Rabbit Hutches Reviews 

Hello my rabbits absolutely love their new home! Very well built and simple instructions thankyou 👍 x

Great run and hutch. The majority of it was built on arrival but the rest was simple to erect. Made good use of the rain cover this week because of the awful British weather. Would definitely recommend.

Fantastic communication, speedy delivery, well packaged and good quality excellent made run.

I've had several runs for my guinea pigs and this is by far the best, most affordable and well made product.
My piggies love it!

We ordered the tortoise enclosure, and from the moment of order to delivery the rabbit hutch company were brilliant. Very informative and I knew if I needed help they would be there.
Fab company, great enclosure Thankyou
Delivery was very fast and efficient too!

This is the second run I have ordered from 'Rabbit Hutches'. Brilliant quality, sturdy and I trust their products to keep my guinea pigs safe whilst they're having some time outside in the garden. I always give my runs a coating of Cuprinol paint to make sure they are protected and last.

Great product, fast delivery with excellent communication throughout my purchase.

Very helpful co.. Good quality, felt they cared.

Excellent quality products, would buy from this company again. Quick response to emails too.

Prompt delivery with e-mailed correspondence keeping me updated on the status of my order. Excellent product which is strongly made. Highly recommend and would certainly buy from them again.

Fast delivery, good communications, easy assembly and excellent value for money.

I bought a cover for the Balmoral hutch and really wish I hadn’t. It comes in two parts that wrap tightly round the frame and are connected by Velcro. There’s no window at one end and the two beneath the sleeping area aren’t clear plastic making it very dark in that part of the hutch. Not a deal breaker though. The weak point of this cover is the zips. One broke within weeks of first using it and this section of the cover was kindly replaced by the supplier. Unfortunately, within weeks, the teeth on the replacement also broke in exactly the same place (tight-hand side of the main run section door). Easy to blame the resident rabbits but on both occasions it happened while I was using the zips, which, until the teeth dislodged, were absolutely fine. It now flaps loosely in the wind and lets rain in where it doesn’t close.

Quick delivery of good quality double hutch and outdoor pen with little house. Helpful additional assembling instructions sent via email. Lots of helpful tips on upkeep and maintenance with links. Brilliant.

*Edit to reply
The delivery driver should not be looking at the first line of the address, they should indeed be checking the postcode. Maybe a different delivery company is needed?

We purchased the large folding run and little house. Purchase was easy and we were kept informed of delivery.
However it was delivered to the wrong place and only through luck were we able to retrieve it. I contacted the company but they weren’t really bothered despite the hefty postal charges too.
On building we were missing six screws for the run latch, plus some holes were not pre drilled. On contacting them again they did send the screws out straight away but it meant we couldn’t use the run for a few days, despite paying for express delivery (to the wrong address)

I run a company myself and I realise these things happen, but it’s often the way you respond to them that would be the difference of someone ordering again. I would have appreciated a bit more compassion over the delivery and maybe an offer of a postal refund.
Shame, the run is quite good, the little house is adorable but I probably wouldn’t buy again

It works brilliantly, the company was in contact every step of the way with instructions, reassurances, tips and advice. The product itself is fantastic and I've not had a single problem mentioned in the lower star reviews. I have a very happy rabbit in his big collapsible run and rain cover. 10/10

I placed an order on Saturday received my large run, hut and 2 run covers on Tuesday lunch time. No problems with order or delivery- email/text sent to me stating dispatch and tracking available on delivery company website.

5 ⭐️ review from me

We brought the Windsor hutch with the aim of adopting Guinea pigs. The buying and delivery was great.

However after purchase multiple reputable rescue centres told us the hutch doesn’t meet basic welfare requirements and we therefore cannot adopt.

I contacted the seller to explain the situation and they agreed a return. However they stated they would deduct charge double the original cost of delivery to cover their costs, and stated I was being pedantic. In my view they have been defensive, unprofessional and rude from the outset.

As I also need to cover the cost or return I am looking at loosing £60 in delivery costs.

I wrongly assumed a high quality seller who specialises in small animals would ensure all hutches meet basic welfare needs. I was shocked and upset to discover this wasn’t the case and thought perhaps the seller wasn’t aware. However the fact they consider the RSPCA welfare standards I relayed as pedantic shows a poor attitude towards animal welfare.

If you are considering purchasing this hutch please refer to RSPCA guide or contact your local rescue agency before purchasing. This seller does offer a hutch to RSPCA standard, which I wasn’t aware of at the time, if the customer service had been better I’d recommend buying.

I don’t understand a number of negative reviews here. Our hutch was delivered on time, and the quality of the build is fantastic. The cover is also made of really thick material but did have a slight problem with one of the ringlets. So, I contacted customer service and they responded within 1 working day, well, 3 working hours to be precise, apologised and agreed to send a replacement FOC. This is our 3rd hutch, each from different suppliers and this quality is up there with the best.

I purchased a hutch of this website and in March, it is now December and the hutch is in terrible condition with water damage round the whole of the bottom. I decided to contact them and let them now how it was getting water damage and becoming inhabitable for my bunnies and got the worst customer service ever. Instead of an apology of some sort I got a passive aggressive man telling me how it was my fault due to the way it is positioned (It is in a side return) and due to the way I had put a carpet in the hutch on top of hard plastic. He continued to say how rabbits do not need soft flooring (they do) and that I should take it out. He also recommended the covering for the hutch which I had been trying to purchase but is out of stock from October till February.
All in all a terrible company with worse customer service.

*UPDATE*
THIS COMPANY COVER THERE OWN BACK BY WRITING THAT PARCELS WILL BE LEFT IN A SAFE LOCATION IF YOU ARE NOT HOME. this is written very insignificantly in a long winded dispatch email. I recieved NO text message to follow this up. It also mentioned nothing in the tracking email about leaving the item in my garden! This should only ever be done if it is a prior arrangement! I also only expected a full refund after MARK was very rude in replying implying I was lying as it would be hard to steel large parcels. I actually said I would of been happy for a new hutch to be sent out or for them to atleast do some further investigation. I really do think this was some kind of scam

AVOID THIS COMPANY LIKE THE PLAGUE. My delivery was stolen from my garden because they think it’s acceptable to leave a £350 delivery outside for hours without my permission and are now refusing to refund me for it. I now have to report this crime and claim back the money through my bank and more importantly I am without a rabbit hutch that I desperately need! The communication from MIKE has been rude and unhelpful. I suffer with anxiety and this whole situation has really triggered me. Im actually beginning to think this is a scam they pull.. as any other company would refund and acknowledge their responsibility. So unless you wont to lose money order from else where.