Qatar Airways Reviews 

Absolutely TERRIBLE Company. Do not trust these people. They lie, are dishonest and leave you stranded.
I have been flying with Qatar for a few years and since February 2026 onwards the standards of service are absolutely shocking.
There was a flight I was on from DXB to DOHA ON Sunday afternoon, which was delayed.
I told them I needed to be in Manchester on my schedule Sunday and I was happy to travel with another airline if they could not guarantee I would get there on time.
They told me directly the airline informed them they were going to hold my connecting flight in Doha as it would not be a long wait at all.
When it became over 1.5 hours I asked them to let me take my bags and I would catch another flight with another airline to which they told me it was "not possible to do this."
After another 45 minutes waiting they agreed they could take my baggage off the aircraft, but by now it weas tool late for me to get the alternate flight with another airline.
So I flew to Doha and...the flight was missed and so was the next one! They scheduled me to be on an overnight flight via Munich, landing in Manchester at 09:45 Monday morning, which was impossible for me to make my meetings for, so I refused this as it was not in my agreement.
I told them I can still make a flight in Dubai but I need to catch the flight back.

The representative made me sign a document I told her did not look correct as I just wanted to return to Dubai (albeit I told them at their expense for their lies in the flight waiting for me.

They gave me a ticket for 7:00pm return to Dubai and I made a new flight with another airline at 03:00am which got me into Manchester at 08:20am Monday morning (I made my meeting with 15 minutes to spare).

Since Monday I have been speaking with the Gold Contact whatsapp agents requesting they refund me the part of the flight from DOHA > MANCHESTER, since they did not offer me the flight I paid for and it would make me late. They LIED AGAIN, and told me I need to complete the return part of the journey before requesting a refund for this part of the flight.

For several days I have been requesting updates on this as it did not seem right. I started to get calls from a London number on Tuesday and when I called it back it answered like a fax machine horrible noise. I did try several times but same thing kept happening.

So I am due to fly back to DXB from Manchester tonight and I receive a call at 07:30am this morning (same day as flight) to tell me my flight is cancelled, they are refunding me a little over £2,100 and they charged me for the flight from Doha to Dubai.

I know this is not a European rules-based airline, but if it was, they would be in som many breaches.

I have spent the whole day trying to get someone with authority to speak to me, which has not happened at all. Then I check my app and it shows my flight is still going ahead for me!

So I called them at 13:00pm to confirm and they told me I am not scheduled to fly, despite the app telling me I am.

Again, I requested to speak to a supervisor or a manager but they insist this is not possible.

So now I am stranded in the UK and need to book a new flight with an alternate provider.

I have several flights with Qatar booked already in advance (usual for me to book 3 months in advance) which I have asked them to cancel. They informed me since one flight has a guest travelling I will be charged $25 per booking cancellation fee. I asked them to forgo this charge as a gesture of goodwill for all the issues they have caused me and they refused citing "the process will not let me."

I asked them to put me in touch with the person who is charge of the process but they cannot.

So in summary:

1. They lied about the aircraft waiting in Doha
2. They lied about my transfer back to Dubai being met at their cost.
3. They lied about my getting a refund once my return journey was completed.
4. They refuse to put me in touch with a person who can refund less than $150 in charges a gesture of goodwill.

DO NOT TRUST THIS COMPANY FOR ANY IMPORTANT TRAVEL YOU MAY HAVE.

They were excellent right up until February 2026. The worst part of this really is that the onboard experience and Business / First lounges are excellent in Hammad International Airport.....but sadly they have no concept of customer care.

TICKETS NUMBER 7952122637042 BOOKING REFERENCE. FHTEZG

I am a disabled person unable to walk and required my medical needs to be carried with me due to excessive weight loss. I have had bad experiences from budget airlines but never expected the same for Qatar Airlines ! I can see the rating on TP to be totally justified. I am also aware of budget airlines ( now Qatar Air too) offering great services in form but totally not in substance.

I am travelling to Brisbane Australia on what may be my final long trip with my wife to visit our daughter and family and to welcome our new expected grandchild and our precious granddaughter.
Following Post booking confirmation, I have made several endeavours to get a response by email to their speak....email address giving a total breakdown of my weight and itemisation of all equipment along with the Relevant medical docs.for verification purposes. Having not heard for many days the following exacerbated anxiety, I have followed by several telephone numbers within the UK without human contact. ..and the usual "we are experiencing a high level of call..." messages. I have made complaints recently against Wizzair to the CAA citing the necessary regulations which have to be applied and will await the response of the current issue with Qatar. I have included my reference numbers for Qatar Air to respond and shall update post Qatar Air response (if any ) below. Qatar Air needs to get their act together or risk loosing business. This is a genuine complaint which can be verified easily.

