good health and financial success is in the horizon! So if you’re at your wits end with the revolving door of the once great NHS, and you want to see a doctor who actually listens to you, then I beg you to give Psymplicity a call. Three years ago I did and have never looked back!

November 11, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Good afternoon,

We are truly grateful for your heartfelt review and are so happy we have been able to help you. From everyone here at Psymplicity, thank you so much for your lovely words.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Think you have A.D.H.D. Then this team provide 5 star service.

I first approached psymplicity 2 years ago. I felt I had A.D.H.D. and the nhs weren’t interested in helping me.
I was nervous when trying to fill in the forms and organise appointments. The admin team are so supportive and quick to respond to any queries I had( and sometimes still have)
The psychiatrist was easy to chat to about everything and I was diagnosed with A.D.H.D, prescribed medication.
All was well for over a year. I approached my G.P. To do shared care with psymplicity. They refused. This left me feeling desolate and abandoned.
I emailed the team at psymplicity, within 24 hours I had an initial response, then was supported to book the next available appointment and also make sure I received my links for payment and my zoom call for said appointment.
I have seen 2 different psychiatrists. Both were open, easy to talk to and made me feel seen and understood. The ordering service is simple and straightforward online for prescriptions.
Without a doubt the whole team at psymplicity, provide a 5 star service.
If you are questioning yourself, struggling because you think you have A.D.H.D. This company are second to none with supporting you for diagnosis and treatment.

November 6, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Anna,

Thank you so much for your thoughtful review and recommendation. We are so pleased we have been able to help you and that the process has been smooth for you with us.

Best wishes,
The Psymplicity

Rated 5 out of 5 stars

A great service and process

The booking process and all communication was great and very straightforward.
My online assessment with the clinician was great. He was very patient, approachable and friendly. He listened well and was very informative too. He made the assessment process easier than I expected, as I had actually been dreading it!

November 4, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Laura,

Thank you so much for your review and kind words. We are so pleased that the process was smooth for you and that the assessment went well.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

I want to express my sincere gratitude…

I want to express my sincere gratitude to Psymplicity team, especially Dr Dein for supporting me through the assessment for high functioning Autism.
Your patience and care has made a big difference. Huge thanks for caring about people like me.
Great team.

November 3, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Rebecca,

Thank you for the positive review. We are really pleased we were able to help you.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Efficient and effective service

Efficient service and although I have to pay quite a bit as a private patient due to the shocking services in Wales it’s something I will continue to do . Always supportive from appointment to medication prescriptions administration. Just an efficient and valuable service that I am grateful for

November 1, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Gill,

Thank you so much for taking the time to leave us a review. We are so pleased to hear about your positive experience.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Brilliant All Round!

October 20, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Christopher,

Thank you for leaving us a review! We are so pleased to hear about your positive experience.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Useful conversation

The lady I spoke to was very understanding and I hope to be in contact with her again

October 13, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Mrs Silver,

Thank you so much for your 5 star review. We are so pleased we were able to help you.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Dr K is the best. Julie the administrator was so helpful caring and couldn’t do enough for me either.

The best administration staff and Julie went out of her way to help me and nothing was to much trouble.

Dr K was kind caring and compassionate and throughly explained everything about my condition / medication and has given me so much faith that I will feel better. I can never thank you both enough.

September 18, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Terri,

Thank you so much for leaving us a review! We are so pleased that you are happy with your experience.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Adult ADHD London

Getting my ADHD diagnosis ( as an adult) here has truly changed my life. The whole process was handled professionally and with care & understanding. I’m currently under the care of Dr. Duffett.. his experience and thoughtful approach have been a huge help. I feel like I’m finally on the right track.. with my life, relationships and career.

September 5, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Good afternoon,

Thank you so much for your review and kind words. We are so pleased that your experience with us has been life-changing.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Great Service

Been with them for several years. Always good, fast, no nonsense service. Thank you :)

September 1, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Don,

Thank you for leaving us a review. We are pleased about your positive experience.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Recommended!

Very quick to communicate, and always a good number of slots available for booking. My Psychiatrist (Dr Jeremy Beider) was also very friendly, and helped with my ongoing depression immensely.

August 27, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Latham,

Thank you for the positive review. We are so pleased that you had such a good experience.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Mental health care made easy.

The whole process is easy from start to finish. All online, automated and seamless process. When dealing with mental health, making it easier to access care is super important.

August 19, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Lucy,

Thank you for leaving us a positive review! We are so pleased to hear that our aim of making the service and system accessible and easy to use is evident.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Always very happy with the service I…

Always very happy with the service I receive, both from Admin and Clinician

August 19, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Irana,

Thank you so much for leaving us a review! We really appreciate it and are glad to hear you are happy with the service.

Best wishes,
The Psymplicity Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look