PureGym UK - Didcot Reviews 69

TrustScore 3.5 out of 5

3.7

130B Broadway, OX11 8RG Didcot, GB


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Rated 4 out of 5 stars

Good local gym, has what I need for cardio but it's a bit small compared to other locations, weights and benches are always busy. There's 2 individual changing cubicles and 4 toilet/shower rooms but a... See more

Company replied

Rated 5 out of 5 stars

the gentleman (can’t remember his name but i believe he is GM) that helped me was very accommodating and friendly. made me feel very welcome even though it was my first time back in the gym after havi... See more

Company replied

Rated 5 out of 5 stars

It's a nice friendly setting, great flexibility to work out in different areas and equipments, with amazing classes to join. Thanks Lee and George for conducting these sessions so well, and for always... See more

Company replied

Rated 3 out of 5 stars

Bags all over the floor, perhaps more lockers would be helpful or pigeon holes in the studio area for those doing classes to use. Classes taking up a lot of space during peak times, can these be r... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Didcot

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 130B Broadway, OX11 8RG, Didcot, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

69 reviews

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1-star

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

It’s always way too hot to workout…

It’s always way too hot to workout properly. What am I paying for if you won’t turn the A/C on?! Please just use it outside of winter. I can’t workout like this so I’m going to switch gyms

April 10, 2024
Unprompted review
PureGym UK - Didcot logo

Reply from PureGym UK - Didcot

Hi Josh. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym

Rated 5 out of 5 stars

great customer service

the gentleman (can’t remember his name but i believe he is GM) that helped me was very accommodating and friendly. made me feel very welcome even though it was my first time back in the gym after having my daughter. he helped me sign up, even though it can be done all online, and has helped make me very excited to start back on my fitness journey.

February 29, 2024
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Reply from PureGym UK - Didcot

Hi Danny. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Great range of equipment but the…

Great range of equipment but the showers are always left dirty and rhe disabled toliets always smell so bad you can smell it across the room

February 20, 2024
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Reply from PureGym UK - Didcot

Hi Terry! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym

Rated 5 out of 5 stars

Nice, clean, and well equipped

So far, so good. Joining is very straightforward and the gym is nice, clean, and well equipped (good amount of squat racks and dumbells up to 50 kg). I still need to assess how busy it gets during the week (I read the Dicot brach tends to get very busy) but for the moment I am happy with it.

February 17, 2024
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Reply from PureGym UK - Didcot

Hi there, thank you for taking the time to leave this review, we are delighted to see this is 5*s. It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym! Thanks, PureGym

Rated 5 out of 5 stars

Fab gym

Fab gym, clean, friendly, helpful staff, great equipment. Would be nice to have another set of safety bars at the squat racks rather than just at the one rack.

December 20, 2023
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Reply from PureGym UK - Didcot

Hi Hayley, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Millie, PureGym

Rated 5 out of 5 stars

my first gym experience

Came to the gym with my partner, super nervous as i'm a plus sized person looking to build muscle and make friends- must admit, felt super welcome and was very comfortable, although my arms ached for days after haha

February 4, 2024
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Reply from PureGym UK - Didcot

Hi there, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you enjoyed your first visit! We look forward to seeing you again soon!

Rated 5 out of 5 stars

Pure gym review…

The gym has more equipment since my last visit. People were friendly and a good atmosphere.

January 5, 2024
Unprompted review
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Reply from PureGym UK - Didcot

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 4 out of 5 stars

PureGym Didcot

Good equipment, clean but no parking and equipment availability not great.

December 8, 2023
Unprompted review
PureGym UK - Didcot logo

Reply from PureGym UK - Didcot

Hi John. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

A great Gym

A well-equipped gym. It’s very clean here.
The gym is often very busy - a consequence of being good value for money.

The management are always really responsive to the surveys they send out, and always helpful. The gym has loads of PTs about if that’s what you were after too. Very friendly environment here.

I’ve docked one star because of just how busy it is. Sometimes you cannot guarantee to be able to use the gym how you need/intend to- it’s a nightmare on weekday evenings. Otherwise I can’t complain. Wish I had the opportunity to visit more often during quieter times. - plus points to the app for this!

October 14, 2023
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Reply from PureGym UK - Didcot

Hi Ben. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great space

Great space. Couple of bits of equipment out of order. Mostly clean. Decent amount of showers.

September 2, 2023
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Reply from PureGym UK - Didcot

Hi Craig. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Good enough

The gym itself is a good gym with a good variety of equipment. But the gym is way too small for the amount of people that use the gym.

October 15, 2023
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Reply from PureGym UK - Didcot

Hi Kristen. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Good local gym

Good local gym, has what I need for cardio but it's a bit small compared to other locations, weights and benches are always busy. There's 2 individual changing cubicles and 4 toilet/shower rooms but again these are pretty compact, not much room to move. They also seem to have an recurring problem with hot water to the showers

October 14, 2023
PureGym UK - Didcot logo

Reply from PureGym UK - Didcot

Hi Leigh. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

PureGym in Didcot

Have been going to PureGym in Didcot for just over a month. Really good selection of equipment. Really clean. Cleaning stations always kept in good working order. Always seem to be plenty of staff around as well. Have been to another chain gym and PureGym Didcot seems much better. Not sure if that’s a PureGym thing or just it’s a good one in Didcot.

October 14, 2023
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Reply from PureGym UK - Didcot

Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

very good and clean place

very good and clean place, sometimes way too many people, because its the best place in Didcot, anyway perfect place to stressout and do some exercises. 2 minutes walking distance only so very good

July 19, 2023
Unprompted review
PureGym UK - Didcot logo

Reply from PureGym UK - Didcot

Hi Arpad. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym. A huge range of equipment. A friendly atmosphere and helpful staff. Does get busy during peak times but there’s always enough equipment to manoeuvre through your workout and if it being busy isn’t for you, it’s easy to work around the peak times with the app showing live numbers of people in the gym.
Don’t be put off that it’s a big chain!

July 17, 2023
Unprompted review
PureGym UK - Didcot logo

Reply from PureGym UK - Didcot

Hi Alex. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Don’t recommend this gym

App is a joke. Customer Service is even worse.

Not using air con during hot days is another joke and the timings of classed, really!! All the good classes are scheduled during working hours and other than that they are 16:45 or 17:00. Crazy given most people work til 5-5:30. I have just cancelled due to constant issues, however, I would have left sooner if it werent for Steph and Brandon!!

June 4, 2023
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Reply from PureGym UK - Didcot

Hi Amanda. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it.

We are sorry to hear you have cancelled and wish you the best of luck on your onward fitness journey!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Clean, well equipped gym with friendly staff and a good atmosphere.

April 11, 2023
Unprompted review
PureGym UK - Didcot logo

Reply from PureGym UK - Didcot

Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

It’s a friendly atmosphere and feels…

It’s a friendly atmosphere and feels more like a social club than a gym. The staff are freindly and caring, the machines are clean and the classes are engaging.

April 10, 2023
Unprompted review
PureGym UK - Didcot logo

Reply from PureGym UK - Didcot

Hi Adrian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Perfect gym!

March 6, 2023
Unprompted review
PureGym UK - Didcot logo

Reply from PureGym UK - Didcot

Hi Jon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

No motivation whatsoever

just give money and they don’t care what you do, no proper chart or plan in the gym to follow

February 19, 2023
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Reply from PureGym UK - Didcot

Hi, thanks for leaving us a review. We are sorry to see this is 1 star. We appreciate and value our member feedback.

The Gym Staff are usually in and around the gym between 9am-5pm and will be more than happy to help where possible.

Thanks, PureGym

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