Banner for Purl Soho

Purl Soho Reviews 2,158

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,710 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the yarns, which are described as beautiful, soft, and worth the price. The ordering process is frequently highlighted as easy and efficient, with many appreciating the smooth online experience and the wide selection of fibers and patterns available. Reviewers also commend the fast and prompt delivery service, often noting that orders arrive quickly and are well-packaged, sometimes even without plastic. Exceptional customer service is a recurring theme, with many consumers reporting helpful, responsive, and personalized support, even for complex issues or discontinued items. However, some people were dissatisfied with the color of the yarn received, and a few reviewers mentioned not getting a response from customer service. Additionally, some customers experienced issues with yarn weight being lighter than expected or waiting for notifications on back-ordered items.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and beauty of the... See more

Quality

Users consistently express satisfaction with the quality of the yarn, describing it as excellent, superb, and... See more

Order

Customers consistently note positive experiences with order, praising the quick and accurate fulfillment of... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising the speed and efficiency of their... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as amazing, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic, as always! Incredible (in person!) (yes, Humans!) customer service via email, chic patterns, which are very well written, and the most beautiful, mouth watering, NEED-ed yarns and fibe... See more

Rated 5 out of 5 stars

My order or Serif and Cotton Pure arrived quickly and in perfect condition. I'm knitting and enjoying the Chamomile Blanket--three cheers to the genius who came up with the no-turn bobble variation!!... See more

Rated 5 out of 5 stars

Purl Soho is like dealing with a big family (that you get along with). I've emailed a couple of times to remind me that the price of ordering metal needles could increase by 25% due to tarrifs.... See more

Rated 5 out of 5 stars

My yarn is absolutely gorgeous and feels so very dreamy. I ordered the naturally black Simply Alpaca, Cashmere Merino Bloom and 2 colors of Simply Yak, also all natural colors. The web page is easy... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 3rd delivery of yarn for Natures

This is my 3rd order of yarn for the Natures palette blanket.
After I completed my first blanket, I vowed to give it to the first of my children that liked it.
Of course I promised to make a blanket for each of them.
Each time they ask for exactly the same blanket!!
Only 2 more children to knit for. 🫣

I love the pattern, so clever and I love the way you transition from one colour to another.
The yarn is beautiful to knit with, feels so lovely on my needles.
Yarn arrives, perfectly packaged and ready for winding.
Many thanks to all those people who play a part in my yarn journey.
Stay tuned for next blanket..

April 16, 2026
Rated 5 out of 5 stars

The cone of pure cotton is fabulous

The cone of pure cotton is fabulous. I’m making the tin ceiling throw for a baby blanket. I’m so looking forward to no knots! I hope the cone delivers, and is indeed one long “knotless” strand. It’s knitting beautifully….no splits. Very nice yarn!

April 18, 2026
Rated 5 out of 5 stars

Novella yarn…

I ordered 6 balls of the Novella yarn and I find it is so soft and easy to work with and the colors are absolutely gorgeous. I am just completing a triangular scarf using Sea Urchin. Thank you for an excellent product!

April 18, 2026
Rated 5 out of 5 stars

Great quality yarn!

The yarn I purchase from Purl Soho is always of great quality. It arrives in a timely manner. I always look forward to receiving the package and getting the project started!!

April 16, 2026
Rated 5 out of 5 stars

Beautiful Yarn!

Beautiful Yarn!! I bought the A Cone Wool and took a risk on the color choice and could not be more pleased. Love it and fast shipping.

April 16, 2026
Rated 5 out of 5 stars

I have full confidence in Purl SoHo’s…

I have full confidence in Purl SoHo’s products. I enjoy the free patterns and the accompanying yarn offers. I’ve already started on my recent purchase and love the way it’s turning out. I will be a forever customer

April 15, 2026
Rated 5 out of 5 stars

I fell in love with PS's Colorwash…

I fell in love with PS's Colorwash Blanket--and the linen quill was on sale--but I wanted to consult with my knitting group before taking the plunge, since I'm a relatively new knitter.
The staff immediately responded...the sale was over, but they gave me the sale price, and were very helpful in choosing the colors and those glorious Addi needles! There is a tutorial on their website--and lots of really helpful comments from other knitters.
The colors are to die for--my whole knkitting group is in awe, as am I!

April 14, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look