Quatropi Furniture Reviews 5,090

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and durability. Many consumers are delighted with the efficient and timely delivery service, often highlighting the helpfulness and professionalism of the delivery staff. The overall service, from initial purchase to after-sales support, is frequently described as exceptional, with people appreciating the responsiveness and care provided by the company. However, some customers also noted occasional issues, such as products arriving with minor defects or damage, and a few experienced delays with delivery. A small number of people were dissatisfied with the comfort or design of certain items, finding them not as expected or unsuitable for their needs.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the quality, comfort, and stylish... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and craftsmanship of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed, with many receiving... See more

Service

People report positive experiences with service, often highlighting the efficiency and professionalism from... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Based on these reviews

Rated 5 out of 5 stars

Corner Bench ordered and recieved as scheduled good price and comfortable seating. Delivery went without hitch and assembling seating was straight forward. Ajustable feet could/should be bigger and in... See more

Rated 5 out of 5 stars

Excellent and fast customer service. The furniture itself is very good quality and well made. Unfortunately one of the chairs had a scrape on the leg when unpacked - it was well packaged, so it looked... See more

Rated 5 out of 5 stars

This company not only sells high quality products but gives high quality customer service. After a blip with our delivery date due to staffing issues, we were then prioritised by Anthony and Alex, u... See more

Rated 5 out of 5 stars

We bought 4 Nora leather swivel dining chairs in the winter sale and are delighted with them. This is our second purchase of these chairs, so we now have eight. They are very well made and comfortabl... See more


Company details

  1. Outdoor Furniture Store
  2. Bar Restaurant Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Garden Furniture Shop
  6. Sofa Store

Written by the company

A trusted family-run business since 2004, earning the loyalty of thousands of customers. Experience our unparalleled luxury home & garden furniture


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Corner bench wrong feet.

Corner Bench ordered and recieved as scheduled good price and comfortable seating. Delivery went without hitch and assembling seating was straight forward. Ajustable feet could/should be bigger and in black the small white feet were totally inappropriate. Feet swapped out for Amazon purchase.

March 27, 2026
Rated 5 out of 5 stars

Deco 3 Seater Dining Bench Antique Brown Fabric

We ordered a Deco 3 Seater Dining Bench Antique Brown Fabric not only was it stylish it was most comfortable. My husband has issues being comfortable and sitting for long durations due to back problems however, he has found no issues with sitting at the dining table with family. This has been a welcome addition thanks you so much Quatropi

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best sofa I’ve owned and it’s worth every penny

The whole process from placing the order to receiving the sofa was smooth, they kept me updated every step, the delivery guys were fantastic as well they arrived bang on time, and took great care getting the boxes into the room where the sofa was going, unboxing was a breeze and connecting to sofa segments together was easy as they had the clips in a great position, the sofa itself self it unbelievable, it’s comfortable and really big which is great, it’s so comfortable that I sleep on it more than in my bed, I may have to get another for my bedroom to replace my bed, if your thinking about using these guys for your furniture I highly recommend

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent purchase of Nora swivel leather dining chairs.

We bought 4 Nora leather swivel dining chairs in the winter sale and are delighted with them. This is our second purchase of these chairs, so we now have eight. They are very well made and comfortable to sit in, and can be used as occasional chairs when we have more people. Quatropi’s ordering process is very easy and the staff are very polite and professional on the phone, a great experience and I would not hesitate to recommend them.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and fast customer service

Excellent and fast customer service. The furniture itself is very good quality and well made. Unfortunately one of the chairs had a scrape on the leg when unpacked - it was well packaged, so it looked to be a manufacturing or warehouse defect rather than transit damage. It was replace without quibble and very fast (within 2 days). Very impressed.

March 30, 2026
Rated 5 out of 5 stars

Ordered three pieces of furniture one…

Ordered three pieces of furniture one was on preorder was delayed a bit longer than we wanted but I rang and alex was very helpful nothing was too much trouble furniture was delivered absolutely stunning all assembled except for legs will definitely buy again thank you Patricia Roden

March 30, 2026
Rated 5 out of 5 stars

This was an excellent service

This was an excellent service. The table is just as beautiful as shown in the pictures and is of very good quality.
Delivery was smooth overall, although I did need to follow up after a couple of days.
That said, it was an absolute pleasure purchasing this lovely piece, and I’m very happy with it.

March 25, 2026
Rated 5 out of 5 stars

Gorgeous well-made outdoor sofas!

Gorgeous well-made outdoor sofas! We have ordered several modular pieces of the Zara set and they fit together perfectly. Cushions are thick and super-comfortable. Have also had good customer service as I wanted to exchange one of the pieces.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

quality products at great price point

quality products at great price point, friendly communications and just a brilliant company.. love everything about them and my go to place for my house and garden....every thing I have bought made me want to go back for more....just class

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful

We absolutely love our new outdoor furniture - Cole modular in green. It looks stunning in our garden. So pleased it came with waterproof covers too.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

I got a modular leather sofa, VERY UNSATISFIED, sofa is not comfortable.

I got a modular leather sofa. I was really excited to receive it and feel comfortable, unfortunately the modular design and cushions are too soft, it feels like you are sitting in a sandpit and its not comfortable soft, your body cannot adapt. With the stool it was mean to be a lounger for familly to cuddle up if effect person in the middle sinks into woden bits because cousions sing in on each side around. I had the sofa few months and it was copmplete disappointment. Its bulky, doesn't have storage. Its very not comfortable. I wish i could return it

January 1, 2026
Unprompted review
Quatropi Furniture logo

Reply from Quatropi Furniture

Hi Patrycja,

Thank you for your review and we are sorry to read that you are disappointed with your new sofa.

This is one of our most popular sofas due to its softness but we can of course understand that this isn't to everyone's liking.

Regards to your other comments, this sofa isn't advertised as a lounger or to have storage so this would be expected.

If you would like to arrange a return please could you contact our customer service team at service@quatropi.com, we will do our best to accommodate as this was delivered in early December.

Kind Regards,
Quatropi Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look