Quote Detective Reviews 

1,675
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and patient, ensuring a smooth and stress-free process. The customer service is consistently described as excellent, with many appreciating the clear explanations and efficient handling of queries. People found the overall service to be very good, often highlighting quick response times and a straightforward experience when obtaining insurance. However, some customers also noted concerns regarding pricing, with experiences of rates not matching initial expectations or online quotes, and unexpected increases. There were also instances where people reported issues with customer service, including difficulties reaching representatives, slow responses, or charges for policy changes, leading to frustration and stress.

What people talk about most

Staff

People report positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, politeness,... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness,... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the company for offering competitive and... See more

Response time

Customers had positive experiences with response times, particularly when using chat support, which many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he... See more

Company replied

Rated 5 out of 5 stars

Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Quote Detective. The team was very helpful, professional, and made the process of getting taxi insurance simple and stress-free. Everything was explained clearly, documen... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

Written by the company

Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,675)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kind professional staff

I was very confused about how to do documents and would have insurance cancelled if I did not send it in and Hannah took her time with me she was very kind. She stayed on phone with me and waited for my email to let me know I did it all right . Very nice company and very kind lady Hannah thanks quote detective

May 20, 2026
Unprompted review
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Reply from Quote Detective

Thank you for leaving this lovely review for Hannah. We are pleased to hear that you had a good experience and that Hannah was able to resolve this for you. She will be thrilled to read this. Should you need anything further during your policy term please don't hesitate to contact us.
Kind Regards
Carly

Rated 5 out of 5 stars

Very helpful and customer service on…

Very helpful and customer service on point

May 20, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this lovely review. Thank you for choosing Quote Detective. If you require anything during the term of your policy please get in contact and our friendly advisors are here to help you.
Kind Regards
Carly

Rated 5 out of 5 stars

Quick and professional service from…

Quick and professional service from Claire, actioned queries quickly! Thanks

May 20, 2026
Unprompted review
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Reply from Quote Detective

Thank you for leaving this lovely review about Claire this will be passed to her and her manager who will be thrilled to read this. Thank you for choosing Quote Detective.
Kind Regards
Carly

Rated 5 out of 5 stars

Josh went above and beyond to help me…

Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he gave and the effort he went to I am grateful for and if I ever need to discuss car insurance again via Quote Detective I’ll be asking for Josh! 100% recommend.

May 19, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this lovely review Josh and his manager will be thrilled to read this. Thank you for choosing Quote Detective.
Kind Regards
Carly

Rated 5 out of 5 stars

Jimmy was very helpful made it easy and…

Jimmy was very helpful made it easy and explained whatever I wasn’t sure about

May 15, 2026
Unprompted review
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Reply from Quote Detective

Thank you for leaving this wonderful review! The advisor will be thrilled to read this and will be passed to them and their manager for praise! Thank you for choosing Quote Detective.
Kind Regards
Carly

Rated 5 out of 5 stars

Customer service was great

Customer service was great as I want through finding a cover for my car. Marshal in particular was very helpful walked me through the registration process, I am quite happy with the deal I have.

May 2, 2026
Unprompted review
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Reply from Quote Detective

Thank you for leaving this wonderful review! Marshal will be thrilled to read this! This will be passed to him and his manager for praise.
Kind Regards
Carly

Rated 5 out of 5 stars

Very nice staff they fight with insurer…

Very nice staff they fight with insurer for us to bring cast down and payable specially I am thankful to Mis Robaka very nice and good staff.

May 12, 2026
Unprompted review
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Reply from Quote Detective

Thank you so much for leaving this Fabulous review, we really appreciate it!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Fantastic service from Megan

Megan was very helpful in getting me a very competitive price for taxi insurance renewal, everything was explained properly to me and very easy process to renew my policy.Very happy with the service from Quote detective

May 12, 2026
Unprompted review
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Reply from Quote Detective

Megan will be absolutely thrilled to read this! Thank you for taking the time to leave this Wonderful Review!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

This company is using a well known…

This company is using a well known company (Admiral) to insure my taxi and also at a very good price. The agent who dealt with me (Hassan) was extremely polite, friendly and professional, explained everything to me very well. Thank you Hassan!

