Getting my ADHD diagnosis ( as an adult) here has truly changed my life. The whole process was handled professionally and with care & understanding. I’m currently under the care of Dr. Duffett.. his e... See more
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Review summary
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What people talk about most
Based on these reviews
Above and beyond all expectations. From the moment I first contacted the team, all the hurdles I’d had with the NHS and other providers went away. I rarely write reviews but am so amazed and grate... See more
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Everything was made so calm and simple with nothing hidden. Dr Fagbemi is a fantastic doctor. He explained everything thoroughly at every step in language that was not full of medical terms so easy to... See more
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I wasn't happy with my 1st diagnosis for various reasons. After contacting psymplicity admins, they arranged a 2nd opinion with Dr Beider. I found him very approachable and after our appointment, I f... See more
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Company details
Written by the company
At Psymplicity we have a dedicated team of highly trained psychiatrists, psychologists and psychotherapists who are here to help. Our team are committed to the wellness of our patients and their loved ones through prevention, intervention, education, and treatment. We are there to provide you with advice on behaviour management, medication treatment and development of skills and strategies to help manage thoughts, emotions and behaviours that impact your mental health. Your appointment can take place from the comfort of your own home via video call. Our clinicians will provide you with a warm, reliable, and caring environment which is a safe space for you to discuss your concerns, find the support you’ve been looking for and take the next step along the path to better health and happiness. If you are feeling low, struggling with mental health concerns you cannot explain or just need someone to talk to, please reach out to us on 020 7118 0407, our Patient Care Team will match you with one of our consultant psychiatrists or psychotherapists. We are with you on your journey
Contact info
137-139 Brent Street, NW4 4DJ, London, United Kingdom
- 0207 118 0407
- enquiries@psymplicity.com
- www.psymplicity.com
Called several times
Called several times, several emails sent in regard to my daughters medication. 9 years old and begging for her medication to help her sleep! No reply from Email or telephone calls. Something is suspicious! Have had to chase prescriptions from the start! I am beginning to regret my daughter being assessed by this private clinic.
August 3, 2023
Unprompted review
started off really well but out of the…
started off really well but out of the blue (after id payed for another follow up) my appointment was cancelled no explanation,no further appointment,no care plan .Been left on medication I cant just come off ,cant get through on any number dont reply to emails ,no refund.Having to find another private Dr as no shared agreement sent through and cant just stop medication .Dangerous and unproffesional
August 3, 2023
Unprompted review
Really helpful and quick to respond
July 31, 2023
Life Changing
Having self diagnosed with ADHD I wasn’t planning on getting a formal diagnosis until further reading made me feel that some physical symptoms, chronic constipation, exhaustion and muscle spasms, could be low dopamine which is a common part of ADHD. So I took the plunge and made an appointment with Dr Mole. 2 months in, and with some careful adjustment of medication levels, I am beginning to feel like a human being again.
The whole process from booking, prescriptions and aftercare is flawless. I’m so glad I took this step at 57 years old.
July 24, 2023
We have had a really good experience…
We have had a really good experience with Psymplicity. The booking system, interactions with all the staff and the doctor we saw have just been wonderful. Follow-up and after-care also really good. We have felt very looked after.
July 12, 2023
What's going on
What's going on? No phone lines open, no emails, booking form page on the website deleted??
We need a prescription urgently.
August 2, 2023
Unprompted review
Cannot get through by phone/email
I don’t really want to complain, everything has been excellent until I have been trying to contact you urgently since the end of last week by phone and email. Prescription urgently required. Can you explain how I can get through to you please?
August 1, 2023
Unprompted review
Reply from Psymplicity
I'm sorry that you shad difficulty contacting our service. We experienced a challenging start to August and this impacted our service level. We have contacted all patients to provide explanation and offer support as necessary. Once again, my sincerest apologies Sharon.
Kind regards
The Psymplicity Team
Very easy process made our life’s…
Very easy process made our life’s easier with a diagnosis for my son. Highly recommend.
July 30, 2023
Reply from Psymplicity
Thank you for taking the time to write this review and provide us with feedback Emily. I'm really glad to hear that the process was supportive for your receiving support for your son.
Kind regards,
The Psymplicity Team
Very prompt and efficient
July 27, 2023
Reply from Psymplicity
Hi Daniela,
Thank you for taking the time to leave this positive review for us.
Take care,
The Psymplicity Team
Great service, professional and reassuring
Customer service staff helpful and responsive.
Psychiatrist professional, friendly, knowledgeable.
