MY COMPLAINTS HAVE NOT GONE UNANSWERED. WHETHER COINCIDENTALLY OR NOT, THE FEES THAT I WAS COMPLAINING ABOUT HAVE DISAPPEARED AS OF MY LATEST STATEMENT. THANK YOU VERY MUCH FOR TAKING THE TIME TO INV... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First and foremost the steps were explained where I understood the process, so I won’t be left in the dark. If I didn’t understand a process, it was explained to me, and everyone was really helpful, a... See more
I am so grateful for all your knowledge, experience. I don't think anyone else would of worked with us and got our loan funded so quickly. Thank you, Leon Burgman and your amazing support staff. I... See more
fast response... many credible options... within one hour i had tentative approval and the proceeds were funded within 5 days... rather amazing, but the associates from all the companies were knowledg... See more
Company details
Written by the company
Welcome to the NEW Quicken Loans, the cutting-edge online marketplace transforming the way you find financial providers. On November 1, 2023, Quicken Loans came under the control of LMB OpCo, and is now a financial marketplace platform connecting customers with a wide range of services, including mortgages, personal loans, home services, auto loans, and more. Our passion lies in simplifying the process of choosing the perfect solution for your unique financial needs, and we've made it our mission to empower you with the information you need to make confident decisions.
Contact info
12181 Bluff Creek Drive, Suite 250, 90094, Playa Vista, United States
- customercare@quickencompare.com
- www.quickenloans.com
4.1
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quicken contact person
My contact there was always on top of things and knowledgeable. I appreciate that as much ad anything.
June 14, 2026
Hope and prayers 🙏@75years old I could…
Hope and prayers 🙏@75years old I could finally have some quality of life before I go to my my father in heaven!GOD go. with this request.i thank all of you for this opportunity!
June 19, 2026
Unprompted review
Love one another be faithful to each other as The lord want us to unto him loyalty 🙏🙏🙏🙏🙏🙏
Love one another be loyalty do right in the sight of God trust worthy to many servers make you fell like you been tested .
June 17, 2026
Unprompted review
The personal and pleasent
June 16, 2026
Unprompted review
I Keep Coming Back
This is our third interaction with QuickenLoans loans. I always refinance a new home with them. My experience is that they are consistently efficient, consistent, and friendly. I also prefer the Rocket website to any other mortgage company.
June 2, 2026
Ur quick service was unbelievable great…
Ur quick service was unbelievable great thanks
June 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They have no idea what they are doing
They have no idea what they are doing. I'm trying to put a fence up and can't even get the land survey. They told me they would send the form to me with in 3 days the first time i called. They never did. We called back and they said they can't get the form and to contact the county. If I were loaning money for a house I would have the property lines on paper. Don't do business with this company. They farm everything out and don't give a damn. Good luck getting a person who has a clue what the hell they are talking about. This is not the first problem either. They messed up our mortgage property taxes and said oops, we miscalculated. Go with a company that cares, it ain't this one.
June 12, 2026
Unprompted review
Reply from Quicken Loans
Hi Mark! Thank you for reaching out. I am sorry you had a poor experience with one of our providers. As of 2021, Quicken Loans is an online information resource. All loans or financial transactions occurring after then, are serviced by Rocket Mortgage. If you need further assistance with your Rocket loan, feel free to reach out to Rocket Mortgage’s support team. They’ll be happy to help with any additional questions you may have.
Today, Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. If you’re looking to get connected with a lender, or to learn more about different loan options, come visit us at www.quickenloans.com.
Call non stop
June 11, 2026
Reply from Quicken Loans
Hey Mary. We're sorry to hear you are having an unwanted experience. Quicken Loans works hard to match our clients with financial providers for each situation a client may be facing. Our records show that you completed this process requesting to be contacted by our provider network. Our hope is that when these providers contact you, you're able to get the most information possible to find the best financial product and company for you. That said, we'd be happy to remove you from Quicken Loans communication. If you would like to proceed with this, please send us an email to customercare@quickenloans.com with your phone number and/or email address, and we can take care of this request. Thank you!
Reply from Quicken Loans
Hi David! Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. We invite you to come check out our website at www.quickenloans.com. Whether you're looking to get connected with a lender, or to learn more about different loan options, we're happy to help. Once you've had a chance to get acquainted with us, please provide us with an updated rating based on that experience.
Never contacted me with requested…
Never contacted me with requested quote. Told to text first You go by multiple names so how does one know wnom is calling?
June 8, 2026
Reply from Quicken Loans
Hi Huey! Thank you for reaching out. We are sorry for the inconvenience. It is possible that there were no lenders available to match with at the time you completed the form. This can happen occasionally based on credit profile and/or state criteria. You may be able to find additional options via our marketplace at marketplace.quickenloans.com.
Excellent query formatting. t The procedure was provided very…
The procedure was provided very procisely and with excellent speed making response prompt and with no delays.
Much thanks for excellent programming!
June 7, 2026
Unprompted review
It is what it is
In the beginning I got constant calls and help. Once the process started I was left in the dark and with no follow up or check in. I guess the saying is true. Once they have you're business your no longer important.
May 29, 2026
The best service
The staff listens, they understand, they do what they can to help make things happen. Their service is quick and concise while making sure I understood each step.
June 4, 2026
Easy straight to the point easy
June 2, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.