I used to be a PureClinica customer but not any more. I ordered some Co-Q10 earlier this year but nothing arrived. I waited for a few weeks, then contacted them. We haven't got any, they said. Why did... See more
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See what reviewers are saying
I have had bilateral knee pain for over 40 years, and I have degenerative disc disease in my lumbar and cervical spine. I have been taking Inflammease Ultra complete for almost 2 weeks - 1 tablet 30... See more
I love Pureclinica products. I have been using their hyaluronic acid tablets for myself and my horses for over a year with good results. I have just added their Collagen and HA daily tabs to... See more
So great customer service is not dead; certainly not at Pureclinica that is! Even though their website is clear and easy to use, I somehow managed to order the wrong product.I needn’t have worried.... See more
Company details
About Pureclinica.com
Written by the company
We are Pureclinica, a company founded in 2005 with three core values:
1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs
We are grateful to all of our customers.
1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs
We are grateful to all of our customers.
Contact info
2nd Floor, 145-157 St John Street, EC1V 4PY, London
- +44 2081 336050
- sales@pureclinica.com
- www.pureclinica.com
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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DA BOMB
DA BOMB! THE BEST OF THE BEST ‼️
I have been taking this hyaluronic acid five years and plan to continue as they really help! I have osteoarthritis in my fingers and the relief is HUGE.
August 25, 2023
I’ve never had any problems ordering…
I’ve never had any problems ordering any of my healthcare supplements from them. Always, exactly what it says it is, always quick delivery with no problems.
July 12, 2023
Unprompted review
Great products and fast delivery
Great products and fast delivery. I would highly recommend.
August 1, 2023
Unprompted review
Can recommend!
This is an excellent company, and the products indeed seem pure and of sufficient strength. They are also well-packaged, and sent safely and quickly.
August 25, 2023
Unprompted review
Excellent quality products.
August 1, 2023
Unprompted review
Excellent value for money!
Excellent value for money!
Not only that the prices for the good quality supplements are great, they also offer an incredible good service.
August 1, 2023
Unprompted review
Misleading Bilberry product label
Misleading Bilberry product label - contacted customer service twice by email no response, only this response on July 15, 2023
" Thank you for the message.
I am checking with our product development manager and will get back to you soon.
July 10, 2023
Unprompted review
Reply from Pureclinica.com
Hi
This is Andrew from Pureclinica.
First off, I'd like to offer you my sincerest apology for the issues you have had with one of my companies products and the service you received.
I was saddened to read your review but also glad that you brought this issue to my attention. I am working on the label now to have it fixed.
Your experience with my company is not at all how I want our customers to feel about our products, advertising or labels.
It goes completely against everything we are trying to accomplish and the reason why I started this company in the first place 18 years ago.
I am really sorry for the confusion the product label has caused. It has been an oversight on my part.
The label does state that the product contains 1000mg of concentrated 10:1 Bilberry extract, the equivalent of 10,000mg of bilberry fruit, and that is what each tablet contains.
However, I assume the problem is that the product name Bilberry Extract 10,000mg, it should be Bilberry 10,000mg, because the product contains 1000mg of Bilberry extract, equivalent to 10,000mg of bilberry per tablet.
Depending on which version of the label you received, either the old one or the new packaging design, it states underneath
1000mg of 10:1 antioxidant bilberry extract per tablet - on the old label design, and
1000mg of bilberry extract per tablet - on the new packaging design.
and on the back of either design of the label it states:
Bilberry Extract 1000mg
(equivalent to 10,000mg of bilberry powder).
It does also state on the product page multiple times that product contains 1000mg of extract per tablet, The first line reads: "1000mg 10:1 Bilberry extract equivalent to 10,000mg whole bilberry. Standardised to contain 125mg of anthoycanidins and with 5mg black pepper extract, 180 tablets per bottle."
However, that said, you are 100% right, the label is misleading, I am having it corrected immediately.
We are not looking to mislead anyone.
We put a great deal of emphasis on the opposite, and go as far as having our products independently 3rd party batch tested to ensure they contain exactly what is stated on the label. So this error in the way the label is written is something that should not have happened.
Secondly, I am sorry our customer service let you down. I have asked our team about this and Colin said he was the one dealing with your enquiry. According to the file in our software, he did reply the following day. Perhaps the email was sent to your spam folder or something went wrong with the sending of the email.
Sadly there is nothing I can do about the past, I can only try to fix this situation now.
My personal email address is a.smith@pureclinica.com.
I hope you will give me the chance to personally resolve your concerns.
Kind regards
Andrew
Order, Use, Re-order!
Quickly delivered. Wonderful top quality product. Will order time and time again.
July 27, 2023
This product works ...
Hi, your double strength Turmeric tablets are the best, l would not be without them, l recommend them to anyone that complains about arthritis pain.
When you need to renew your order it only takes a couple of days, excellent service.
Thank you ,
W Mealor
July 28, 2023
Fantastic products 👍🏻
Fantastic products 👍🏻
But what is better than the products is the service, fast, efficient and reliable
July 8, 2023
Unprompted review
Great!!!
The product is great.
Delivery to Canada these days is delayed but did arrive. Will definitely order this product again.
July 10, 2023
Unprompted review
100% recommend
100% recommend, have recommended to family and friends as one of the best supplement company.
You have a suffice dose of what you need from the nutrients you are looking for.
I have taken coq10 triple strength and marine collagen quadruple strength and it has done wonders for my skin, hair and nails
June 30, 2023
Unprompted review
I bought PQQ capsules
I bought PQQ capsules: very good galenic development, very good stuff. I’ve been taking them for about six months and the results are fairly good. I highly recommend the PQQ from Pureclinica.
June 25, 2023
Poor customer service
Have tried half a dozen messages to call pureclinica on their 100% satisfaction guarantee, return unused product and we’ll refund 100% of your order back guarantee. Their responses are borderline cheeky/insulting, and are now basically saying we don’t expect you to complain after 6 months (out of 36 month supply) and to return ‘unused bottles’ for a replacement of something I am still happy with. It says unused amount on website, but is now unopened. I have left numerous messages for them to call me back, ignored. I have called 5 times, no answer. And I’m not an unreasonable person, I didn’t even ask for my money back, I asked them to refund me in a different supplement I am still happy to continue.
June 30, 2023
Unprompted review
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