Quote Detective Reviews 

1,675
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and patient, ensuring a smooth and stress-free process. The customer service is consistently described as excellent, with many appreciating the clear explanations and efficient handling of queries. People found the overall service to be very good, often highlighting quick response times and a straightforward experience when obtaining insurance. However, some customers also noted concerns regarding pricing, with experiences of rates not matching initial expectations or online quotes, and unexpected increases. There were also instances where people reported issues with customer service, including difficulties reaching representatives, slow responses, or charges for policy changes, leading to frustration and stress.

What people talk about most

Staff

People report positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, politeness,... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness,... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the company for offering competitive and... See more

Response time

Customers had positive experiences with response times, particularly when using chat support, which many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he... See more

Company replied

Rated 5 out of 5 stars

Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Quote Detective. The team was very helpful, professional, and made the process of getting taxi insurance simple and stress-free. Everything was explained clearly, documen... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

Written by the company

Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,675)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience and quality customer…

Great Experience and quality customer service today very helpful and friendly From Megan Wall @Quote Detective would highly recommend,thank you for your assistance Miss D lewis

April 2, 2026
Unprompted review
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Reply from Quote Detective

Thank you very much for this Fabulous Review. I will ensure this is Fed back to Megan and her Manager for Praise.

Thank You,
Charlie-Jaye

Rated 5 out of 5 stars

I did my private hire insurance with…

I did my private hire insurance with them everything went very well.Special thanks to Hasan who made the whole process hustle free,explained me everything and gave me the best quotation.

April 1, 2026
Unprompted review
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Reply from Quote Detective

Thank you very much for leaving this fantastic review! We will pass this on to Hasan and his manager for praise!

- Charlotte

Rated 5 out of 5 stars

Carly was very helpful

Carly was very helpful, she understood my situation and got me an acceptable amount of time to sort things out my end.👍

March 30, 2026
Unprompted review
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Reply from Quote Detective

Thank you very much for leaving this wonderful review! Carly will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

Jus renewed a policy jodx33

Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of the new policy. And Dan in finance was super helpful when it came to changing my installment dates. From start to finish these guys and girls were all amazing! Would and will reccomend

March 27, 2026
Unprompted review
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Reply from Quote Detective

Thank you very much for leaving such a fantastic review! We will pass on this praise to the mentioned team members and their managers!

- Charlotte

Rated 5 out of 5 stars

Excellent service spoke to megan…

Excellent service spoke to megan regarding my policy renewal,She helped me with everything that was required.

March 28, 2026
Unprompted review
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Reply from Quote Detective

Thank you very much for leaving this fantastic review! Megan will be delighted to read this!

- Charlotte

Rated 5 out of 5 stars

I don’t as a rule leave reviews but I…

I don’t as a rule leave reviews but I just wanted to say how please I am with this company. I spoke with Hannah on customer department and she was fully understanding of the personal issues I’ve been dealing with that’s affected my finances. She was very reassuring very helpful very kind and very supportive. She went above and more to help me with my insurance and didn’t once make me feel like I was being a burden , more like a friend in need. Definitaly will recommend this company thank you

March 26, 2026
Unprompted review
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Reply from Quote Detective

Good Morning, Thank you so much for leaving such a wonderful review! Hannah will be thrilled to read this! We will pass this on to Hannah and her manager for praise!

- Charlotte

Rated 5 out of 5 stars

Great company for PHV insurance

Great company for PHV insurance. Thank you to Megan Wall and Abdullah Dareer Khan for pleasant and great customer service! 5☆

March 28, 2026
Unprompted review
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Reply from Quote Detective

Thank you very much for leaving this fantastic review! We will pass this on to Megan and Abdullahs manager for praise!

- Charlotte

Rated 1 out of 5 stars

I gave this company one star because…

I gave this company one star because the process has been very frustrating and unnecessarily complicated. I have already provided my current insurance policy and a certificate confirming that I have no claims.

Despite this, they continued to request additional documents that are not realistic to provide, such as a renewal notice from my previous insurer, even though my current policy still has about four months remaining before it expires.

The repeated requests and lack of clear communication make the process difficult and time-consuming. I expected a more professional and organised service from an insurance company.

