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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional customer service and the helpfulness of the staff. Customers consistently praise the quick response times and the efficiency of the support team, often noting how their issues were resolved swiftly and professionally. Many people appreciate the personalized and caring approach of the staff, which made a significant difference in stressful situations. The overall service is described as excellent, with users feeling well-supported and satisfied with the solutions provided. However, some customers also noted concerns regarding the website, particularly the lack of clear information about free QR code limitations and expiration policies. A few other people also felt that the company's practice of making dynamic QR codes dependent on their servers, which then stop working if a plan ends, was problematic.

What people talk about most

Customer service

Users describe positive interactions with customer service, consistently highlighting the team's helpfulness,... See more

Response time

Customers consistently report positive experiences with response times, highlighting the efficiency and speed... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the support team for their efficiency,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Website

Reviewers highlight ambiguous aspects of the website, particularly concerning the functionality and cost of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

QRStuff’s QR Code creation site is top-notch! I absolutely love the built-in analytics — being able to track each QR code’s performance is a game changer. But what really sets QRStuff apart is their i... See more

Rated 5 out of 5 stars

This company has one of the best customer support teams I have encountered. Currently, my small non-profit is using their free QR Code maker. When I had an issue (of my own making) they were extre... See more

Company replied

Rated 5 out of 5 stars

Since I've started using QRStuff back in 2021, I've found nothing but an user-friendly website, great product and excellent customer support. They came to my rescue when I had a QR code that was print... See more

Rated 5 out of 5 stars

I was incredibly stressed about this issue, and the help I received truly made a difference. I genuinely appreciate the support and how helpful the team has been—it definitely doesn’t go unnot... See more


Company details

  1. Software Company

Written by the company

QRStuff.com is a leading online platform for creating and managing QR Codes. Our user-friendly tools enable individuals and businesses to generate dynamic QR Codes for a wide range of data types, including URLs, emails, WiFi access, and more. With industry-specific solutions, we support marketing campaigns, customer engagement, and data sharing, helping you turn everyday interactions into digital opportunities. Whether for small businesses or large enterprises, QRStuff provides customizable QR Code solutions that are secure, reliable, and trackable. Start creating, customizing, and managing QR Codes today with QRStuff—your trusted partner for all things QR.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast & efficient

Annette at QRstuff.com was wonderful w/ my support request. They were knowledgeable of what I needed and a solution on how to get it. They were efficient and very fast each time I came in with a reply.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Recovered deleted project

I began using QR Stuff in 2020 due to the pandemic, but it has saved us a lot of time, money, and resources. Most recently, I accidentally deleted a huge project and a chat bot was able to help me quickly restore it. So grateful.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service experience

Excellent customer service experience! I filled out the Contact form on their website as my QR code had expired and I never had it associated with an account. So I had created an account, but couldn't figure out how to get the existing QR code associated with it. This was important for my business as I had the QR code displayed in several places. Fortunately Annette on the customer service team, promptly addressed my inquiry and had the QR associated quickly re-activated and associated with my new account. This was so much easier than I expected, thank you again and highly recommend!

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

A Scam

WARNING: Do not use qrstuff.com to create your codes. There are better companies that offer actual free and unlimited codes. These people are disreputable and will shut down your code after you have deployed it, without warning, and make you pay to restore it. Their customer service is also a joke and will take forever to get back to you with the solution being you need to pay. It's all about $. Save yourself the headache. Don't belieeve me, check out their Facebook and Instagram accounts where other customers are asking for help and expressing the same issues. Maybe the other reviews on here are legit, but based on my experience, I don't believe them.

May 26, 2025
Unprompted review
QRStuff logo

Reply from QRStuff

Hi Nick,

I can see you are quite unhappy with us right now given the widespread negative comments you are leaving across all our platforms and content.

I see that my colleague Annette replied to your initial email on the 16th of May with follow up questions and you did not reply to her.

