Purple Pleasures Reviews 49

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Placed an order on 28/09/17 - two items delivered in separate packages - third item still outstanding. Numerous phone calls and two emails - no response. Customer service - its a very poor joke!

Rated 2 out of 5 stars

I can write this review now having actually recieved the bloody goods I ordered. To say ordering from this company is one to avoid would be the understatement of the millenium. To get... See more

Company replied

Rated 2 out of 5 stars

Well I ordered a few goodies for myself and they were delivered really quick. Only problem was my parcel was ripped open so someone had been looking inside. The parcel was not secure just very flims... See more

Company replied

Rated 1 out of 5 stars

Ordered a pair of ladies Dildo pants and received a cheap pair of latex crotchless knickers instead. Pointless

Company details

  1. Sex Toy Store

About Purple Pleasures

Information provided by various external sources

Purple Pleasures is a leading online adult boutique. We aim to bring fun back into your bedroom with our huge range of sex toys. We are constantly looking for new products to offer our customers so you can always experiment with something new.

Venus Sales Ltd took over Purple Pleasures at the end of April 2009 and since then the website has gone from strength to strength with over 6,000 more products on it than the previous owners had.

We are a family run business and so can offer a much more personalized service which many of our competitors fail to do.

Contact info

1.4

Bad

TrustScore 1.5 out of 5

49 reviews

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Rated 5 out of 5 stars

Excellant service/products

I decided to try an online company after being sick of paying over the top prices from stores in the high street.I browsed quite a few sites that advertised how cheap they were compared to high street shops and found them to be of the same price,then i found Purple Pleasures and found the prices the cheapest of all the sites i browsed.The products i ordered were products i have bought before from other retailers in the past,so i know they are cheaper than others.

I have recommended Purple Pleasures to people i know who use high street shops,the products arrived the next day after i paid a small fee for delivery,for peace of mind,and i will definatly be using Purple Pleasures again.

Lets face it,if you use a high street shop when you get the urge to buy something new the last thing you want is to be frustrated at the prices....so it was a nice surprise to find Purple Pleasures....plus i got a free gift that made my wife smile....and me.

PURPLE PLEASURES???.....RECOMMENDED.

June 22, 2011
Unprompted review
Rated 3 out of 5 stars

Mixed

when I first placed my order with u I realised I had mistakenly ordered the wrong size stockings, I emailed direct from the site to see if this could be rectified. I was very pleased to receive a reply from Nicola Hackett who advised of an alternative product, I thought this was a great personal service and took nicolas advice. When my order arrived in a very speedy manor I was again thrilled with your service. Until I realised I had been sent the wrong size which I ordered in error. Apart from that I find your company very professional and customer friendly, hope to order again soon.

June 18, 2011
Unprompted review
Rated 5 out of 5 stars

quick,discreet and reliable

they have a great range of lingere and toys and my partner really loves the different styles and desigins and how fast the arrive from order to door. always great bargins with no fuss and have told all my friends about them and there all very happy with the service the got as well
........

June 15, 2011
Unprompted review
Rated 5 out of 5 stars

Great service

I placed an order with this company and then saw the negative feedback on other sites, so wasn't holding my breath.

I placed the order at night so couldn't ring, instead I emailed. I got a reply the following afternoon telling me the order had already been processed and sent. It arrived the next day.

Can't fault them on customer services or speedy delivery.

May 13, 2009
Unprompted review
Rated 2 out of 5 stars

Atrocious is the mildest form of word one can think of to descibe this outfit.

I can write this review now having actually recieved the bloody goods I ordered.

To say ordering from this company is one to avoid would be the understatement of the millenium.

To get anywhere you first need to contact the ISIS accreditation company they display on their website and complain about them before they will bother to respond to you. Then once you have complained, state need to stait your legal right under the 'EU Law Consumer Act 2004' as well as threatening to cancel order under such right under this act with further legal procedings to follow should rights not be enacted before they begrudgingly send you what you have paid for.

Then and only then will the gears of action start to get in motion and do what you have paid them good money to do, ie. do their bloody job they say they'll do.

The sarcastic e-mail one recieved from this pack of cretins using the most polite legal eagal language possible is a classic. I am tempted to have framed and mounted on my wall as it is so hilarious.

Avoid this ramshakle bunch of ameturish chancers like you would a leper carrying the bubonic plague.

January 8, 2009
Unprompted review
Purple Pleasures logo

Reply from Purple Pleasures

I am very sorry that you received such bad service. We took over the site in April 2009 and we have a much higher stock holding than the previous owners which means you get your goods in a much speedier fashion.

I sincerely hope you got your money back via your credit card company as this is what we advised people to do after we took over the site when we found out the extent of customers who had not received their purchase.

Rated 1 out of 5 stars

Shocking service

Placed order, no delivery and no response via phone or e-mail. Avoid!

December 11, 2008
Unprompted review
Purple Pleasures logo

Reply from Purple Pleasures

I am very sorry that you received such bad service. We took over the site in April 2009 and we have a much higher stock holding than the previous owners which means you get your goods in a much speedier fashion.

We aim to respond to all emails within 8 working hours and you receive tracking details of your order once it has left our warehouse.

As previouly mentioned I hope you received your money back via your credit card company.

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