QUALITY CARS TODAY.CO.UK LIMITED Reviews 17

I purchased a Jaguar outright from Quality Cars Today on 17 June 2025. Just four days later, while driving to work, I heard a loud pop and suddenly saw flames coming from the rear of the vehicle. I safely pulled over, but the car was filled with smoke and completely unsafe to drive.

I immediately contacted the dealership and was advised to get the car diagnosed. I explained that I wanted Jaguar to inspect it because I trusted their specialists, and the representative (“R.N.”) agreed. Jaguar later told me over the phone, after asking several questions, “DO NOT TURN THAT CAR BACK ON” due to the severity of the issue.

The vehicle was recovered and eventually inspected by Jaguar. I then received a report showing over £4,500 worth of repairs, including injector failure, catalytic converter replacement, coolant leak repairs, and further exhaust investigations.

When I sent the report to Quality Cars Today, they acknowledged the diagnostic but refused to properly resolve the issue. They wanted me to pay out of pocket and stated they would not carry out all repairs recommended by Jaguar specialists. At that point, I formally notified them the vehicle was “not fit for purpose” within my legal timeframe.

Over the following months, I experienced constant delays, pressure, and attempts to avoid responsibility. Despite repeatedly saying they would collect the vehicle, they never properly dealt with Jaguar directly. Throughout the process, I kept everything documented in writing.

After seeking legal advice, I was repeatedly told this was a very straightforward case under consumer law. However, the dealership continued resisting repayment and tried to claim I was withholding the vehicle, which was completely untrue.

Eventually, I took the matter to court in February 2026. On the court date, the judge reviewed all evidence and attempted to contact the dealership, who did not answer. The judge was highly critical of their conduct and even stated the car sold to me was “a pup” (his exact words). He also noted from the email evidence that I had been bullied throughout the process.

I won the case decisively. The court awarded me my money back, additional costs, and interest dating back to June 2025.

My advice to anyone dealing with serious issues after purchasing from this dealership: know your consumer rights and keep EVERYTHING in writing. Documentation was critical in my case.

In my personal opinion, I would never use this company again. This was by far the worst dealership experience I have ever had.

Excellent service from first contact to collecting my car
Professional and knowledgeable team with beautifully presented vehicles
100% would use this company again

We purchased a lovely Emerald Green Jaguar XK 150 2008 in March and had great service from the initial visit to purchase. The car was in great condition I did a test drive with Stevie also the car had been well valeted. Bradley kindly picked up my wife and I at the station when we came to collect the car. A really relaxed and good experience.
Thank you QCT team
Andrew and Louise

Bradley was very professional, helpful and polite. No pressure at all, beautiful Toyota chr hybrid. Beautiful to drive. So nice to be dealt with in such a professional manner!! Thanks Bradley
Anita Thompson

Just purchased my second mercedesfrom quality cars always a stock of pristine used cars all in showroom condition an example of how car dealerships should be run another enjoyable no pressure purchase well done qct!

Excellent service from Bradley in arranging my Mercedes to be delivered.
Very pleased with the car.

My first contact with Quality Cars Today (QCT) was by phone call. It was a Thursday afternoon, and Bradley answered my enquiry. The car, which I had expressed an interest in looking at, had just been made available. It was a Lexus LS 460 SE-L from 08, with just over 55,000 miles on the odometer. I arranged to see the car on the following Monday. I drove around 130 miles to get to QCT and examine the pristine example on offer.

At the very secure QCT premises, I was given time to look at the car. I then spent some time with Courtney answering my questions and paying a small deposit to secure the chosen car. Everything discussed between Courtney and me happened when it was supposed to. The car underwent a new MOT to address an issue previously noted as an advisory.

My car was offered in part-exchange and accepted by QCT. The purchased car was prepared for delivery, and I was to receive the vehicle on Thursday, 5th February. I was notified on the 4th of February that the delivery vehicle would not be available to transport my purchase on the 5th. As the delivery date had been agreed, Bob was prepared to drive to my home in the new car. He would collect the part-exchanged vehicle from my home address and take it to QCT.

On Thursday, 5th February, the Lexus arrived and was handed to me. It was beautifully prepared and was accompanied by two keys, plus comprehensive complete service documentation. Courtney had arranged for my VED to be paid, leaving nothing more required to complete the transaction.

