Pukka Juice Reviews 

372
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices, user-friendly website navigation, and remarkably fast delivery times that consistently meet expectations. People also appreciate the broad selection of available flavors and the delightful surprise of receiving unexpected free gifts with their orders. However, some people mentioned experiencing frustrating delivery delays and receiving absolutely no response when contacting support regarding unresolved issues. A few reviewers were not happy with defective merchandise, noting that certain replacement pods stopped working prematurely or burned out very quickly. Others also expressed disappointment when handling damaged items that leaked liquid inside the delivery box.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, noting that packages consistently arrive quickly and... See more

Product

Reviewers highlight positive aspects of product quality, noting that the items deliver a perfectly blended... See more

Price

Consumers find price to be positive, frequently highlighting brilliant deals and affordability compared to... See more

Service

Reviewers express high satisfaction and appreciation regarding the service provided. Consumers consistently... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy navigation, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order with many deals. Delivery is as states, lve always recieved within 2 days. Flavours are as pick from list, with over 20 different flavours to choose from when ordering my lost mary nero... See more

Rated 5 out of 5 stars

Absolutely brilliant company, good prices and super fast delivery. My previous supplier (UK Vape World) that I had used for a long time started to get my orders wrong, failed to send some and argued... See more

Company replied

Rated 5 out of 5 stars

I order from here once or twice a month, they always post very quick, occasionally they throw in little freebies , the price is brilliant, and the selection of flavours is better than any shop. I reco... See more

Company replied

Rated 5 out of 5 stars

Site was easy to navigate and everything is a great price really quick delivery cannot recommend this company enough will definitely be getting all my vape stuff from here in future. Keep up the grea... See more

Company replied


Company details

  1. Electronic Cigarette Store

About Pukka Juice

Written by the company

Pukka Juice is an online vape store in the United Kingdom for e-liquids and vape kits! About Us: Since 2016 we've been creating authentic fruity e-liquid blends that have won numerous awards, gained dedicated fans all over the world and held their place as some of the best all-day-vaping juices around.

Pukka Juice has grown from a premium e-liquid brand into the UK's ultimate one-stop vape shop. Since 2016, we’ve curated the widest selection of vape kits, nic salts, 50/50 freebase, and shortfills from top brands worldwide—all in one place for your convenience.

Whether you’re after the latest devices or award-winning flavours, we’ve got everything vapers need to enjoy a smooth, satisfying experience. Explore our full range at pukkajuice.co.uk.

Pukka quality, pukka service!

Our Promise To YOU!

Written by the company

What you can expect from Pukka Juice Vape Store
We’re proud to offer exceptional customer service alongside one of the UK’s most extensive vape selections. With over 1,000 products in stock at Pukka Juice UK Vape Store, including the Lost Mary 15K Pods, Lost Mary BM6000, BM6000 refill pods, Hayati, IVG, and many more! There’s something for every vaper. Enjoy FREE delivery on orders over £39.99, with all orders dispatched Monday–Friday (cut-off 2pm) using a next-day delivery service (excludes Northern Ireland).

Contact info

Promotion box for Pukka Juice

Lost Mary Nera Pods

Lost Mary Nera 15K Replacement Pods for Nera 30K Vape Kit!

4.7

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(372)

250 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company, have used them a lot.
Speedy delivery & products are amazing, would highly recommend this company 😊😊😊

February 4, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Kate, We are incredibly grateful that you took the time to share your positive experience. Thank you for acknowledging our service and for recommending us to the Trustpilot community!

Many Thanks
- Pukka Juice Vape Website

Rated 4 out of 5 stars

I ordered a package and waited two…

I ordered a package and waited two weeks. The carrier lost the package, and the company had to send it a second time. I'm satisfied with the price and quality of the products, but the wait time was too long.

January 28, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Paulina, thank you for your honest review, our apologies for the delay, if we had known sooner that the first parcel was not delivered we would have tried to deliver the second one ASAP, our apologies,

Kind Regards
Pukka Juice Team

Rated 5 out of 5 stars

I would definitely buy of them again …

I would definitely buy of them again Very quick with the order and let me know exactly what’s going on with the delivery part

January 30, 2026
Pukka Juice logo

Reply from Pukka Juice

Thanks for the kind words! Great to hear you're pleased with the service and delivery speed!

Rated 5 out of 5 stars

Great price

Great price, quick and secure payment and delivery.
Good website easy to navigate, with lots of choice.

January 28, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Kate, Really appreciate the 5 Stars! Thanks for the great feedback on your experience!

Kind Regards
Pukka Juice Team

Rated 5 out of 5 stars

Great service

This company is great, no hassle, delivery bang on time, other company's should take a look at how well they do. Well done you.

January 28, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Barbara, Thank you so much for your kind review and 5 stars, it is very much appreciated!