May 11, 2026
Unprompted review
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Reply from Quote Detective

Hasan will be absolutely thrilled to read this! Thank you for taking the time to leave this Wonderful Review!

Kind Regards,
Charlie-Jaye

Rated 5 out of 5 stars

Just got a new policy

Just got a new policy. Dealt with Hassan and everything was done swiftly and he explained every detail veey well. Overall happy with the service provided.

May 11, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you so much for leaving this Fabulous review, we really appreciate it! Hasan will be absolutely thrilled to see this!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Quote detective and Hannah

I was stressed and unable to understand what documentation I was supposed to send . I spoke to Hannah who very kind and polite. She was able to explain it clearly and easily enough that I was able to send everything whilst on the phone. She made it easy, smooth sailing and all done within about 5 minutes. Will recommend quote detective and Hannah

May 5, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you so much for leaving this Fabulous review, we really appreciate it! Hannah will be absolutely thrilled to see this!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Jimmy was an absolute legend

Jimmy was an absolute legend

May 6, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Jamie will be absolutely thrilled to read this! Thank you for taking the time to leave this Wonderful Review!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Everything are so great

Everything are so great

May 6, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thanks for your support and taking the time to rate us!
Providing clear advice and excellent customer service is always our priority.

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Jimmy king was absolutely amazing

Jimmy king was absolutely amazing, clear cut no dilly dally, explained everything clearly and when I needed him to explain things over, he was patient and professional.

May 8, 2026
Unprompted review
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Reply from Quote Detective

Thank you for your Fantastic 5-star review! We're delighted we could help with your vehicle insurance needs and we truly appreciate your kind feedback. Jamie will be thrilled to read this!

Kind Regards
Charlie-Jaye

Rated 1 out of 5 stars

PAID £513 DEPOSIT AND £231 FOR NEXT MONTH

Quote Detective initially attracted me with a very low online quote, but once I called, the price increased significantly after they added extra requirements and questioned details already provided. The process felt overly complicated, with repeated requests for documents, inconsistent communication, and pressure from sales staff. Customer service was frustrating at times, and cancelling or changing the policy appeared expensive and difficult. Overall, the experience felt misleading, stressful, and lacking transparency.
PAID £513 DEPOSIT AND £231 FOR NEXT MONTH.CANCELLED IN 30 DAYS AND TOTAL REFUND WAS GIVEN £44.92.
ALSO GOT CHARGED £75 FOR THE WEDGE THEY SENT WHICH WAS NOT MENTIONED AT THE TIME OF BUYING THE POLICY.

May 8, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

We're really sorry to hear you were disappointed with your experience. Customer Service is extremely important to us and would appreciate the opportunity to discuss this further and resolve any concerns. Please contact our team directly.

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

I needed my policy updating and Hannah…

I needed my policy updating and Hannah sorted everything out for me within minutes
All sorted very professional and polite
Would definitely recommend
Many thanks for all your help

May 8, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this 5-star review! Providing clear advice and excellent customer service is always our priority.
Hannah will be thrilled to read this!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

10/10 service!!!

10/10 service!!!! Called up to set up insurance and had Becky FLOWERS help getting my policy all setup and long story short we had some issues but she managed to sort every one of them out, she went above and beyond!!! A very valued member of the company and makes the whole process seem smoother!!!

May 5, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for your 5-star review! Becky will be delighted with this feedback!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Excellent service

Hasan Was very helpful and made me feel at ease when going through the insurance with me. Definitely recommend

May 6, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you so much for your Kind words and 5 star review! Hasan will be thrilled to read this!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Shannon was amazing with her customer…

Shannon was amazing with her customer service was very fast and efficient, very helpful she made the experience smooth

May 5, 2026
Unprompted review
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Reply from Quote Detective

Thank you very much for leaving this Wonderful Review. I will pass this feedback on to Shannon who will be thrilled to read this!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Miss Becky Flowers was verry helpefull…

Miss Becky Flowers was verry helpefull trying to get me the best insurances for my vans.
Really appreciate the effort,

Thank you very much

April 28, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this Fabulous Review! I will pass this on to Becky's Manager for praise.

Kind Regards
Charlie-Jaye

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