Quarto e Quartos Reviews 263

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the staff, citing unprofessional and rude communication, and issues with privacy related to room access. The facilities were frequently described as being in poor condition, with complaints about mold, cockroach infestations, and a lack of proper maintenance for essential amenities. Reviewers also reported negative experiences with the company's service, including unexpected fees, unaddressed maintenance requests, and concerns about the communication style regarding payments. A major point of contention for many was the refund process, with numerous accounts of deposits not being returned or being withheld for questionable reasons. Additionally, payment issues were common, with customers facing unexpected charges and difficulties in resolving billing discrepancies.

What people talk about most

Staff

Users describe negative interactions with staff. Many reviewers report rude and unprofessional behavior,... See more

Facilities

People report negative experiences with facilities. Many reviewers describe terrible room conditions,... See more

Service

Customers had negative experiences with service, describing it as horrible and unprofessional. Many reviewers... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, particularly concerning security deposits.... See more

Payment

Clients share negative opinions on payment, with many reporting issues such as rooms being unavailable after... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If i could give 0 stars I would. Had an horrible experience with this company since the day I moved in. Between the moldy room, asking for payement upfront and threats for eviction while THEY are brea... See more

Rated 2 out of 5 stars

Two days before my move-in date, I received an email saying that the room I had already paid for was suddenly no longer available. They offered me a different location, and I accepted only because I f... See more

Rated 1 out of 5 stars

Probably the worst experience you can possibly have under a rental contract. They come into your place without any notice, neither hesitation. Furthermore, they get into your room whenever they want... See more

Rated 1 out of 5 stars

I echo every one-star review. On top of the theft and fraud, the health conditions are insanity. Roaches in the kitchen from day one, countless ignored complaints. Bed bugs? Denied, even after someo... See more


Company details

  1. Real Estate Rental Agency
  2. Apartment Rental Agency
  3. Real Estate Agency
  4. Short Term Apartment Rental Agency

Information provided by various external sources

O seu quarto em Lisboa Quarto e Quartos o seu quarto em Lisboa - Residências de Estudantes e de Jovens Profissionais.  


Contact info

1.5

Bad

TrustScore 1.5 out of 5

263 reviews

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1-star

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Rated 5 out of 5 stars

Moving in was seamless

Moving in was seamless and how they handled everything was generally straightforward and made as easy to us as possible. Can definitely recommend to others for any longer stays in Lisbon!

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Always great

A couple of my friends have booked rooms with this company before so I knew what I was getting into, therefore it came as a no surprise how amazing everything was and how we were welcomed. Can recommend to others, you will not regret it.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Just arrived

Just arrived, the rooms look as advertised. The host has been very nice so far and now I'm thinking why didn't I book this room any longer.. definitely will trying to hook a month or two extra if possible.

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Thank God

Thank God, I found this site before I wanted to make a long-term booking with Airbnb. Got a much better deal and way better rooms.. the price-quality ratio is noticeable even from photos but being present in the apartment really gives me a feeling that this was one of the best decisions I have made over a long time.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

The designs of the rooms

The designs of the rooms are very well-thought out. They have everything one could need for a longer stay.. truly high-class interior and cozy environment. I'll be back next month!!

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

The rooms were super-clean

The rooms were super-clean! It was a perfect place for someone looking a nice and cozy stay.. the surrounding area was quiet and peaceful at nighttime, as bonus!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Love everything about our holiday

Love everything about our holiday house. The team worked overtime to make us happy. Everything was clean and set when we arrived. The city was beautiful too. Thanks to everyone!!

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

This is not a company but a gang of…

This is not a company but a gang of criminals. They will take advantage of immigrants or vulnerable people to exploit them and steal their money. With abusive contracts that goes against the Portuguese law they operate sure of impunity because most of people will not have the money or patience to fight back in justice. Stay away from them for your own sanity!

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Our villa was in a perfect location

Our villa was in a perfect location. The overall service was nice and the rooms were super tidy. They assisted us in every step and were always available to handle any issues or disputes. Can highly recommend!

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Casa Macau

The place we booked was nice! We enjoyed all the amenities and we would definitely stay here next time we arrive to Lisbon!

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

The host was very thorough

The host was very thorough with the accommodation, nothing was missing nor could we find anything to complain about. Our choice of stay was Casa Elias I and we're already planning our return!

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

Forget about AirBNB

Forget about AirBNB - This is the real deal. Before arriving in Lisbon I checked and compared all accommodation apps and their prices.. Airbnb was more than 2 x expensive than QeQ - Considering how good of a service I've got here, I'd never go back with any other service than this.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

We booked the "Casa Dias" property

We booked the "Casa Dias" property and we have only positive things to note. The cleanliness was the first things we noted, the host told us that the rooms have been like this since the last quests left.. We had a very pleasant stay and can recommend to others too. Thanks again.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Casa Sabrosa stay!!

Our stay was great! No huss or fuss about anything, the property was clean and well-kept. The housing unit generally was impressive in terms of cleanliness and neighborhood-wise.

May 2, 2023
Unprompted review

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