My flight was on 5th of May early morning and 4th evening i was in ED due to very high blood pressure and couldn't fly .I have submitted all the documents from the doctors to Qatar Airways this was happened on 4th May 2026 . Today I received the letter saying they won't refund the money fully unless it is terminal illness or communicable disease .I can't understand they are saying high BP is not Medical Emergency and it took more than 2 months to give decision that is on 15th July 2026and the money they will refund only 1/3 Rd of the flight ticket. Worst service for costumer service very bad experience

Almost impossible to contact with a complaint, and apparently ‘not a member’ of the (almost all) airlines who have standard compensation rules for delays. So if your flight arrives 6.5 hours late, as ours did, you’ll get nothing as opposed to EURO 600 per passenger compensation as you would with say, KLM. Oh, and while I’m at it: Doha airport wouldn’t need a plant filled greenhouse room if the rest of it wasn’t a dystopian hell-hole.

I am deeply disappointed by my check-in experience with Qatar Airways at Houston George Bush Intercontinental Airport (IAH).
When I approached the check-in counter, the representative, Wasi, did not greet me with a smile or any welcoming words. Instead, he immediately said, “I need your passports. Where are your carry-on bags? Put them on the scale.” There was no effort to make me feel welcomed or valued as a customer.
After weighing my carry-on bag, he informed me that it exceeded the airline’s 7 kg carry-on limit and that I would need to check the bag for an additional $255.00. I explained that this was my first time flying with Qatar Airways and that I had never encountered such a strict carry-on policy with other airlines. Rather than offering assistance or explaining the policy with empathy, he simply responded that “it’s on our website,” and told me I would need to remove items from my bag, move aside, and return to the back of the line once I was finished.
At the time, I was traveling alone with my 6-year-old daughter, managing four large checked suitcases, two luggage carts, and two carry-on bags. I respectfully asked whether someone could briefly help me move my luggage or whether I could quickly reorganize my belongings at the counter. Wasi refused both requests, stating that no one could assist me and that I could not open my bag at the counter for security reasons. His tone throughout the interaction was cold, dismissive, and lacking compassion.
Because of how I was being treated, I requested to speak with a supervisor. I had to ask twice before one was called.
Unfortunately, my experience did not improve. The supervisor observed me struggling alone with multiple pieces of luggage while caring for my young daughter and offered no assistance. I was also informed that my daughter’s small elementary school backpack—which contained only a blanket and a stuffed animal—did not qualify as a personal item. This decision seemed unnecessarily rigid and lacked any consideration for a family traveling with a young child.
I understand and respect that airlines have policies regarding baggage allowances. My concern is not with the policy itself, but with the manner in which it was communicated and enforced. Customer service should reflect professionalism, courtesy, empathy, and respect. Throughout this experience, I felt treated as an inconvenience rather than as a valued passenger.
I hope Qatar Airways reviews the customer service provided at the Houston IAH check-in counter and reinforces the importance of professionalism, kindness, and compassion—especially when assisting families traveling with young children. A courteous attitude and willingness to help can make a significant difference in a passenger’s travel experience.

bad experience for business class, seats malfunction and audio malfunction.. bad comfort, no aftermath compensation. waste of money.. avoid Business Class of Qatar airways!

We have had a flight reschedule, no email notification, I just happened to go in the app and saw it on there.
Extremely rude and condescending advisors, really unhelpful,
basically our first flight had been changed by Qatar, which meant we would arrive after our 2nd flight had already departed, their solution was refund, not taking into account all the travel costs and hotel costs which we have already paid, they would not put us on a similar flight, or another airline which was already going at the same time,
I was on the phone with them for 4 hours and 16 mins! i’m travelling with a minor who has a medical condition (JV) and two elderly parents

Poor customer service. My return flight has now been rerouted, so I now have a stop off (which is 45 minute but I wait on the plane) the reroute now adds an additional 4 hours to my journey. I asked them to either upgrade me (refused) or simply allocate me a seat at the front of the plane as it has now left me with a 45 minute window to catch my connecting flight. I have booked this route with them for the last 3 years. They have told me that they refuse and if I want to pre-book a seat I must pay. Their responses are tone deaf. I have told them, I will not fly with them in the future. Terrible customer service. Allocating me a seat costs them nothing!!!

Qatar went over and above securing flights for family to get home, through no fault of theirs. No cost was spared.
The initial flight was exceptional too and although we didn't go on a Qatar flight home it was their integrity and care that got family home safely. Customers for life.

