Qantas Reviews 

Greedy greedy greedy. Needed to reissue tickets for a flight with two passengers going from Sydney to Cape Town. Charged $250 and it could not be taken out of the $4500 credit sitting there. No. It had to be paid on top. The Qantas flight credit is extremely restrictive with tons of fine print. Travel has to be booked and completed within 12 months of the original booking date!! So we will see over $1000 be ‘forfeited’ - into the pockets of Qantas. Shockingly bad and disappointing experience. Qatar and Emirates I had a positive experience with. Australia deserves better than this greedy corporate airline and all its tricks.

disclaimer, I am a platinum tiered flyer. with that said I Was pleasantly surprised with their announcement of their Double Status Credits promotion, AND a granting of points for being a points club plus member which is nice. I always get welcomed on their airline and that of other One World / Emirates, and despite the additional costs of the flights, I feel I get my value back in other ways such as these.

Like many big companies these days, they isolate themselves from their customers using simple AI. I needed to book a ticket for my daughter. I searched the site and could not find anything relevant to the process. Tried calling for assistance, but 30 minutes with AI and i gave up. Registered and purchased tickets. There was a section on eTicket name etc, so entered my daughters name. Later realized this was some irrelevant tax receipt BS. So the ticket was booked in my name, not my daughters and she could not use it.

Finally after another 40m on the phone, got through to someone who could barley speak English. Had to repeat myself 5-10 times before they understood. They said there would be a $220 fee to change the tickets names. Or a $440 fee to rebook the flight for me, ranting on about there might not be any seats left when they can clearly see there were seats left ( in fact i checked 2hrs later and there were about 40% of the seats empty ). Had also asked to speak to a manager, but they refused. It made me so annoyed at Qantas. Will avoid them from now on, for my travels. Just booked my flight for my wife and i from Japan to Sydney with JAL. Hopefully they will return to their roots and learn that looking after you customers, is good business.

Flew SYD-MCY last night on QF904. Pilot broke the landing gear on arrival—flew the plane straight into the ground. Still missing some teeth!

I really do not want to write this review however, I feel I need to. I have travelled on many airlines over the years however, not Qantas as the ticket price has always been more expensive. On the 8/8/2025, I travelled from Singapore to Australian via Qantas Airlines. Oh my! I was in seat 63B economy, the air hostess never smiled and the food was literally cold and dry. Breakfast was a cheese pastry thing served in cardboard and that was it apart from coffee and juice!
We didn’t receive a warm flannel for our faces neither a toothbrush or eye sleeping set. The passenger sitting in seat 63C was very disappointed as his entertainment system didn’t work and there was really, no care factor. Seriously, I will never fly Qantas again because you certainly do not get what you pay for compared to other airlines. I can say this as I have flown with Emirates. Air France, Hawaiian. Singapore, Air Canada and Jetstar. Qantas, is by far, rated as my worst flying experience ever!

I had the Worst customer service experience I've ever had. I called Qantas to try and change a flight, after numerous calls, each of which was conveniently ended by then when they put me on hold, or even as I was just on hold for 30 minutes. A lady answered, I explained what had happened, she told me there was NOTHING she could do, and that, i kid you not... i had to continue calling the same number UNTIL someone from that department happened to pick up... she then ended the call. There is a reason Qantas has such awful ratings and is losing loyal customers!!!!

Very poor customer service! Flight attendants does not even care at all while my husband was in severe back pain the whole flight from Singapore to Melbourne. Cabin crews definitely noticed my husband's discomfort as he cant sleep the whole flight. I asked one of them to provide water for him and did not even come back. We will definitely avoid flying with Qantas again! Very horrific experience!!!!

Hotel Booking Review – A Cautionary Tale with Qantas Hotels
Our family booked a "Luxury Apartment" at Ben Thanh Tower – Luminous Apartments D1 in Ho Chi Minh City via Qantas Hotels, expecting a premium experience. Instead, we faced one of our worst travel experiences to date.
🔴 Upon Arrival:
- We were ignored by staff and told there was no record of our booking.
- Communication was sparse and only came via WhatsApp, informing us the apartment “wasn’t ready” and to “come back later.”
🕑 At 2PM Check-In Attempt:
- We were then told that strong winds had shattered the window glass of our unit.
- No assistance or alternative accommodation was offered.
- I personally inspected the apartment, documented shattered glass all over the floor, and saw that the actual room bore no resemblance to the online photos.
🚪 Resolution?
We left and rebooked elsewhere—thankfully through a different service—and had a fantastic stay.
📞 Aftermath:
- Upon returning to Perth, we submitted a formal complaint to Qantas Hotels with supporting photos.
- They conducted what they called an “investigation” but concluded:
- They couldn’t obtain a refund from the property.
- And that they “have many hotel listings and can’t monitor them all.”
❌ Final Outcome: No refund. No compensation. Minimal communication. Just a removal of the listing from their site.
⚠️ Our Advice:
Use Qantas Hotels at your own risk. In our case, there was no accountability or care for customer experience.

