Ptctools Reviews 

Superb replacement jaws for my Black & Decker Workmate 550WM. So I’ve had my Black and decker workmate since 1983, yep 1983. I’ve used it as a vice, a platform, a saw bench, to hold doors I needed to cut, a bench to stand on to put lights up or paint the ceiling, over 43 years it’s been a essential tool, it got damp in the shed, the jaws swelled, I bought 2 new jaws on Monday, delivered today, cleaned the dust off and greased the joints. With new jaws, it looks brand new, everything works perfectly. Black and decker, black and decker, black and decker! That was the jingle.. 10/10

Incredible Customer Service

Royal Mail lost the original order

No quibble PTC despatched a second item at no extra cost - this arrived on time - Brilliant

Ordered a replacement Makita strimmer head. Delivery via Royal Mail was very prompt, supported by good communications, and good value (versus another company which was going to charge £16 as I live in the Highlands. Seriously!!) Extremely well packed too. Very pleased with service received.

Ordered a new OEM Black & Decker battery via Amazon with ptctools as the shipper/seller. They sent me a scuffed-up secondhand battery in an unsealed plastic bag that wouldn't even charge. Then didn't even generate a postage-paid shipping label to return the item - am having to cough up for shipping then chase them for a refund on it. Avoid.

I waited 2 weeks for parts ordered before contacting the company to find out if they had been posted, only to be told they were never in stock in the 1st place. This is a business that can't be trusted with the basics.

Placed an order for a power tool spare. I needed to speak to someone. He was helpful and it was easy to order the part. I received emails about the delay due to the manufacturer. Tracking number was provided and I received the part as promised. I will consider them again in future.

Due to a picking error the wrong item as sent, however they responded immediately to my email and dispatched the correct item the same day. Excellent service. Many thanks.

Having read the reviews, was shocked by some of the comments, my parts arrived as promised, can't complain about service.

When I received a delivery from Ptctools, I realised that I had mistakenly ordered the wrong product. I gave them a quick ring and explained the situation. They couldn't have been more helpful. I received just what I needed a couple of days later. At last ...a business that does what it says it will!!

Dreadful. Ordered a Metabo drill (£459.99) on 13-12-2022. Received Order Confirmation and an Invoice showing I'd paid by card (though they had charged £460 and not £459.99 - bizarre). Invoice number: 2129920. After hearing nothing more, I phoned the company on the morning of 16-12-2022 and was informed they had cancelled the order! I had no email and no phone call.
Supposedly, there was a suspicion of potential "fraud". Promised to call me back to resolve the issue - well it's now 11.00 a.m. on 17-12-2022 and they still haven't made contact.

MY SUSPICION - they use false advertising. £460 is WAY below anybody else's price (even ptctools on Ebay advertise at £599, so there is no way they were going to sell me the drill at £460.

Dishonest . Avoid like the plague!

I wanted to buy a specialised item that I could only find on the ptctools.co.uk website, and nowhere else that I would trust. I really wanted this item, but was put off by the poor Trustpilot reviews for ptctools. A score of 3.4 wouldn't tempt me into buying, so what to do?

After further searching, I found this company (PowerTools Centre) also sold what I wanted on ebay. For me, this was safe enough, because ebay offer their own oversight and protection, in addition to the protection of PayPal, plus finally my credit card. I took the risk, and it paid off. My order arrived very quickly, with no problems whatsoever.

So would I recommend buying from PowerTools Centre? Based on the other reviews here, no, but if you can find the same thing listed on ebay by the same company, then go for it!

Can’t understand these reviews I was a little apprehensive, but I can only disagree with these reviews found the staff very knowledgeable and helpful.
I ordered spares for my dewalt planer and Makita cordless all arrived as promised

Rubbish
they charged me x amount and paid all over internet and next day ask me for more
what i going on ?
i just paid advertise price inc delivery
why do you want more
run away people RUBBISH COMPANY
I AM SICK ALREADY VOMITING

Dodgy online sales system had me worried but my item was delivered and the price was great.
There was no email confirmation following my order placed online and it was impossible to login to the 'customer' area on their website (to see order status). After 3 days I looked up their trustpilot feedback which caused me even more concern. So I sent an email asking where my order was. Happy to report they responded within the hour, advising that my item would be dispatched same day - which it was. This outfit is legit but they need to lift their game.

This company have a second site. They also trade from toolsandpartsdirect.co.uk
They are the same incompetent people.
They don't notify you that they are out of stock but still take payment

We received a broken Black and Decker sander, returned it on 22nd March, on 26th of March UPS shows it was delivered to Power Tools and they signed for it. No replacement came. Called on 6th April, was told they would have B&D send replacement and they would contact us. It is now 13th April, still no replacement and no refund. Phone is is busy, no call management system in place. So now we have no sander and will probably have to go buy one and spend months fighting for a refund with a company that doesn't care.

Terrible experience with these guys.

They've employed an incompetent courier. Delivered the parcel to who knows where and will not respond to messages through the paypal resolution centre.

No obvious contact details on their website (probably should have been a clue as to their credentials).

So I'm out of pocket and these guys walk away with the money

Take a guess whether I'd recommend you take the risk with your money.

Ordered a Makita spare part, they sent the part without the screws. Emailed them asking where are the screws, they had the audacity to reply back it doesn't come with screws and I have to buy it separately. Sent them a screenshot from Makita website, all of a sudden their tone changed. We are asking Makita to send the screws. Waited a couple of days for the screw, still, haven't received it. They replied back the following:

"Hi there,
Originally I spoke to Makita themselves and they told me they would be dispatching screws to yourself,
However, if they have not arrived I can only assume they failed to do so,
I will get them sent out from our stock for you,
Kind regards Jamie"

Now, it's a waiting game.

To me it's when things go wrong that you find out how good a business is.

A simple motor belt repair on an old strimmer turned into a problem after the strimmer was damaged on return to us by the delivery company - fairly major damage including a broken guard and tube rotation stops.

I contacted PCTtools (Power Tool centre) by email and quickly received a reply and an apology. They then sent me replacement parts for the broken ones.

In all correspondence they were polite and friendly. I'll use again when the need arises.