Then, I can see that you sent an email today, and received a reply from Annette, on the same day, explaining why your premium QR code is no longer working. Annette also provided a solution for you to reactivate your QR code.

Rather than accepting the proposed solution, or even asking politely for an alternative solution, you made threats to create and publish negative articles about QRStuff to harm our business. I find these threats, which are based on falsehoods, ethically unacceptable particularly for a journalist such as yourself.

You screenshotted a quote about our services which state directly that static QR codes (ones without premium features such as scan analytics and post creation editing) are always free. This is the truth. You have created a premium QR code with premium features.

Our pricing page, FAQ's and multiple articles throughout our website articulate the difference between static and dynamic codes, and indicate what services are free and what are paid for. If you erroneously created a premium QR code, that is not the fault of our business. Having said that, perhaps if you stated that you erroneously created the premium QR code but only needed a free one without the premium features then we could have found a solution for you without charge. But, instead you have chosen to publicly misrepresent the facts of the situation all over social media and ratings websites, and were extremely rude to my customer support staff.

I would rather not have your business.

Sincerely,
Declan Ahern
CEO

Rated 5 out of 5 stars

Prompt, Polite, and Helpful Chatbot

I've had an issue with expired QR codes and tried to upgrade to a paid annual subscription but got a strange 'connection reset' message after I paid. So I'm not sure if the payment went thru & my codes are reacivated or not. While I check with my bank if the payment was debited, I also contacted QRStuff via their chatbot. I can't fault their prompt, polite, and helpful responses so far.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Platform easy to use

Their platform is really easy to use to create your Dynamic QR Codes which is what we need make use of. The link and QR Code stays the same, and you just change the contents as needed. It is far better than having to re-generate a new QR Code every time. Also, their prices are affordable and very reasonable.
You can email them and expect to get responses soonest which is a big plus as well.

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

All I wanted to do was to cancel my…

All I wanted to do was to cancel my subscription...and still cannot get a stright answer out of this bot...can't get in touch with someone...we can do better

May 12, 2025
Unprompted review
QRStuff logo

Reply from QRStuff

Hi Sparrow,

Sorry to hear you were having problems with our chatbot. Its a new feature and we have had some issues. Pleased to say these have been resolved now.

Thanks for the feedback.

Declan

Rated 5 out of 5 stars

all fine!

we're making new Qr codes all the weeks and all is fine.
i've just had to contact the support team today and i'd a feedback and problem resolution in a while!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use professional QR code generator

Once you get used to the dashboard, it is super easy to create any sort of QR code you want for pretty much any end use. Site fee. is reasonable and I use QRStuff to generate professional QR codes for many of my clients. Recommended.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great for marketing purposes

I use QR codes for our marketing efforts and find it very easy to use. It offers many options to customize the codes. I highly recommend trying QRStuff out...it's been a reliable asset in tracking our marketing reach for print ads and events like trade shows.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

User friendly and value for money

I've been using QRstuff for almost a year now and have made over 30 QR codes for multiple different purposes. Packaging, retail marketing material, conferences etc... making them is extremely easy and you can track the usage on your portal. I've been on the paid plan for the past 6 months and would say it's well worth it.

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased these QR codes and they…

I purchased these QR codes and they work and don’t work. I have over 500 flyers I still need to distribute and every few months they don’t work I need to contact support and they do something then they work again. What a hassle. They said I downloaded wrong or something. But I have my flyers already printed. I’ll waiting again soon foe them to stop working. Hopefully I can get these flyers distributed soon.

March 20, 2025
Unprompted review
QRStuff logo

Reply from QRStuff

Hi David,

I can see you are a full suite subscriber, so if they codes are not working that is because you have created them without being logged into your account. If you could please send us the codes that are not working to support@qrstuff.com we can assign them to your account and activate the codes again. Alternatively you can also create "static" codes that will never expire but also will not have scan analytics and other features.

Thanks,
Declan

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