QP Jewellers Reviews 

I bought a necklace for my best friend. After necklace was not shipped for over a month, I requested a cancellation and refund. After discussing with customer service for a week, they confirmed my cancellation. That was one month ago! QPJ still has not refunded my money and is stating „technical issues“ with my refund. I will escalate this to consumer protection in Germany and to my lawyer now as I finally want my money back. Do not order with them - it’s a full scam!

I placed an order for Bryony Wave Tennis Bracelet on the 2nd of December 2025. When I made enquiries regarding the delivery date shortly before Christmas I was informed that due to large amount of enquires they were unable to give me a date. This has now gone on for 5 Months and nothing has appeared. Wouldn't trust this company again.

i placed an order months back, did not receive anything and they are not reachable on instagram or any other place. tried dropping emails , no reply. not picking phone.

There wasn't an option for zero stars so I had to give one. Terrible retailer who seem to be essentially a middle man for manufacturer in America. Eight weeks to deliver, so missed Christmas by some margin. Tiny shank on Ring and supremely fine chain on necklace. Requested refund n their "no quibble" refund policy but QP haven't refunded after nine weeks. My excellent bank, Virgin Money, intervened in the end. Avoid this company like the plague.

Absolutely do NOT recommend. I ordered a necklace for my wife for the birth of my son with around a month for delivery in time for the due date. My son is now 3 months old and I have been asking for a refund for 6 weeks after they promised the item was being shipped until I demanded a refund. I have still not received the refund as they claim they are having issues with it, along with a poor response time to any complaints.

Ordered a necklace in January as a birthday gift, it was listed as in stock. Two months later no necklace just sorry for the delay emails. Asked for full refund, still waiting after a month. Phone number now cuts off and just the same apologetic emails to say there is a refund issue, Please be patient.

Shocking customer service and product quality is terrible.

My husband bought me a necklace of our sons birthstone for my birthday in September 2024 - it was beautiful, but the chain was very dainty and somewhere along the way the chain snapped and got lost and I was left with only the pendant. I replaced the necklace and paid full price for a new one, a matter of months later the stone fell out of the holder - QP agreed to replace it and a number of months later I received a replacement. The same thing happened again with the replacement and I again returned the item but was told I couldn’t have a refund but could chose a different item - I agreed and chose a ring with my sons birthstone hoping to have more luck with the quality.

I sent the item back signed for early December 2025 and was told I’d receive a refund for the postage which was nearly £12. To date I’ve receive no refund for the postage and no ring.

I’ve sent several emails requesting a refund and filing a formal complaint to which I’ve had no response and been told not to email again because my email would only go further back in the queue. The live chat function has been switched off and there’s no number to call so all contact is by email only to which they just don’t reply!

I’m about £700 down with nothing to show! Avoid this company, the jewellery looks lovely but breaks and then customer service just ignore you. So disappointing and like I say £700 down between me and my husband!

Despite my daughter ordering a necklace on behalf of my husband for a 40th wedding present it failed to arrive. I contacted company about this in March. They were full of apologies contacted daughter offering a refund. Mid April still no refund. Would not buy from this retailer.

I bought a ruby heart chain. Unfortunately the chain broke and I sent the whole chain back for reparation. I got only the gold chain back, without the heart. Since then I am waiting for a constructive answer from costumer service. What a pitty, the heart is georgeous.

I sent an earring in for warranty work in November of 2025. The work is yet to be completed. Whenever I inquire as to a completion date, I'm told by the Customer Service department that they don't have a date. Six months and counting.
Unbelievable.

I ordered a pair of earrings 5 months ago. Nothing was shipped, the money has not been reimbursed and the customer service does not respond to my e-mails anymore.

I got the opal ring for our 20th anniversary from my husband. The claws were so thin and kept lifting and one claw snapped off as I pressed it back down. They were a nightmare replying to messages. They said to send it back for a replacement. The replacement never arrived they kept saying it wasn’t in stock even though they were advertising the same size still for sale on their website!
It took months of messaging to eventually get a refund. I’ve just seen the price they have got it up at now! I just hope they have massively increased the quality as the quality was so bad for £206 let alone saying it was £799 and now on sale for £399! Just wow!!

Scam site, please stay away. They will never deliver the item and never respond back for refund

I contacted QP Jewellers over a £200 pair of earrings that I purchased from them in November 2023, one had completely fallen apart in March 2026, not even 2 and a half years old. I was told that there was absolutely nothing they could do as the purchase was over 12 months ago. The product quality is awful in comparison to the premium price they charging and their customer service is absolutely appalling. Would not recommend at all.

I ordered a ring for my wife at the beginning of November 2025 which after numerous e mails from myself it was delivered end of January 2026 after I had agreed to wait for this delivery to receive a 10% good will gesture even though I had missed two events for my wife ... which took the shine off the ring ...when it finally arrived , now after numerous emails end of March 2026!I am still waiting for my 10% goodwill gesture .....this company after reading other reviews seems to act very strangely !!!!!

QP don't even deserve 1 star!! I received numerous emails since ordering to say my order will be delayed. This rang alarm bells. I sent 5 emails asking for a cancellation. I then received an email asking if I'd keep waiting and take a 5% discount. I refused. I sent yet another email to ask for a refund. I finally received a reply, telling me my refund has been processed and to allow 14 days for my bank to process it. No refund. My bank is now on the case and investigating.
AVOID this company, they lie, palm you off and steal your money!
Their reply to this review will be the usual, polite 'We will look into this' answer, but nothing will happen. They haven't replied to any of my emails about my refund.

I ordered a necklace in December 2025. When, the order was not fulfilled, I accepted the offer of a refund in January. It is now late March and the refund is yet to be processed.

HORRIFIC SERVICE AND QUALITY.
My friend purchased a ring for my 30th birthday. This was supposed to be white gold with my birthstone in. A wonderful surprise, tarnished by a company who seem to deliver poor quality items as well as poor quality service.
Within 6 months the ring snapped. I’ve had Pandora rings far cheaper that are still going.
I sent the ring back for a replacement only to be sent my broken ring back. I am now 5 months on with no repair or replacement as the company refuses to provide a postage label but instead wants me to fork the cost and return at a later date which I am not comfortable doing for various reasons.
I have requested the companies complaint procedure, legal teams details and terms and conditions. Still waiting.
Wouldn’t recommend. Will be seeking a full refund and compensation for the many failings of this company.

Complete scam of a company. They gave me a guaranteed delivery date within the same week, but as soon as I placed the order they changed it and pushed the delivery back by an entire month. Their phone lines are effectively nonexistent — it goes straight to voicemail no matter what time you call. Email responses take around 15 days, and when they do reply, the messages are brief and completely unhelpful. Even after acknowledging that I wanted to cancel the order, they still forced me to go through a chargeback with my bank to get my money back.

I ordered a gift for Christmas however returned it via registered post and it has been returned to QP Jewellers since January 12.

I have sought a refund of 944 euros since that date of return but keep getting automated responses and no actual refund! It has now been 60 days since I returned the item but no refund or even a mention of same have I received.

Fraudulent would underestimate the quality of this company. They are thieves masquerading as a legitimate business.

Avoid at all costs. Never ever consider buying from them. You don’t need this kind of experience in your life.

Regards

Senan.