When the car was delivered to my home address, I was free to drive it from that moment forward. In more than 40 years of buying cars, I have never experienced such an easy transaction. It was managed for me from start to finish by Bradley, Courtney, and Bob.

The whole team is effective, efficient, and very friendly. I would recommend QCT to any person considering buying a prestige car. For people who live at some distance from QCT's premises, do not worry, because they know their business very well. It was my great pleasure to deal with this very professional company.

My heartfelt thanks to everyone who facilitated my purchase from QCT. I am now enjoying driving this top-of-the-range Lexus V8. It is a stunning car and one that I know pleases SWMBO.

I recently bought a beautiful Mercedes e500 from Ryan and the team at Quality Cars Today. From my initial enquiry and having been shown around the car by Ryan whereupon we agreed a deal on purchase / part exchange to collecting the car the process was an absolute pleasure. Courtney took care of the handover including all related admin which was a massive help and took away all the hassle for me allowing me to enjoy the buying process and ultimately drive the car away. A very happy chap indeed. Excellent customer focused service thanks to Ryan Courtney and Bradley and Happy New Year. Best regards Jim

It is great when you get knowledge and expertise when looking at cars you'd like to buy. We went to look at one car but ended up buying a different vehicle which was more relevant to our needs. (I still want to buy the original car we went to see )but my wife got priority in the queue...
I have newver seen a car dealership with such detail on cars including srvice history,MoT,and loads of other detail. Product l#knowledge was great and the team of Ryan,Stevie and Courtney went over and above in their knowledge and professionalism. There is absolutely no problem with buying my next car here! Professionalism,Knowledge and service are all top class choice is extensive. They even anticipated stuff that I should have known about and did not hide anything. A great dealer and no shady stuff whatsoever. I thoroughly recomend them. To finsh I'd just like to say that where I say me or I I mean both my wife and myself have the same opinion. Anyway where do you as a normal person get the chance to buy a Bentley converible at a good price... Tom and Gerry

I bought an Audi from these people viewed online. It is a family run business and my first contact was. With Bradley who was quick to answer any questions I had. When purchased a gentleman called Bob delivered it to my home. What a nice guy, he patiently waited whist I checked the car was as listed. It was ,so I bought it. A couple of very minor items came up and Bradley was very helpful in sorting these out. All in all a good experience. I would buy again from this company.

I have just bought a third car from Quality Cars Today. I am an enthusiast and enjoy dealing with fellow enthusiasts who really do know about the cars that they sell, so buying a car from QCT is an enjoyable experience. I have never encountered any hard sell or pressure: viewings and test drives are generous - you can take as long as you want - and any faults found are put right. Mileages are genuine and guaranteed and every car is serviced and MoTd before collection.

Thank you to team at quality cars today. Excellent service when I went to part ex my car. The car was as described in the online advert, when i drove 2 hours to see it. More importantly the after sales service was fantastic and the problem I had was quickly resolved by Brad and Courtney Five star service.

THE BEST INDEPENDENT CAR DEALER I have ever dealt with in the 🇬🇧...by far. Yesterday, I drove for six hours to trade in my beautiful in outstanding condition XJL PORTFOLIO for a modern classic 2005 XJ SOVEREIGN. Quality Cars Today stock cars in unbelievable top notch condition and my [new] beautiful rare 2005 [x350] V6 SOVEREIGN with an impeccable full service history - fully documented, though not perfect, is almost perfect. The owner Ryan is extremely proud of his dealership and wants only to please. A huge compliment must go to Courtney. She did ALL the paperwork including a new road tax licence for my new x350 Sovereign. NOTHING was too much trouble for her. A large portion of Ryan's pristine stock is parked indoors. I only have three words for Quality Cars Today: Quality - Quality - Quality. HIGHLY RECOMMENDED.

All sorted miscommunication. Thanks for sorting things out in a timely manner!

i would like to thank the team at quality cars today i great experience from the 1st call to enquire about my SLK to taking delivery.
the car is just as described in the online advert and the delivery driver Steve had a good knowledge of the car and demonstrated how various things functioned.
in all a great service.

This company agreed to buy my vehicle via Motorway. Service was rubbish and it took two weeks to arrange a collection and then when they arrived they said they had changed their mind because of some minor damage to the bonnet, which had been clearly disclosed and photographed on the Motorway listing. The owner then refused to answer his phone to Motorway or his own staff member, Completely untrustworthy with poor service.

Great customer service, highly recommend them