Pure Hair Extensions Reviews 

442
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally soft texture, brilliant overall quality, and wide variety of available color matches for the hair extensions. Many people note that the items feel very natural, blend seamlessly with their own hair, and provide wonderful volume for daily styling routines and special occasions. Some reviewers were not happy with long delivery times, noting that international shipping from overseas took significantly longer than expected. A few consumers also experienced poor product durability, mentioning that certain items degraded quickly, became completely unmanageable, or suffered from heavy shedding over extended periods.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the incredible hair quality, softness,... See more

Quality

Users describe positive interactions with quality, noting that the hair extensions are soft, thick, and look... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide split in experiences. Many consumers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with highly mixed feelings regarding... See more

Order

Consumers experience mixed and ambiguous feelings regarding their orders. Many customers report fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 300g of 30-inch extensions in color 1B, and I’m beyond impressed! Even though the hair wasn’t in stock, the team emailed me right away, offered express shipping, and delivered so quickly. Th... See more

Rated 5 out of 5 stars

Had the best experience with them, reached to get a colour match and the response was so quick and accomodating that I was even to book a last minute appt to purchase and colour match. Was able to lea... See more

Rated 5 out of 5 stars

I have purchased from pure multiple times, and have been really happy with the hair. The colours are great and I really love the quality, they have lots of shades and customer service is always very h... See more

Company replied

Rated 5 out of 5 stars

I purchased the 16” invisible wire extensions. The quality of the hair is incredible and it blends so seamlessly with my own shoulder length hair. The delivery took a while as it was shipped to Englan... See more


Company details

  1. Beauty & Well-being

Written by the company

Pure Hair specialises in premium 100% Remy double drawn human hair extensions, designed to deliver beautiful, natural-looking length and volume. Our collection includes luxury Clip-In, Seamless, Halo, Tape, Weft, Keratin Bond and Micro Bead hair extensions in a wide range of lengths and shades. Our premium extensions are crafted using high-quality double drawn Remy human hair for soft, silky and beautifully blended results. With thousands of customers around the world, we’re passionate about making beautiful hair easy — from helping you find your perfect colour match to delivering quality extensions straight to your door. We offer fast, tracked shipping worldwide. **Beautiful Hair, Made Easy.**


Contact info

4.1

Great

TrustScore 4 out of 5

442 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(442)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

The hair is just perfect! I love it! ❤️❤️❤️❤️❤️❤️❤️

August 1, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Tina,

So glad to hear you love your extensions.

Kind regards,
Pure Hair.

Rated 4 out of 5 stars

Lovely quality of hair .Would say that…

Lovely quality of hair .Would say that the colour is not as silver as the picture .

August 7, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Jacqueline,

Thank you for your lovely review. Sometimes different lighting can affect the shade of the extensions.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

Great quality products, as described, no less!! Very pleased!

Website was well constructed and easy to follow to get to view what I was interested in. There was lots of extra information that was very useful. Any questions that I had about hair or quality or business etc, was all in the appropriate sections and headings.
There was a great choice in variety of colours of hair. Prices for what I was wanting was well worth it and very reasonable given the great quality! Was pleasantly pleased with the extensions I ordered and the beautiful quality of hair described was what I received and no less!! Will be purchasing from here again.

June 20, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Melissa,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

Amazing 😍

Amazed at the quality and how quickly these hair extensions arrived. They blend so well with my own hair colour and hold styled curls for hours.

July 8, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Rebecca,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

I love these hair extensions

I love these hair extensions
I have been using them for well over a year now. The Quality and colour match is on point. I use the halo and the clip ins.

July 8, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Simone,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

Beyond impressed!

The website is super easy to navigate and find hair extensions to best suit your needs. Customer service and support are amazing. Very helpful and their response time is very quick.

I am beyond impressed with pure extensions! So happy with the whole experience, super easy to order and the hair quality is amazing.