March 27, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Good Morning, thank you for raising your concerns. We make all of our customers aware prior to the purchase of the policy of any documents that we would require to ensure that the policy is fully validated, we truly apologise for any distress that this has caused. We always try to ensure that the validation journey is smooth for our customers and I would love to have the opportunity to resolve this for you. Please could you email 'contact@quotedetective.com' with your full name, date of birth, first line of address and postcode so I can investigate this with high importance.

Thank you,
Charlotte

Rated 5 out of 5 stars

Carly is a brilliant customer service…

Carly is a brilliant customer service agent. Makes you feel like a family. She will never let you down:)

March 26, 2026
Unprompted review
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Reply from Quote Detective

Thank you for leaving this brilliant review! Carly will be over the moon to read this!

- Charlotte

Rated 5 out of 5 stars

Shannon Davies in the customer service…

Shannon Davies in the customer service care team was extremely helpful; Shannon made an impossible situation seem possible and delivered on the outcome. Very professional and helpful.

March 26, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this brilliant review! We will pass this on to Shannon and her manager for praise!

- Charlotte

Rated 5 out of 5 stars

Carly was excellent

Carly was excellent. She explained things well and answered my queries in a helpful and knowledgeable manner.

Superb customer service.

March 25, 2026
Unprompted review
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Reply from Quote Detective

Thank you very much for leaving this fantastic review! Carly will be thrilled to read this!

- Charlotte

Rated 4 out of 5 stars

Thanks

Thanks, like IT. We note going anywhere yet. Spent timer together pass few years and Hope we will continue and see next years. 😉 Kudema

March 16, 2026
Unprompted review
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Reply from Quote Detective

Thank you for leaving this lovely review!

- Charlotte

Rated 5 out of 5 stars

Highly recommend

Shannon was a great help with an issue regarding my documents. Highly recommend

March 20, 2026
Unprompted review
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Reply from Quote Detective

Thank you very much for leaving this great review! Shannon will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

Faith was brilliant

March 16, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this wonderful review! We will pass this on to Faith and her manager for praise!

- Charlotte

Rated 5 out of 5 stars

Becky was extremely helpful

Becky was extremely helpful and ensure everything was arranged on time and made the whole process very simple and stress free, replying promptly to any questions I had. Great service.

March 19, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this lovely review! Becky will be delighted to read this!

- Charlotte

Rated 1 out of 5 stars

Don’t waste your time it’s a legal scam with these

Don’t waste your time, they’ll refuse to accept your no claims bonus no matter how many different documents you send them oh and let’s not forget add £400 to the first payment because that’s what they’ll do when you try to buy the policy and tell you that it was a system error. They’ll then leave you alone for a week or so but then you’ll start to get bombarded with emails, texts and calls from them telling you that your no claims can’t be accepted and they’re cancelling your policy unless you pay them even more money.

March 5, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Good Morning, thank you for raising your concerns. Customers satisfaction is of upmost importance to us and the concerns that you have raised have been duly noted. I apologise for any distress that this has caused. I can see that an investigation is currently proceeding to determine what has happened with your policy, we will update you with our findings as soon as possible to determine a resolution. If you would like to email 'contact@quotedetective.com' with any concerns/queries we will respond promptly.

- Charlotte

Rated 1 out of 5 stars

AVOID!!!!! Worst company worst customer service. Worst agent MAX

AVOID!!!!!
Worst Company ever.
Specialty their sale representative Max worst agent.
They never sell you what you got online. Ok price can increase £100, 200 but they increased it in thousands and favour you by giving few quids discount and saying its valid fir today only. And nect day you get cheaper quote they never discussed it saying you already got a quote on your profile. Damn hypocrite
They never allow me speak to a manager.
Everytime I call they frwd me to Max who never knows who to deal with potential customers.
So AVOID them at any cost.
Worst Worst Worst

March 18, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Good Morning, thank you for your feedback. I am sorry to hear of your dissatisfaction, I would love to have the opportunity to investigate what has happened with high importance as we would never want any of our customers to feel this way. Please could you email 'contact@quotedetective.com' with your full name, date of birth, first line of address and postcode please.

Thank you,
Charlotte

Rated 5 out of 5 stars

Becky was great

Becky was great, sorted my insurance out that other insurance company’s made hard work of. Very transparent. Thanks

March 18, 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this fantastic review! We will pass this feedback to Becky and her manager for praise!

- Charlotte

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