My parents travel from London to Kathmandu, trip was okay, at counter in Heathrow was not good service & supportive at first desk , honestly they didn’t any priority to elderly people, service was bad, luggage was missing on Kathmandu & didn’t collect same days. They handover next day with full of damaged. I been made complaint but they didn’t respond even . Should be avoid travel on Qatar Airways , just marketing is big but there is No any cure to customers

I had booked a ticket with the airline on phone got the email confirmation with receipts. Upon reaching the airport (,which was more than a 100 mile drive from Belfast to Dublin) we were told that the booking failed. The travel was unplanned as we had to attend my Mother in law's funeral and were traveling with a toddler. Apparently there was a mail sent by the airline few minutes after booking saying, that the booking was cancelled, but no SMS notification or phone intimation was initiated by then. Though we reached the check in queue well in advance and seats were available the rebooking also failed. The airline ground staff did not help much through this whole ordeal. Fortunately we were able to book with another airline from the airport, though delayed we reach our destination with minutes to spare before the funeral. I am mentioning my situation because it was unforseen and unplanned but I feel that the response from the airline could have been better. The failed ticket was an inconvenience but the intimation through mail just few hours before travel was inadequate and a phone call intimation would have been very useful.

Based on your experience on QR782 from Miami to Doha, here's a factual and credible review you can post:

⭐☆☆☆☆ (1/5)

I have flown many international airlines over the years, and this was by far one of the most uncomfortable long-haul flights my family has experienced.

The passenger seated next to us appeared intoxicated throughout the flight and repeatedly passed excessive gas for hours. The odor made it extremely difficult to breathe, eat, or rest during the journey. We informed the cabin crew, hoping they could reseat us or offer another solution, but unfortunately nothing meaningful was done despite available opportunities to improve the situation.

After the flight, I contacted Qatar Airways expecting a customer-focused response. While they apologized, they refused to offer any goodwill compensation or meaningful resolution, despite acknowledging our complaint.

Qatar Airways has built a reputation as a premium airline, but in our case the customer service did not match that reputation. A simple gesture or a proactive effort to resolve the issue would have shown that they value their customers.

I hope Qatar Airways improves how it handles situations that seriously affect passengers' comfort on long-haul flights.

You can post your review on these websites:

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Posting the same truthful review across multiple platforms increases the likelihood that it will be seen by Qatar Airways' customer relations team and other travel

I am deeply disappointed with the service on my recent Qatar Airways flight QR 720 from Seattle to Doha. Ahead of my travel, I booked and confirmed a special Hindu Meal (HNML) through my booking agent, Indian Eagle, and had explicit email confirmation. However, once onboard, the cabin crew informed me that no meal selection was in the system.

Instead of handling the mishap professionally, the flight attendant was incredibly rude, aggressively telling me, "We only have a vegetarian meal left, take it or leave it."

The service did not improve. Later in the flight, the crew skipped my row for the mid-flight snack service because I was asleep. When I woke up and politely explained that I had missed the sandwich service, the crew refused to provide one, offering only popcorn. When I requested a substantial snack given the lack of proper meal service earlier, the flight attendant rudely snapped again, stating that was all that was available and if I didn't want it, I could leave it.

Leaving a passenger hungry and facing open hostility from the cabin crew on a 14-hour flight is completely unacceptable. Qatar Airways frequently boasts about its world-class service, but this experience was a complete failure in both basic catering logistics and hospitality. I have filed a formal complaint and expect a serious response. I will rethink booking with Qatar Airways in the future.

If I could score lower I would. My 87 year old father who suffers from dementia was left unattended as he disembarked from his flight at Heathrow airport . I called customer services the day before he travelled to ensure that everything was in place for someone to meet ‘ help him through the airport. They assured me all was in place. No one met him & he was forced to make his way through the airport.
They are not even accepting that this happened. Absolutely farcical customers services - who struggle with English at the best of time - & I am Asian myself.
I see that their reviews speak for them selves.
I am escalating this but like the cowboy outfit they are they are not party to ADR.

Qatar Airways cancelled our Tokyo–Doha–Ankara flight and moved us to the following day. My family had to pay around USD 400 for an additional hotel night in Tokyo. The airline provided no hotel, reimbursement, partial payment, or voucher, only repeated template responses stating that the cancellation was outside their control. Very poor support for a family stranded abroad. I would not choose Qatar Airways again.

Beware of the information provided by Qatar Airways customer service. I accidentally made a duplicate booking under my own name due to a system layout misunderstanding. When I called support to fix this, the agent explicitly instructed me to convert the duplicate ticket into a Travel Voucher, reassuring me that I could use this voucher to book a new ticket for my friend.

Trusting their official advice, I did exactly that. However, when trying to use the voucher, it turned out to be strictly name-bound something the agent completely failed to mention. I now have an unusable voucher for a second seat under my own name, and my friend had to pay for a completely new ticket out of pocket.