May 23, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Shaylene,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would, 100% do not buy from this company I got 200grams of i-tip extentions had them on my head for not even 3 days the sheading was so bad that most of the extentions had actually fallen completely apart, wish I could add videos to these reviews because this is shocking and then for you as a company to try act like it was the installers fault and possibly what my hair was washed with before installing is hilarious the extentions are poorly made, the actual hair it's self does feel lush tho just a shame they are made so badly

Respone to pure hairs coment number 1 they was instantly by the same woman who's been instantly my hair for 10 years I can 100% tell you she did nothing wrong number 2 if you done your job correctly and put enough glue on the bond to make the stick tips they wouldn't have been falling part and number 3 you keep saying shedding but in the videos and photos I sent you I'm literally telling the extentions apart cause you are selling rubbish

June 17, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Ally,

As previously mentioned Incorrect installation and preparation can cause excessive shedding.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

First timer for extensions here

First timer for extensions here, I can’t believe how perfect and flawless they look seriously I’m so stoked and happy to continue buying from pure hair because it looks so natural, the clip in are so easy, followed the video instructions super happy ! Me self confidence has rocketed up !

June 18, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Sasha,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

The quality of the hair extensions are…

The quality of the hair extensions are great. I would recommend purchasing this product if you want extra length and thickness.

June 17, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Rosanne,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 1 out of 5 stars

Awful quality hair, even worse customer service

Do NOT waste your time and money on this company or their product.

I placed an order, after my last supplier stopped trading after reading the reviews on their site (despite them being years old and now very clearly fake since there's 4 lol..) and received them. First thing I noticed, is they are not as thick at the tip as they are on the ends as stated on the site. Should have been the first red flag but whatever, I needed my hair doing and considering they came from Australia and I have events to attend I can not wait for a replacement. Secondly, AAAAAA+ grade?! Get real. Another lie.

After having them installed by the same specialist for almost a decade, I ofcourse used the same person, all the same products I have previously and the same before and after process. Immediately, all I dealt with was the hair shedding. Not a bit, which can be normal. But an absolute ton! My clothes are caked in hair, it's all over my house, I can't run my fingers through my hair without stacks of hair wrapped around my fingers!! The hair not only sheds, but comes away from the glue bond, leaving the glue in your hair. Dare brush your hair (correctly, from the ends working up and using an extension brush before I'm blamed for that too!!) And say goodbye to a minimum of 4 bonds. Dont bother to shower and CORRECTLY wash your hair! Bye bye to more bonds! The hair overall is horrific quality. So thin, knotty and dry.

So I contact the company. And ofcourse its all my fault, with the offer of a cute little discount to get more of my money 🤣 Get real! God forbid I use the same products advised by a hair extension specialist. God forbid I use SPECIALIST hair extension shampoo and conditioner I have used for a long time, that is award winning may I add?

So please keep your money! Both the company and anyone contemplating buying from this disgraceful company. If I could give 0 stars I would. The only 5 star reviews they have, have only ever made one review. Suspicious to you too?! Listen to the reviews that state exactly what I do. If you want to spend your hard earned money on hair that will shed EVERYWHERE, need removing after 2 weeks then more fool you 😁

June 12, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Demi,

As previously mentioned our extensions come with an important information card stating ingredients to avoid using on our extensions and incorrect installation and preparation can cause excessive shedding.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

Amazing

Amazing - have been purchasing extensions with pure hair since 2021 I love the quality of the hair they always feel and look amazing and lost so long & it’s always a perfect match. Easy to use and maintain as well

June 11, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Nicolette,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

