Qogita Reviews 

Thanks Qogita , good prices fast delivery .

Great variety of products, easy to search, select and order. Free and fast delivery, easy to raise a claim if one needs. Excellent customer service! Recommend

Enjoying using Qogita for my business.
Lucia has been particularly helpful to me.

2 items were missing from my delivery.

Immediately filed a claim about this and provided all necessary evidence (photos of what I received as well as the package and its shipping labels).

Received a quick reply and the customer service was smooth until I received the following e-mail 4 days after filing the claim:

“We have reviewed your claim regarding missing items from your order. Our supplier has provided full evidence confirming that all goods were shipped. As a result, we are unable to approve this claim for missing items.”

None of the evidence which the seller supposedly submitted in order to refute my claim was shared with me, nor were the grounds on which my claim was dismissed shared with me.

In conclusion, this seems highly unethical in regards to the treatment of buyers on this platform as this implies that I am lying, nevertheless they omit any evidence to support this claim?

Thus, I have now demanded this supposed evidence be shared with me within 24 hours, and that failure to comply with this request will result in legal action being taken to reclaim my money.

UPDATE:

The claim was revised, one of the items was listed incorrectly as a bundle, yet sold and shipped as a single item, so I did get my refund after all!

Altogether, I do think they should be more sceptical towards their sellers in contrast to their buyers as this definitely underscores that they initially presume the seller to be correct, regardless of what buyers submit as proof.

Therefore, their customer service is definitely approachable, nonetheless I'd advice buyers to be cautious with their first time purchases from new sellers and to document on film what you receive in your package whilst opening it as pictures will not be deemed sufficient to refute whatever the seller is claiming to have shipped!

Efficient clear website and introduction to buying, all as agreed. Good product and follow up service.

Qogita is playing games with its customers and has refused to cancel an order and issue a refund since Friday! That's 4 days ago!
I've lost all confidence in Qogita, in the company, in its Customer Support which is nonexistent, and I no longer want to do business with Qogita.
So, think carefully before buying anything from Qogita, you could have many serious problems. They don't care about the consumer.
What Qogita is doing is illegal in the EU because the consumer has the right to cancel any type of online purchase without invoking any reason. In my case, I initially wanted to cancel the order and request a refund because I wanted to switch suppliers... but now I don't want any kind of purchase from Qogita.
They are amateurs, they put robots to talk to us for 3 days and refuse to do what the law allows: any consumer has the right to cancel an online purchase! It's in the law.
Therefore, Qogita does not comply with the law. You lost a customer, you lost your customer's customers, and your customer's friends and family, who are now ex-customers!

You are amateurs and you operate illegally.

Don't buy from Qogita, there are other suppliers on the market who comply with the law and care about their customers. If you need help, talk to me.

Don't buy from Qogita.

And then Qogita is so pathetic that it puts out these responses to make it seem like it "did the right thing."
To make it clearer, Qogita doesn't care about its customers. Basically, today is day 5. It's been 5 days since I communicated my desire to cancel my purchase and get a refund. It's my right to do so.
They can come up with excuses and nice speeches, but they don't solve the problem because they simply don't want to.
They are pure amateurs, and Customer Support doesn't exist. They put customers on the phone with robots.
I also requested the supplier's information from where my perfumes come from to also file a formal complaint through legal channels, as I did with Qogita, but they refused.
I also requested my account manager's contact information and... nothing, Qogita didn't ask me for what I requested.

Therefore, after dozens of emails and chat questions, I'm giving everyone this advice: if you don't want headaches, if you don't want problems, if you want a trustworthy company, if you want Customer Support that defends the customer's interests and expectations (that's what customer service is for), don't buy from Qogita.

That's just my advice.

We found the products we were interested in at very competitive prices. But the most important thing was that even though our second order had a difference in the pieces we received, Qogita immediately resolved the problem. I will definitely continue to make purchases from this company.

Great price.

We placed a dozen orders with Qogita but decided to leave them. Last time we received parcels containing broken products, and we only received a very low refund that didn't cover the losses at all. Some suppliers don't care about packing quality - they throw everything into the box and send it, and then when totally crushed packages arrive, Qogita refunds peanuts for really non-sellable items. We asked about the possibility of backing up highly damaged perfume boxes, but this option is not available. So be careful: if you receive a severely damaged perfume box, you will need to discount the perfumes much more than the discount you actually receive from Qogita. BUYER IS NOT PROTECTED ANYMORE.

My first time buying stock from Qogita and the process was very straightforward. They took care of all the logistics and I received my goods within 10 days. Very pleased.

My items were never delivered. I had specific orders for these products. Nearly 3 weeks later still no update. No refund and lost my customers.
Had been so impressed by qogita but feel let down on this occasion.

the order was incomplet

My order was shipped out quickly and it passed quality test

The service I got was very exceptionally good, they contacted me immediately I registered and guided me through the process, every question I asked was answered in my satisfaction.

Excellent Services and the products are all original.

Good and easy to use.

Excellent communication on time delivery service I am happy with this

Good stuff, everything okey
good contact :)