I am financially disadvantaged purely because I followed the incorrect instructions of Qatar Airways' own staff. An "internal investigation" has been opened, but this is an unacceptable way to treat customers. I expect Qatar Airways to rectify this staff error immediately by either providing a full refund or making the voucher transferable as promised.

Qatar Airways — Confirmed My Rights in Writing, Then Ignored Them

I am a disabled passenger. I travelled on QR028 from Manchester on 10 May 2026. The flight was delayed by hours, causing me to miss my Nairobi connection. I arrived at my final destination 16 hours and 35 minutes late. Throughout the delay, Qatar Airways provided minimal information to passengers. We were not kept informed of what was happening, why, or what would be done for us.

After missing my connection, at approximately 3am at Hamad International Airport I was told that transport to the hotel to which I was assigned to would arrive in 15 minutes. I waited over an hour. As a disabled passenger, standing in an airport in the early hours of the morning after an already exhausting day of travel, this was not a minor inconvenience.

During the overnight stay, my checked baggage was completely inaccessible. I purchased essential clothing and medication at Hamad Airport — searching extensively for the cheapest options available in an airport that is almost entirely high-end retail. I submitted receipts and claimed reimbursement under UK Regulation 261/2004, which gives passengers a mandatory right to essential items during disruption-enforced overnight stays. Qatar Airways' initial response: this does not constitute a duty of care. When I pushed back citing the law, their VIP & Premium Care Officer reversed position and confirmed in writing that clothing expenses are covered. I have this confirmation in writing. They then ignored every subsequent email on the subject and paid nothing.

On my eventual arrival in Nairobi the following day, my luggage did not arrive. When it finally arrived a day late, it was structurally destroyed — the hard shell punctured through to the interior. Qatar offered USD 66. The Montreal Convention permits claims of up to approximately USD 1,700. My counter-claim for USD 250 — the actual replacement cost — was met with silence across months of correspondence.

Over roughly a six weeks I made more than a 30 contacts: emails, a 55-minute escalation phone call, a formal complaint to the Group CEO, and a letter before action threatening County Court proceedings. Qatar's response to the letter before action: "we are unable to find any new information that would change our findings."

To receive the £520 statutory delay compensation I was legally entitled to, Qatar Airways required me to sign a Release and Discharge declaring it full and final settlement of all claims — forcing me to choose between my legal entitlement and pursuing the expenses and baggage claims simultaneously. Exhausted, I accepted. They kept the expenses money their own officer confirmed they owed. They paid a fraction of the baggage damage.

If you have a claim against Qatar Airways — especially as a disabled passenger who has additional protections under UK law — do not spend months on their customer care process. Go directly to Money Claim Online (the UK County Court small claims system). Document everything. Do not sign anything described as full and final settlement until every matter is resolved.
Qatar Airways' strategy appears to be: wear passengers down until they give up. It worked on me.

Quatar airways check in staff Seychelles (Vanessa Ernest SEZ Station ) 9th July Seychelles Doha and I was travelling to Manchester , amazing customer care , thank you for for your proactive approach, you did all you could to sort my ETA and get me on that flight , I cannot praise you enough under those stressful circumstances, you were calm , collected and confident and you got it sorted , while I was panicking and feeling hopelessly defeated!! I cannot thank you enough, you deserve a medal , amazing customer support, great service with a beautiful smile , thank you from the bottom of my heart!! Really appreciated, made my stay in Seychelles extra special 😁😁, great asset to the airline, keep up the great work 5*
Regards zite

This was my first flight with Qatar Airways, and unfortunately my experience was very disappointing.
My original itinerary was Frankfurt – Doha – Jakarta. Due to an overbooked flight, I was involuntarily rebooked in Doha to Doha – Bangkok (Qatar Airways) – Jakarta (Garuda Indonesia).

Initially, I was offered a Business Class upgrade due to the inconvenience, but this was later withdrawn without explanation. The rebooking caused additional stress, a more complicated travel experience, and my luggage arrived three day late.

I understand that Garuda Indonesia was responsible for baggage handling as the final operating carrier. However, this situation only occurred because Qatar Airways changed my original itinerary.

What disappointed me most was the lack of a customer-focused solution afterwards. My request for a goodwill gesture was declined.

I chose Qatar Airways because of its excellent reputation and therefore expected a higher standard of customer service.

I have yet to encounter a bad flight with Quatar but my flight from Doha to Johannesburg on the 11th of July 2026 was special. I took a big group of school children which is already difficult but the flight attendants were absolutely amazing. The pilot was a South African which is special when coming home and a special shout out must be made to Cutikan. She was the nicest flight attendant I've ever. Her team under her was amazing too.