Pyronix Reviews 445

The call was answered very quiclky & the technician I spoke with was very knowledgable. Good service.

Tech guy helped with the uploading insite software,he could not do enough and had patients and extensive knowledge would like to extend my appreciation for a great job done.

What went wrong? Company disconnected my remote access without any warning. I was contacted by the Pyronix agent who fitted the alarm and who said alarm service was due and if I was keen to get it checked. I said all was ok but I would contact when batteries needed replaced and they could service then. They said of course just to call when service needed. Within a month I was disconnected from remotely controlling the alarm. Really disappointed after spending more than £1,000 just a year earlier. I need a business I can rely on so this is no good to me. Had a look about and there are more modern systems out there at a third of the cost like Ring that are really easy to set up, can be linked to their camera systems, no monthly charge unless you want to save videos to the cloud (about £8 per month if you choose to pay it) and importantly you are in control, just change the batteries every year or 2.

Deal with the lads on a weekly basis all fantastic Keith hands down unbelievable part of your team and always goes over and beyond

The installation paperwork was a little bit vague when setting up a cloud account etc for a new panel, so I contacted Support who I must say were very patient and professional in talking me through the process to a satisfactory conclusion.

I have had the Enforcer system for the last 7 years and my feelings are a little mixed about it.

The system comprises the main control panel, external dialer, PIRs, door sensors and fire detectors.

On the plus side the system is easy to install (being wireless) and wireless coverage seems to be good. It is easy to change the batteries in the detectors and useful that all detectors take the same batteries. I have not had any significant faults with the system.

On the not so good side:
1. The external dialer calls the numbers it is supposed to but never stops calling them. Pressing "5" does not seem to stop it continuing to dial numbers, which gave us quite a phone bill until we unplugged it. We have not been able to plug it in since. The installer has not been able to correct this issue.
2. A fire sensor, at least when testing, does produce an alarm sound but it appears to only be the sensor under alarm, it does not seem to instruct ALL fire sensors to sound an alarm. This is unfortunate, since depending where we are in the house we cannot hear every sensor if it went into alarm. My old system instructed ALL sensors to alarm which clearly could be hear all round the house.
3. It is quite hard to get technical feature information from Pryonix website (e.g. so I could understand if 2 above could be changed) they seem only allow installers who are registered with them to download manuals (which is very unhelpful) especially when the approved installer who we used has no idea about the detailed feature set of this system.

It may be that some of these issues are by design or perhaps can be sorted by programming the control box but there is no information on whether these can be done.

A good company to deal with, the technical team were quick to respond and very proffesional with their diagnosis.

Frustrating Alarm System
App constantly disconnecting
from phone.. Alarm goes off at least once a week saying back door open... Really disappointed with this system..wish we had gone with a hard wired system..After sales doesn't respond.
Would not recommend this system!!

I have just had this alarm system fitted and I have pets under 24kgs and the alarm is still going off. Can you please let me know why?

Outstanding and patient. Whenever called upon the after sales and tech support have been outstanding

Fantastic support from Keith, called me back quickly and resolved my problem efficiently

Very helpful. Professional and patient. First class tech support

I never have any issues with Pyronix as a company, or with Technical Support in particular. The equipment is very good and in the main very reliable.
The sirens and door contacts have been upgraded in the latest batch of kits. The door contacts are now neater and smaller, and the sirens are louder!
Fortunately, the minor issue I had today was just with me being a numpty. Well, it was Friday............
Thanks guys!

Excellent knowledge as usual

Quick answering service for engineers and correct advice given without delay.

The technician was extremely helpful as ever with Pyronix.

Very helpful and professional staff. Sorted the issue in no time. Thank you!

Darren cooper from pyronix is amazing. He has been so supportive and is extremely knowledgeable of his products. He is always on hand to to answer any questions. Thank you Darren.

This is the worst piece of junk I’ve had the miss fortune to work with in my 37 years of being an electrician. The programming element is so technical you need a degree in computer programming . Suffice to say I ripped it off if the wall and replaced it with a cheap edmundson alarm - do not buy one of these !

scroll down to see Pyronix's standard reply , this panel is so complex to program the comment referencing approved contractor tells you all you need to know about this product !! close shop , unless your prepared to pay an engineer to come out every time it throws a wobbly then donyt buy one of these !

Thanks for the advice, problem sorted for a ‘Jamming’ issue on an Enforcer. As always knowledgeable and courteous.