Qantas Reviews 

My frequent flyer points for myself and my children didn't link to my flight. I was unable to log on and submit manually as it keeps coming up with error when I try to log in. Tried multiple times to contact customer service to have it fixed, I occasionally get a response stating they will be in contact within 5 business days. Still haven't heard. Customer service is a joke, I can't access any of my point let alone log any! Disgusting!

Flying to Darwin from Brisbane on QA824. Tuesday 2nd December 2025. At the gate Qantas staff announced flight is full so can passengers bring their hand luggage forward to be stowed in the cargo hold and it can be retrieved at belt conveyor in Darwin. While this was happening approximately 8 Qantas staff appeared in the queue, dressed in civilian clothing not uniform. They each had a suitcase and a bag. Not one of them handed their carry on luggage in to be stowed below aircraft. So the Qantas staff are more important than the paying clients and way to important to stand and wait for 20 minutes at belt conveyor in Darwin. I think it is disgusting especially when we pay their wages and the tax payer bailed them out during covid. Very clear clients are second rate compared to looking after their own staff. Many people on this floght fly for business reasons and travel light to get to meetings etc in Darwin.

I rang qantas pay 10 times only to be disconnected and hung up on every time. Absolutely hopeless, all I got back was thank you for feedback and they would look into it. If that is how they think of their customers they should have a good hard look at themselves or get another job.

Qantas is always late. My latest return trip to Melbourne was no exception. Both flights were delayed. This happens often. It's as though Qantas never really intends to stick to it's schedule. This then has follow on implications for transport etc when you arrive very late.

Huge Shout out to Shriaz Chan working at checkin at the BNE domestic terminal, I went from not being able to get back to Honolulu, and being completely screwed (by jet star, who didn't help) to having a connecting flight, and being able to make my international flight in Sydney. Thank you Shriaz Chan for your professionalism and can do attitude, you are an asset to Quantas!

Filthy dangerous false advertising, not to be trusted

Wife visited Australia from New Zealand, a 5 hour international flight. Neither of the return flights had a tv screen fitted, i.e. no entertainment available. Neither of the return flight offered a meal, only drinks. Qantas website states ALL international flights have entertainment and meals. We enquired why this wasn't available on her flights - but Qantas chose not to provide a response. Buyer Beware for this budget "national carrier". Evidently took a page out of Jetstar's book. Our family won't travel with Qantas again.

OWE on full fare business ticket with Qantas and Qatar. Multi-city long haul travel. Arrive SEA to check in for the second and third legs of my trip. Qatar say I am not booked on the flight. Travel agent says the airlines cancelled the reservation and have taken over the ticket so can’t help. Qatar blames Qantas, Qantas blames Qatar. 3 hours on standby and I get a seat on the first leg of the flight. Transiting to second leg in Doha, I discover the ticket, and the remaining legs, have been downgraded to economy. 2 hours of trying to resolve with Qatar staff in Doha. The best anyone can do is ‘send an email to find out what happened’. Meanwhile I am flying economy on a business ticket .

I understand things go wrong but when it does the customer service of premium airlines should make a difference. Not in this case, and not previously either. This is the second time in two years that Qantas has cancelled tickets mid trip and had no customer service to resolve.

Unfortunately 2/3 of our suitcases didn’t arrive in New Zealand and were stuck in Sydney. We were finally reunited with them 5 days later. This was an extremely stressful and upsetting experience which could have been made a lot easier if anyone at Qantas had stepped up and taken control- it took constant calls from us 2/3 times a day with little or no urgency coming from the customer service teams. When we were reunited with our luggage 2 cases were damaged our claims have been processed and we are being reimbursed but this has taken a lot of time and effort and was not made easy by Qantas.

The worst aircraft of any airline, small tiny cramped seats, packed flight, might have well just saved some money and went with Jetstar, at least with Jetstar you don’t have any expectations that it will be a good flight.

Lots of people complain about Qantas. Seems like an Australian past-time. I recently caught a flight from MNL to BNE, and considering the cost for the nonstop flight, I thought that Qantas's service was great. Food was reasonably good, flight attendants had a great attitude and the plane departed/arrived on schedule.

Worse airline I've ever dealt with and such a disgrace and embarrassment to be called our national airline. This year I've experienced two situations with them that have left me more out of pocket than actually the flights I had originally booked and one situation was completely fraudulent due to their booking system. Honestly the Australian government needs to crack down on their monopoly in the market. I will never pay money to them ever again.

We went on a flight from Perth to Sydney Australia.
This was on a new plane. It had no TV screen all info was by by your own electronic device if you had one, I do not and this makes the flight very boring.
The 180 passengers in economy had to share JUST TWO TOILETS the queues were horrendous, the pore people in the rear seats had to endure passengers standing over them all through the flight. Qantas do not care about passengers all they think about is making money

worst company on the earth. Try your absolute best to book in another company. Only book if you are totally forced. Customer service can get a black belt of being the worst in human history. If there was -100 star i would give it.

Pretty awful generally. Some nice lounges but that doesn't make up for the abysmal website and app that are totally unreliable and have terrible user interfaces. Nor does it compensate for the way that they act like a budget airline, trying to price gouge wherever possible, obfuscating actual luggage allowances you may have based on OneWorld status etc. Customer support either unwilling or unable to help with many changes when you can do it yourself if the website decides to work.

I woke up at 6am today to fly after my flight had already been changed a few months ago from being last night to today, and they have delayed it to noon.

This impacts my work, already I had to switch things around because they made me fly in the morning instead of night, and now I have to take another annual leave because they delay it again. Wasn’t Qantas supposed to be better than Jetstar?

Call centre an absolute disaster. WHy can't I update a reward flight online in 2025? Instead I have to get transferred from pillar to post, starting at the beginning every single time.
I can't get the result I need - and which is possible - because the staff are not adequately trained to help me through their own systems.

Qantas money deducted $800+ from my account without any transaction record or reason. The staff admitted that taking the money was an error. 2 months later there still blatantly refusing to return it because "there investigating why it disappeared".

They have refused to reimburse me, tbey have refused to do anything to help, they left me unable to pay bills because they dont want to return money they took without cause.

Even trying to call them to discuss it aperently its handled by some magical department no one seems.to be able to transfer you to or put you in touch with.

Such disgraceful busniess.

I deeply regret ever choosing to fly with Qantas. Their handling of my situation was nothing short of disgraceful. I had purchased a multi-city ticket through Webjet, and when I tried to change my second flight, Webjet seemed unable to assist with any request. Instead of helping or even notifying me, I was flagged me as a no-show and they cancelled all remaining flights on my itinerary without warning.

When I contacted Qantas, they were completely unhelpful — passing the blame back to Webjet and taking absolutely no responsibility. Despite being ready to pay any “change fees” or “fare differences,” I was offered no alternative, no solution, and no assistance in getting home. Their customer service was cold, dismissive, and uninterested in helping at all.

In the end, I was left $4,000 out of pocket, in addition to the $4,200 fare I had already paid. Qantas’ refusal to communicate, coordinate, or show any offer of a solution is unacceptable for an airline that claims to be premium.