QVC UK Reviews 372,661

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many appreciate the wide selection of quality products, often highlighting the convenience of browsing various brands and the availability of installment plans. The prompt and often speedy delivery is frequently mentioned as a positive aspect, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of the delivery service, specifically mentioning issues with parcels being left unattended or not delivered as scheduled. A few other people also felt that some products, particularly plants, did not arrive in the best condition, and there were occasional reports of items not being received or delivery costs being too high.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality, value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, with some... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most Trusted shopping shopping Channel . QVC have got it 100% right . Their service is the best . Ordering and returns are made easy . Monthly instalments also given on certain things plus you have op... See more

Company replied

Rated 5 out of 5 stars

I order a lot from QVC, mainly clothes, but recently bought a Curtis stone saucepan. The saucepan is marvelous in every way and I am very happy with it! Clothes are harder to shop for but returns ar... See more

Company replied

Rated 5 out of 5 stars

Everything from order to delivery is easy and super speedy 😊 the driver that delivered our purchase was extremely pleasant and spent time chatting....not too long but as hubby and I are now retired i... See more

Company replied

Rated 5 out of 5 stars

I have used my Hoover mattress vacuum twice on my mattress once over the mattress protector and today on the actual mattress when I changed my protector. I would recommend this as it really does work.... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very fast delivery service.

Very fast delivery service.

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi customer,

Thanks for your review! We're thrilled to hear you were pleased with our fast delivery service.

QVC Customer Care

Rated 5 out of 5 stars

Goods arrived on time and one parcel…

Goods arrived on time and one parcel came early

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi Barbara,

Thanks for your review! We're delighted to hear your goods arrived on time and even earlier than expected. We appreciate your feedback and hope you continue to enjoy shopping with us.

QVC Customer Care

Rated 5 out of 5 stars

I love that you sell different things…

I love that you sell different things and it's so easy to order. I love the app and the fact you can watch what is live on tv too.

April 20, 2026
QVC UK logo

Reply from QVC UK

Hi Christina,

Thanks for your lovely review! We're thrilled to hear you enjoy the variety of products and find our app easy to use. It's great to know you love watching live TV on the app too.

QVC Customer Care

Rated 5 out of 5 stars

Can't fault QVC

Can't fault QVC. Excellent service.

April 14, 2026
QVC UK logo

Reply from QVC UK

Hi Betty,

Thanks for your kind words! We're thrilled to hear you had an excellent experience with us.

QVC Customer Care

Rated 5 out of 5 stars

Easy to order on app delivery by evri…

Easy to order on app delivery by evri very good material on dress not as good for kim &co but kept the dress for hols

April 14, 2026
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Reply from QVC UK

Hi Janette,

Thanks for your review! We're glad to hear you found the app easy to use and that the delivery by Evri was efficient. Sorry to hear the material wasn't up to the usual Kim & Co standard, but we hope you enjoy wearing the dress on your holiday!

QVC Customer Care

Rated 5 out of 5 stars

QVC … great service

I have been shopping with QVC for many years never had a bad experience once. Very courteous and helpful if you need to ring.

April 14, 2026
QVC UK logo

Reply from QVC UK

Hi Heather,

Thank you for your wonderful review! We're thrilled to hear you've had such positive experiences with us over the years. Your kind words mean a lot to our team.

QVC Customer Care

Rated 2 out of 5 stars
QVC UK logo

Reply from QVC UK

Hi Cyrus,

I'm sorry to hear you didn't receive your order. If you haven't been in touch already, please send your order details to customer_careuk@qvc.com so we can assist further.

QVC Customer Care

Rated 5 out of 5 stars

No problem with orders an helpfull when…

No problem with orders an helpfull when I need help

April 13, 2026
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Reply from QVC UK

Hi VIVi,

Thanks for your kind words! We're delighted to hear that you've had a great experience with your orders and found our team helpful when needed. We appreciate your support!

QVC Customer Care

Rated 5 out of 5 stars

Quick delivery especially as I live on…

Quick delivery especially as I live on islands off the Scottish main land. Very reasonable price.

April 21, 2026
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Reply from QVC UK

Hi Susan,

Thanks for your lovely review! We're delighted to hear that your delivery was quick despite being on the islands off the Scottish mainland. It's great to know you found our prices reasonable too.

QVC Customer Care

Rated 5 out of 5 stars

Had 2 parcels delivered

Had 2 parcels delivered. Both were very well packaged and delivery was in time scale.

