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PURE Spa UK - Cults Reviews 2

•
TrustScore 3 out of 5

2.9

Spa
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North Deeside Road 381, AB15 9SX Aberdeen, Cults, GB

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03302321888

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Company details

  1. Spa
  2. Beauty Salon
  3. Day Spa
  4. Laser Hair Removal Service
  5. Massage Spa
  6. Wellness Center

Written by the company

The UK's premier spa, wellness and beauty provider PURE’s philosophy is simple — to combine essential self-care treatments for time-starved individuals. Open late throughout the week in urban locations, our expert therapists are there for our clients even after their longest days! Becky Lumsden, a chartered accountant with an avid interest in the beauty industry, established our team. She dreamed of running her own business and noticed a gap in the market for urban professionals wanting to take care of their health, well-being and beauty essentials. With multiple locations across Scotland and England, slotting a treatment into your life is easier than ever.

Contact info

  • North Deeside Road 381, AB15 9SX, Aberdeen, Cults, United Kingdom

  • 03302321888

2.9

Average

TrustScore 3 out of 5

2 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Extremely poor customer service

Extremely poor customer service. There is no point in the phone number as no one ever answers. Response via email also is sporadic. Trying to cancel an appointment and receive refund for the money paid at booking is next to impossible. After days of trying to cancel I had to visit a location in person to confirm it had been cancelled - well before the 72hrs in the cancellation policy. Was then informed via email my refund had been escalated to an executive team?! This should be a straightforward refund for cancellation. I am more then 2wks down the line with no refund and no longer any responses from pure regarding status.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

Salon closed no cancelation

Showed up for a pre- paid appointment and salon was closed. Have emailed the branch (cults), phoned the centralized number countless times, emailed head office, messaged via instagram and Facebook and still can't get hold of anyone to get my money back.

Extremely disappointed as was looking forward to my spring spa renewal which they keep sending me adverts for

March 23, 2026
Unprompted review

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