Seamless service so far, would recommend.
July 21, 2023
Reply from Psymplicity
Hi Natalie,
Thank you for taking the time to write a review for us.
It great to see you've had a seamless experience with our teams.
We are looking forward to continue providing this standard of care to you.
Take care,
The Psymplicity Team
Great communication!
Great communication with the team and so quick to get a diagnosis for our daughter!
July 19, 2023
Reply from Psymplicity
Hi Chloe,
Thank you for your review.
Its great to see you've had quick service for our team.
We look forward to continue working with you and your family.
Take care,
The Psymplicity Team
We felt well cared for and listened to
We felt well cared for and listened to. Everything explained in detail, options given, and it was all kept as straightforward as possible. Can't fault the clinical care.
The only niggle is that the admin department were a bit hit and miss, I think because they were changing up all their systems - so we had delayed prescriptions, prescriptions to the wrong pharmacy, etc.
July 24, 2023
Reply from Psymplicity
Hi Simon,
Thanks so much for your review. We're glad to hear you have had excellent care from our clinical team.
You're absolutely right, our admin team are currently working with a new system and as can happen we've had some teething problems. We're sorry if these problems have been challenging in any way but can confidently say these problem have now been resolved.
We are looking forward to making your experience with Psymplicity 5 stars all round.
Take care,
The Psymplicity Team
Was very impressed with Dr Ponsford
Was very impressed with Dr Ponsford. She was knowledgeable, engaging and made a huge difference to my daughter's well being.
July 23, 2023
Reply from Psymplicity
Hi Rhiana,
Thank you for taking time to write this review for us. We will pass your kind words onto Dr Ponsford. Its so lovely to hear she has made such a difference to your daughters life.
We look forward to continue working with you and your family.
Take care,
The Psymplicity Team
Very quick to arrange appointment with…
Very quick to arrange appointment with a psychiatrist Very short notice excellent service Very slow with confirmation letter from psychiatrist regarding my diagnosis still waiting coming up to 2weeks was told upto 8 days and 3/4 weeks for a comprehensive report
July 13, 2023
Reply from Psymplicity
Hi Sarah,
Thank you for writing this review for us.
We will be in touch with your psychiatrist and get the report to you as soon as possible.
Take care,
The Psymplicity Team
Reply from Psymplicity
Thank you so much for leaving a review.
Positive feedback like this means a lot us.
Take care,
The Psymplicity Team
The Zoom appointment went really well
The Zoom appointment went really well
And Dr Raymont was very helpful as always. Very pleased.
July 20, 2023
Reply from Psymplicity
Hi Mr Daneshzadeh,
Thank you for leaving this review for us.
We will pass on your kind words to Dr Raymont.
Take care,
The Psymplicity Team
Dr was pleasant and helpful
Dr was pleasant and helpful. Eprocess and possible outcomes explained clearly.
July 18, 2023
Reply from Psymplicity
Hi Emma,
Thank you for taking the time to leave a review for us. Its great to read you had a positive experience with one of our Doctors.
Take care,
The Psymplicity Team
Please don't waste your money,its all…
Please don't waste your money,its all about money to them!!!!!
July 21, 2023
Unprompted review
Reply from Psymplicity
Hi Tanya,
Thank you for taking the time to provide us with this review.
We take all feedback seriously and, as a clinic, we rely on feedback, both positive and negative, to ensure our processes and practices are supportive for both our patients, clinicians and non-clinical teams to get the best outcomes for all parties.
We would like to discuss this further, and would really like to understand what happened in this instance and how we can work to resolve this issue.
We look forward to hearing from you.
The Psymplicity Team
positive experience
I had a positive experience with Psymplicity, from the booking process to the assessment and the follow up appointment. The doctor listened to me thoroughly and guided me through my options clearly and patiently. I truly recommend them
July 18, 2023
Reply from Psymplicity
Hi Dee,
Thank you for taking the time to write a review for us. Its great to hear you have had a positive experience with Psymplicity.
Excellent quality care is always what we strive for.
Take care,
The Psymplicity Team
5 star service
From when I booked my consultation to when I spoke to the Doctor at my assessment has all been a seamless and professional process. Staff are on hand to answer any of my queries regarding payments or further advice from my assessment. I can highly recommend this 5 star service to anyone who is starting their journey with ADHD.
July 17, 2023
Reply from Psymplicity
Hi Amanda,
Thank you so much for taking the time to write a review for us. We will make sure to pass on your kind words to our team.
Thank you again.
Take care,
The Psymplicity Team
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