Poor check in service. Kiosk not working and there is only one old guy serving at the counter. Average inflight service and inflight foods are terrible with burnt hasbrown. Enough said

I was promised a refund by Qantas within 4 weeks from 24th June 2025, but reading the reviews about their customers waiting months and months, or with certain cases over a year for their money back for delayed or cancelled flights.
Qantas being the flagship of Australia according to them is totally wrong, and now that I have been told that I have to wait until their Internal Refund Team returns feedback to the Customer care Team, I asked what this meant but got no reply, so in other words its a delaying tactic by Qantas not to pay their customers refunds, what a typical shoddy trick, as they are quick enough to take payment for flights, but are very, very slow to issue refunds, these big corporate boys are so bad 😞 no wonder they are losing their loyal customers.
I'm a pensioner and can ill afford to wait months or longer for my money back, so I have sent those messages I have previously received from Qantas to my solicitor to see if there is any chance of me receiving my money by the end of 2025, but it looks as though reading those reviews, I may be waiting until 2026 or longer.
Well that will be the last time I shall be booking a flight with Qantas.

I expected a comfortable ride because I paid a fair amount for the ticket, but the plane felt a little dated and the seat was small not spacy hence very uncomfortable journeyed with knee pain :(

Absolutely pathetic service from Qantas
They allowed the frequent flyer program to be Hacked and are now making their customers go through hell to verify everything to get into their own business accounts -which i didnt want in the first place( but was forced to open)
This is what you call a loyalty Program??
Great Job Qantas -push it onto your customers make it their problem and they will all love you for it

Subject: Complaint – Poor Service on Flight QF113 (18 June 2025) – Booking ZDJVE2
I would like to formally lodge a complaint about the poor service I received on flight QF113 from Sydney to Auckland on 18 June 2025.

Despite traveling with my daughter, we were seated far apart, and the cabin crew showed little willingness to assist or provide clear communication. As a 67-year-old passenger with special needs, I expected more care and support from your staff.

I kindly request that this situation be reviewed and that appropriate compensation .

I was booked on Qantas flight QF12 from Los Angeles (LAX) to Sydney in mid-July 2025. Initial boarding was delayed by around 15 minutes due to “additional checks,” but as soon as boarding finally began, the gate agent announced it was the “final call for boarding” even though only Groups 1 and 2 of 6 had been invited to board.

This caused unnecessary panic, with dozens of us rushing to the gate thinking we were about to miss the flight. We then stood packed in the jet bridge for 15–20 minutes while other groups slowly boarded. It felt sloppy and completely avoidable.

To make matters worse, the LAX gate staff were openly complaining about having to be awake late and were rude and short when checking IDs, snapping at passengers.

“Final call” should reflect the actual status of boarding and not be used as a pressure tactic.
A delayed start followed by a fake “last call” feels disorganised and stressful.
Gate staff, especially at an international departure, should be professional and composed whether tired or not.

Very disappointing experience for a long-haul premium airline. I hope Qantas reviews its boarding communications and staffing standards at LAX.

I am one of the customers affected by this disgraceful company having such useless IT security that it lost my details when it was breached in what they call a "cyber incident".

Not only did I have the worst flight of my entire life on Qantas, but now the icing on the cake is they loose people's personal details too

Dear Qantas Head Office,

My name is Zoran Sever, and I am currently located at the Guangzhou airport in China. I am reaching out for urgent assistance regarding my travel arrangements. booking EQ767E TICKET No. 081 2779813371
I have a booking made through Flight Centre for a round trip from Sydney to Guangzhou and then from Guangzhou back to Sydney. My ticket, which is operated by China Southern Airlines, was purchased in advance, but unfortunately, it does not appear to be in the system. As a result, I have missed my flight back home, where my family and business await me.

I have been trying to resolve this issue for several hours while on the help line, but unfortunately, no solutions have been provided. I am in a state of confusion and anxiety, as I have been waiting for assistance with no clear direction on what steps to take next. My flight is now boarding, yet I am unable to board due to this ticketing issue.

