I love this company for their stellar commitment to customer service, transparency with any delays (though rare) and their ability to provide answers to my questions about the most ideal products an... See more
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Decent ordering experience! Shipping was a little more than expected, and seemed to take a little longer than expected as well. I found myself removing several items from my cart after researching to... See more
We have used Purespa Direct for over 11 years. The selection of products makes it easy for us with over 5 locations and growing. The quality of the merchandise and equipment is a good value and we app... See more
The customer service was amazing! Christine called about my order and manage to replace it with a more updated design. I didn’t had to pay any additional cost! I’ve been purchasing from this Pure Spa... See more
Company details
Written by the company
Pure Spa Direct is a family-owned, woman-run business dedicated to supporting day spas, medi-spas, salons, massage therapists, and wellness professionals. With over two decades of experience, we offer the world's largest selection of professional spa and salon supplies, including skincare, waxing, massage equipment, tanning products, and salon furniture. Our mission is to provide exceptional customer service and personalized support to help your business thrive. As a family-owned company, we treat every client like part of our family, building lasting relationships based on trust and mutual success. Whether you're looking to refresh your backbar or upgrade your equipment, Pure Spa Direct is here to help you grow and succeed.
Contact info
114 New South Rd, 11801, Hicksville, United States
- 800-434-0018
- sales@purespadirect.com
- www.purespadirect.com
4.3
Excellent
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Amazing...
The best selection of spa supplies I have ever seen. Helpful customer service people too!
April 30, 2011
Unprompted review
excellent selection for pros
everything in one place, makes my job a little bit easier. very helpful customer service, i would give them 10 stars if I could.
October 2, 2010
Unprompted review
Great site for salon pros!
Love this place! AND the site clearly states that if you place an order with false license information they WILL charge you a re-stocking fee!
August 13, 2010
Unprompted review
This place is for licensed beautician only but they still charged me and kept some of my $
Ok so maybe I should have read the fine print so people may argue that this is my own stupidity. But I just would like to share my experience. I shopped on this site not knowing you have to be a licensed beautician. So they charged me then later called me for my license #. I didn't have one. So they promised me a full refund. They did refund me, all but $10! What's the $10 for? Nothing was ever processed or shipped. I think that's such crap that they would even charge my card without having a license # first.
June 19, 2010
Unprompted review
Reply from Pure Spa Direct - New York
Pure Spa Direct specifies ON ALL 42,000 pages it is for "Professionals Only" and has a large link to give all the details of what is required to qualify. At check-out, it is mandatory to provide professional licence info -- or you can not check-out. This buyer falsified the information and Pure Spa's customer service team spent time and effort attempting to verify the false information provided by the buyer with her state board of licensure. Once it was deemed invalid, then spent time and effort contacting the buyer to see if perhaps she entered her information incorrectly. Which it was not -- she intentionally attempted to commit fraud. In addition, transaction fees are incurred both on charging a credit card and on the refund to a credit card. Pure Spa's cost involved in the buyer's fraudulent attempt to purchase Professional Only products at wholesale surely exceed the $10 fee. The web site clearly states that "We use multiple, reliable methods to verify Professionals thoroughly. If the information is ficticous or can not be verified, we will attempt to notify you immediately by email
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