Kind Regards
Pukka Juice Team

Rated 5 out of 5 stars

Took a little longer to come but that…

Took a little longer to come but that was down to DPD.
Parcel well packaged.

January 11, 2026
Pukka Juice logo

Reply from Pukka Juice

Thank you for your kind review! Our apologies you had to wait a little longer than expected, thank you for your understanding! 😊
Kind regards

Rated 1 out of 5 stars

The last 3 order delivery are taking 5…

The last 3 order delivery are taking 5 or 10 days to be delivered, email Pukka Juice but no reply. Will not be using this company agian. Thanks for the reply, I would like to say as said last 3 orders were late aa your reply shows but also later than shown. Understand your information from delivery company, i do have email of proof. No reply why you have not reply to emails, but thanks for responding to my review

January 15, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Michael, Hope you are well, firstly our apologies your order took longer to be delivered - it is something we do not have control over once we have dispatched. However the accusation of 5 to 10 days is simply false:

Last 5 orders as:
Shipped 16th Jan / Delivered 19th Jan = 4 Days
Shipped 18th Dec / Delivered 20th Dec = 2 Days
Shipped 17th Nov / Delivered 21st Nov = 4 Days
(Out for delivery 18th Unable to deliver, calling card left)
Shipped 21st Oct / Delivered 22nd Oct = 1 Day
Shipped 25th Sep / Delivered 26th Sep = 1 Day

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company, good prices and super fast delivery. My previous supplier (UK Vape World) that I had used for a long time started to get my orders wrong, failed to send some and argued over refunds. I'm so pleased I tried you and I will continue to do so in the future. Thank you x

January 15, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Carol, thank you for your kind review! we're glad to offer good pricing and fast shipping to you! 😊
Kind Regards
Pukka Juice Team!

Rated 3 out of 5 stars

The first refill I used the coil only…

The first refill I used the coil only lasted a day. I still had half the juice left . So far the second one has lasted.

January 15, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Nicholas,

Thanks for letting us know. We weren't aware of any faults, if you'd like to send an email to orders@pukkajuice.co.uk - we can get someone to look into this, we'd need:

A picture of the e-liquid levels in the bottle.
A picture of the box's side (where the batch and expiry numbers are printed).

We appreciate your help with this, and we'll follow up as soon as we have the information. Please note we do not make these products ourselves..

Kind regards,

The Pukka Juice Team

Rated 5 out of 5 stars

GREAT DELIVERY AND DEALS .

I ordered vapes and they all came well packaged and on time , best deals out of all the companies, just ordered more lastnight.

January 6, 2026
Pukka Juice logo

Reply from Pukka Juice

Thanks for the fantastic review! We're thrilled you're happy and appreciate your support.

Kind Regards
Pukka Juice Team

Rated 5 out of 5 stars

This was my first order

This was my first order. Wow amazing service. I ordered on a Sunday night, and my delivery arrived Tuesday morning with free delivery. I was kept informed of everything and could track my order. Pukka juice is the only vape juice that doesn’t give me a headache. I will only order from them now.

January 11, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Katie,

We appreciate your kind words! Our team is delighted to hear you're satisfied. Thanks for choosing us.

Kind Regards
Pukka Juice Team

Rated 1 out of 5 stars

Product was fine

Product was fine, delivery was a pain DPD came and said they missed me and then ended up delivering to a drop off point, when I went there to pick it up, shop advised me that may package was not there had call around until I tracked it down and the DPD delivery to the shop, where I had go and pick up again. Wouldn't have been that bad but the drop off shop was miles away from me, DPD delivery it there rather than the drop off point that was closer to me. For that I'd give this purchase a one star...DPD would get negative stars of could give them a rating. Stop using DPD they are the worst!

January 6, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Abdus,

Thank you for your review. We're pleased to hear the product itself was fine, but we sincerely apologise for the incredibly frustrating delivery you've described.

This is not the standard we expect for our customers. We understand how inconvenient and time-consuming it must have been to track down your parcel, especially when it was delivered to a location far from you. While we cannot directly control the final delivery actions of DPD. We can only apologise for any inconvenience caused.

Pukka Team

Rated 5 out of 5 stars

Great prices

Great prices, quality products, always receive order extremely quickly ! I wouldn’t shop anywhere else and couldn’t be happier. Thank you for an excellent service !

January 6, 2026
Pukka Juice logo

Reply from Pukka Juice

HI Mandy,

Thank you for your 5-star review! We're so pleased you're satisfied with the quality and prices offered!

Kind Regards
Pukka Juice

Rated 5 out of 5 stars

Excellent

Excellent service, highly recommend

January 5, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Will, Thank you for your 5-star review! We're so pleased you're satisfied and really appreciate you recommending us!

Rated 5 out of 5 stars

Fast and reliable good value for money

Fast and reliable good value for money

January 5, 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Toni, Thank you for your 5-star review! We're so glad you're satisfied with the delivery and value of the products!

Kind Regards
Pukka Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look