I got the wire halo suffering from telegen effiluim

I got the wire halo I’m suffering from telegen effiluim and it’s been hasseling me and making my mh sky rocket :’( the halo itself it’s absolutely gorgeous full and still working it out but I managed it yest and actually had a beautiful full thick plat that was absolutely boosted my confidence but today I struggled to apply and reached out to pures team for advice as I couldn’t get the nack of it and im sure they will reach out to me I’m shedding a lot so it’s a me problem and will wait for it to calm down hopefully the vivical will help me out and I can use everyday but for now I’m saving it for a special occasion as run risk of more shedding this isn’t anything wrong with the halo just my TE but I’m going to be buying a long pony tail as feel until the shedding lessons will be the one that will protect my hair but I mean it’s literally perfect and the team have done there best to help me track and trace my parcel and helping my end in the uk all the way I would 10000000000000% recommend this brand and the colour match is insane I may come back on to post a pic I didn’t take a picture but a YouTube video and screenshot it so u can see it but it really is soft feeling brushes through effortlessly and so far it’s been the longest halo I found so far as I have long hair normally fine just lots of it but I lost 200%volume but yest I got to feel like I had my princess hair back and I’m so greatfull and look forward to being able to use it I just need to work out how it’s applied propley I done how managed it yest but today because of my condition not pure product I lost a lot of hair but I have also emailed them regarding installing but yest it came of in secs and ino wen I get the hang of it will also go on in seconds so just wanted to say a big thank you to pure hair and also the corispondence I’ve had good , good hair highly recommend to purchase

June 7, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Nikitamico,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

Incredible hair very impressed super…

Incredible hair very impressed super thick from root to tip and lasted beautifully I am ordering more and have now decided to only order from them, super happy

June 5, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Pippa,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

10/10 customer service at Pure Hair

10/10 customer service at Pure Hair. After many exchanges to find my perfect shade, the team were so helpful and judgement-free to help me find the perfect match. The price and sign up discounts are well worth it which matches the quality of the clip in extensions. they are good quality remy hair and easy to apply! Thank you so so so much for your service and boosting my confidence

April 1, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Jade,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

Love love love this hair

Love love love this brand. I’ve been using this brand for over 1 year now and purchase twice because I was blonde then dyed my hair black. Just received my extension on the black hair and the quality is amazing. It’s silky and soft. I have clip ins too. My hair has never felt better, I’m more confident especially have 3 years of using keratin bond extensions and it damaged my natural hair. I will always use pure hair. Highly recommended.

May 1, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Audrey,

Thank you for your lovely review and for being a return customer.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Exceptional service and quality

Exceptional service, helped me colour match. I am in Uk and they arranged a quick delivery for me so I got them in time for my bridal hair trial. Love them, they look superb and colour match was great. Really pleased with them and can’t wait to wear them on my wedding day in 5 days time. Thank you.

May 3, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Tracey,

Thank you for your lovely review. Glad we could assist in finding the perfect shade. Good luck with your wedding day.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Best choise.

Im a regular now for a while. Have searched all over the internet for clip in hair extensions., and have found that Pure Hair have best selection of cuts and colour for me. The bundle i pick to yhe thickness and length of the hair is always on point.

April 30, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Vanessa,

Thank you for your lovely review!

Pure Hair

Rated 5 out of 5 stars

Great quality products and shipping time!

Online ordering was easy. The video tutorial was super helpful! Shipping time was reasonable. The clip-in extensions feel and look natural. We got the 16-in natural black. My daughter plans to make it last and take good care of it, so we also got the hanger/carrier and brush. All 3 items are of high quality. She wore her clip-ins for a full day without getting a headache, which was great! I helped her style it with a curling iron which we had no issues with. We are happy customers!

April 28, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Iris,

Thank you for your lovely review! We are pleased to hear that your daughter loves her extensions.

Pure Hair

Rated 5 out of 5 stars

Best confidence booster - no matter what the age !

These hair extensions are so amazing! I have always had thin Nordic type air which is so sensitive to any perms or hair treatments - and as you get older you oar a bit of patience we the caring got your hair etc - theses extensions take the pressure out of caring for the major issues! Better than tan glue in extensions because they he can damage your hair a bit etc / and when you want your normal light hair - boom- just take the extensions out easily ! Hen - bang/ right back in she your ready to party or dress for the day at work - much much better than full wigs which eventually thin your hair and if your a bit short leer / they are so hit to wear! These are simple awesome! Totally recommend them ! And my friends don’t even reservation who / and hubby, let’s just say - he loves them too / not just because they hey look real, but because they make me feel so sexy and confident again! Well worth the investment!!!

April 15, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Lacy

Thank you for your lovely review!

Kind regards
Pure Hair

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