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi Margaret,

Thanks for sharing your positive experience! We're delighted to hear your parcels were well packaged and delivered on time.

QVC Customer Care

Rated 5 out of 5 stars

Staff have a very pleasant manner,have…

Staff have a very pleasant manner,have been with QVC for so many years so which says a lot xx

April 14, 2026
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Reply from QVC UK

Hi G A FOLEY,

Thank you for your kind words and for being a loyal customer for so many years. We're delighted to hear that our staff have made your experience pleasant.

QVC Customer Care

Rated 5 out of 5 stars

Lov My New Apple Shaped Treadstone Trellis

Arrived very quickly & received in perfect condition. Lov my new Treadstone trellis shaped like an apple, very study, easy to put together & looks spectacular!

April 21, 2026
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Reply from QVC UK

Hi Customer,

Thanks for your lovely review! We're thrilled to hear your Treadstone trellis arrived quickly and in perfect condition. It sounds like a fantastic addition to your garden. Enjoy!

QVC Customer Care

Rated 5 out of 5 stars

Helpful staff, poor product information

The QVC team member was very helpful and arranged a replacement pair of trainers very quickly, unfortunately the replacement pair was also missing the second set if laces which leads me to believe the information supplied on line and by the Vionic presenter was inaccurate. This is poor given that QVC is an online retailer and customers are reliant on the information provided.

April 20, 2026
QVC UK logo

Reply from QVC UK

Hi Karen,

Thanks for your feedback. We're glad to hear our team was helpful in arranging a replacement pair of trainers quickly. We're sorry to hear the replacement pair was also missing the second set of laces. We'll pass this feedback onto our products team to ensure the information provided online and by the Vionic presenter is accurate.

QVC Customer Care

Rated 5 out of 5 stars

Delivered quickly from ordering and…

Delivered quickly from ordering and refunded quickly on retured items

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi SARAH ROBERTSON,

Thanks for your review! We're delighted to hear you had a great experience with our delivery and refund process.

QVC Customer Care

Rated 5 out of 5 stars

Denim &co

I absolutely love Denim &co clothes. The quality is fantastic, always a staple in my wardrobe.

April 13, 2026
QVC UK logo

Reply from QVC UK

Hi Susan,

Thank you for your lovely review! We're thrilled to hear that you love Denim & Co. clothes and find the quality fantastic. It's great to know they're a staple in your wardrobe.

QVC Customer Care

Rated 5 out of 5 stars

Really good company great customer…

Really good company great customer support good delivery

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi Jacqueline Anne Thorley,

Thank you for your wonderful review! We're delighted to hear that you had a great experience with our customer support and delivery. We appreciate your kind words and look forward to serving you again.

QVC Customer Care

Rated 2 out of 5 stars

Once again

Once again. Ridiculous postage price. Do not feel QVC care as much about products or customers as they once did. Sizing. Product control. Lost count of getting products home and sizes wrong by inches. Recent marla Wynne trousers after 2 washes literally fell apart. No comment from qvc and yes I contacted you.

April 20, 2026
QVC UK logo

Reply from QVC UK

Hi Tracey,

I'm sorry to hear about your experience with the postage price and the issues with sizing and product quality.

QVC Customer Care

Rated 5 out of 5 stars

I have always had a good experience…

I have always had a good experience with QVC, parcels have come quick, so never really had a problem, staff you speak to are always nice and helpful.

April 14, 2026
QVC UK logo

Reply from QVC UK

Hi Jennifer,

Thank you for your lovely review! We're thrilled to hear you've had great experiences with our speedy deliveries and helpful staff. Your kind words mean a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

It was super easy

It was super easy. Placed my order, was told every step of the way where my order was. And when evri had my order then evri then told me exactly where my order was and when it was delivered absolutely perfect
5 stars all around

April 20, 2026
QVC UK logo

Reply from QVC UK

Hi Customer,

Thanks for sharing your experience! We're thrilled to hear that your order process was smooth and that Evri kept you informed every step of the way. We aim to provide a seamless shopping experience, and it's great to know we hit the mark.

QVC Customer Care

Rated 5 out of 5 stars

Products great

Products great, delivery quick

April 13, 2026
QVC UK logo

Reply from QVC UK

Hi Karen,

Thanks for your lovely review! We're thrilled to hear you enjoyed the products and found the delivery quick.

QVC Customer Care

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