China Southern Airlines has expressed their willingness to assist, but there is no Qantas office available in China to help facilitate this resolution. As I wait here, the weekend has made it even more challenging to get timely support.

Qantas has suggested that I should book a hotel in China at my own expense and pay a fee to change my ticket. This is completely unreasonable. I am trying to return home to my family, and I should not be held responsible for errors or miscommunications that were clearly outside of my control.

I respectfully urge Qantas to take ownership of this situation and provide a practical, timely solution that does not involve further costs or inconvenience to me.

I kindly ask for your guidance on how I can return home to my wife, children, and grandson, as I feel stranded in the airport with no options. I would greatly appreciate any immediate help or advice on how to navigate this situation.

Thank you for your attention to this matter.

Best regards,
Zoran Sever
Director, Build 369

QANTAS/ BA unaware of baggage 3 hour transfer requirement.
Brisbane-Sydney-Heathrow connections need a minimum of 3 hours at Sydney to guarantee that baggage is sent through.
Qantas staff at Brisbane insisted that baggage checked all the way through will get through to the final destination - but this cannot happen if there is less than 3 hours between flights at Sydney.

Horrible experience flying Qantas from Auckland to Adelaide via Melbourne — especially disappointing as a family travelling with a toddler.

1. Delayed in Auckland — Flight delay was inconvenient but manageable. Unfortunately, that was just the start.

2. Bag Missing in Melbourne — One of our checked-in bags didn’t arrive, adding unnecessary stress and delays.

3. Chaotic Recheck Process — At Melbourne, the baggage recheck systems weren’t working. Staff had to make several internal calls just to get things moving. It felt like no one knew what they were doing.

4. Further Delay — Our Melbourne to Adelaide flight was then delayed by another 2 hours. Exhausting, especially with a young child.

5. Wrongly Denied Boarding — This was the worst part. Despite our baggage being within limits and already checked in from Auckland, the system treated us as new domestic passengers and flagged us for being overweight. We were denied boarding and told to pay $400 — completely unjustified. Only after more calls between staff was this finally resolved. The whole thing was humiliating and stressful.

Qantas markets itself as a premium airline, but our experience was chaotic, disjointed, and uncaring. We deserve better, and we expect a proper explanation and compensation.

— David Droza

I was booked on Qantas flight QF74 from Calgary to Sydney on 29 June, which was suddenly cancelled. After spending hours on hold (over 3 hours at a time) and multiple frustrating calls, Qantas rebooked me on flight QF12 via San Francisco with their partner airline WestJet.

Despite arriving at the Calgary airport on time, WestJet staff told me the ticket was not booked. I immediately contacted Qantas customer service, who insisted the ticket was confirmed. I even had a Qantas agent speak directly with the WestJet counter staff — but they still couldn’t resolve the issue. After waiting at the airport for nearly 3 hours, I was sent home.

Qantas rebooked me for the next day and reassured me this would not happen again. I confirmed with both Qantas and WestJet in advance that my booking was valid. Yet again, when I arrived at the airport, I was told I had no ticket. I stood helpless at the check-in counter while spending hours on the phone with Qantas. I was in tears, begging for this to be fixed. Only after hours of distress was I finally allowed to board.

This entire ordeal caused me over 48 hours of delay, extreme mental and emotional stress, and required my family to leave work and support me at the airport. To make it worse, I received no compensation, not even a refund for the $55 seat I had pre-purchased.

This experience was nothing short of harassment and a complete failure of basic customer service and operational responsibility. I would never recommend Qantas to anyone and will avoid flying with them in the future.

We want to express our deep indignation following our catastrophic experience with Qantas on flight QF 526 from Sydney to Brisbane on March 11, 2025.

We had purchased two Business Class tickets (booking reference QLRI3H), paid with Flying Blue Miles. Despite this, at boarding, my wife (aged 72) was arbitrarily downgraded to Economy Class to make room for a technical crew member. As a result, we were forced to travel separately, without any prior explanation or alternative offered.

The ground staff and cabin crew showed total indifference, even arrogance. There was no commercial gesture, no compensation, and no respect shown to us as elderly passengers.

We find this practice simply scandalous and absolutely unworthy of an airline that claims to be “premium.”

We are currently demanding:

A full refund of my wife's deducted Miles,

Compensation for the downgraded service and forced separation.

We strongly advise anyone seeking a minimum of respect and consideration to avoid Qantas.

Qantas, you have lost our trust.