Pyjamamania Reviews 3

Purchased a warm/cold toy for my daughter’s birthday. Upon receiving it we noticed a hole in the toy. I contacted the company via their website and via sms (keep in mind the mobile number had reading receipts on so a viewing timestamp appears) and even though they were received I had no response. After a few days I emailed and texted again asking for a follow up or I felt like I would have to leave a review. The response? My product would have been replaced by the owner? but due to leaving a review it wasn’t going to happen. Choose this company if you want faulty items and poor customer service!

The box it came in is nice but I didn't need a box. The dressing gown is so badly made. The pockets aren't properly constructed and slide into the middle and gape open. Everything about this dressing gown is bad. I've completely given up and will be throwing it out.

I had purchased three sets of pyjamas from this business and after the first wash of two sets, they shrunk - even after following laundering instructions. I contacted the business and the owner, who claims to have been in business for over 10 years, is extremely aggressive and it was clearly my fault that her products had shrunk and she was absolutely not going to do anything about it - which was a clear violation of Australian Consumer Law. I won't purchase from this business again because it's nothing but fast fashion with no quality and the same products are all over the internet. I suggest customers buy the same product from another company who will give them proper customer service without abuse.