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Rated 1 out of 5 stars

I've spent four weeks waiting for this company to clarify why they want to scalp me for $15 to ship 12 tiny nuts that can be sent for $2 in a first class envelope, along with $30 (!!) for the nuts. Ev... See more

Company replied

Rated 1 out of 5 stars

Countless errors were made by Rackmount customer service that end up costing myself and the company I work for money. Due to these errors, our data center rebuild was delayed and deadlines were not m... See more

Company replied

Rated 2 out of 5 stars

Their shipper was horrible. Product was delivered as specified by Rackmount earlier than estimated, but the product sat in a transfer facility for a week + because the shipper was incompetent. We had... See more

Company replied

Rated 5 out of 5 stars

Excellent customer support. We have a couple of Ucoustic cabinets that we've always been pleased with the reduction of noise in our office environment. After six years we started hearing a noise fro... See more

Company replied

Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service

Information provided by various external sources

For more than 12 years Rackmount Solutions has provided Server Racks, Server Cabinets, Wall Mounts, Cooling Solutions, Outdoor Enclosures, Batteries, Integrated AC and DC Power System Solutions, Rack Accessories and Power, along with installation and maintenance services for the Datacom and Telecom industries. As an ISO certified and Inc. 5000 company, we have a well-established track record of customer service and product performance. We’re experts at delivering custom solutions designed to fit your exact needs, both on time and on budget. From a unique single custom cabinet to an entire custom data center, Rackmount Solutions has you covered. Call today for a free quote 1-800-352-6631.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

108 reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a good experience

Rackmount is a great supplier and our rep. always goes above and beyond!

April 13, 2015
Unprompted review
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Reply from Rackmount Solutions

Our motto is "Focused on U" because we want to make sure anyone who contacts us is treated with the most possible attention.

Rated 5 out of 5 stars

Awesome service

I was recommended to this place by a friend. Sales rep was very knowledgeable and helpful in every way. she helped to answer all questions and concerns I had, I am very happy with my purchase.

April 13, 2015
Unprompted review
Rackmount Solutions logo

Reply from Rackmount Solutions

We're thrilled to know you were recommended to us and we exceeded expectations. We hope your experience was so good you will also recommend us to friends as well.

Rated 4 out of 5 stars

Great product and service.

The product is robust and well designed. The ordering process was smooth and very helpful

April 13, 2015
Unprompted review
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Reply from Rackmount Solutions

Quality design with quality service, that's what we hope every customer walks away thinking.

Rated 5 out of 5 stars

Good basic wiring organizer

Good basic wiring organizer.

I did find it doesn't mount quite the way that I wanted, but there enough holes I think I can use an "L" bracket or something to mount they way we need. Our rack is in a weird location right next to a wall, so I have to leave room so we can squeeze past - not a normal attachment. This is pretty unusual though. The left side will mount perfectly!

Service was fast and the organizers were packaged very well.

Thank you,

== John ==

April 13, 2015
Unprompted review
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Reply from Rackmount Solutions

John if you need any help with another option that would work better for you let us know.

Rated 5 out of 5 stars

Great price and very fast delivery!

Ordering and payment was quick and easy. Order was prompt and was delivered as promised. Item was well packaged and was delivered in perfect condition.

April 13, 2015
Unprompted review
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Reply from Rackmount Solutions

Thanks Dennis! Glad everything worked and shipped as expected.

Rated 5 out of 5 stars

Fast Ship!

We were treated very well by Rackmount. They were able to deliver the cabinet in a couple weeks. Much better than their competition!

April 13, 2015
Unprompted review
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Reply from Rackmount Solutions

Much better than the competition! Now those are kind words. Thanks for the review AJ!

Rated 5 out of 5 stars

Great service, easy to use website, and a excellent experience.

I was in the process of looking for a wall mount rack for a new office install project at a branch office and was having a hard time locating a rack that would work in the space we have.

I cam across Rackmount Solutions via a Google search and was able to find exactly what I needed. It was easy to find the open wall mount rack as the internal and external dimensions were listed right on the product page and I didn't need to go looking for a engineering drawing or call to speak to someone.

This simplified the buying process and was able to complete it quick and easy. Shipping was fast and reasonable.

Next time I need another rack this will be my first and only stop.

April 13, 2015
Unprompted review
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Reply from Rackmount Solutions

Love that you found us ranking on Google, that all the information you needed was directly in front of you making it quick and easy, and that the shipping was on time. We're certainly looking forward to helping you with racks, power, and accessories in the future.

Rated 5 out of 5 stars

BEST

I have used this site before and will use it in the future for all my rack needs.

April 13, 2015
Unprompted review
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Reply from Rackmount Solutions

Thanks Tom! Keep coming back!

Rated 5 out of 5 stars

Great!

We got everything we needed.

April 13, 2015
Unprompted review
Rackmount Solutions logo

Reply from Rackmount Solutions

When you need more come right back! Thanks for the review.

Rated 5 out of 5 stars

Well designed, rock solid construction and great service.

Just deployed my first rack purchased from Rackmount and couldn't be more happy. The product was exactly as described. Was well designed with great options for adjusting it to our specific needs. The construction was outstanding and using nice thick metal without making the unit inordinately heavy. It was a 6U wall mount unit with a locking glass door and panels and it mounted in a few min and is very stable and looks good too.

The unit shipped when they said it would and was packaged well and arrived in perfect condition.

Great card on the inside from the individual who built it here in America. The pride in their work was evident both in the message and in the product. You might find cheaper options on the internet but I don't think you'll find better value.

April 10, 2015
Unprompted review
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Reply from Rackmount Solutions

Thanks for review Joseph! We can't stress the importance of quality. Glad you were happy with the entire process.

Rated 5 out of 5 stars

Fast and Easy ordering of the exact parts I need

Easy to follow online ordering-fast phone support with any questions I had and knowledgeable people about their products made it a great one stop shopping trip for my rack needs

April 7, 2015
Unprompted review
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Reply from Rackmount Solutions

Thanks Matt! We love being a one stop shop! We're always looking to add more products that professionals like yourself need each day. If you don't see something you need, let us know so we can start working towards filling that gap!

Rated 5 out of 5 stars

Excellent selection and service!

Rackmount Solutions has an excellent selection of networking hardware. They have an incredible variety of just about anything you could need to equip your IT Closets/Server Rooms. Their pricing is very reasonable, and customer service is top-notch. I will definitely be sending them all my business for networking hardware in the future!

April 7, 2015
Unprompted review
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Reply from Rackmount Solutions

Brodie! Appreciate the review. We certainly want to provide a wide selection at a reasonable rate with excellent service. Glad to hear you will be coming back!

Rated 5 out of 5 stars

Great Customer Service and Product Selection

Rackmount solutions delivers quality products at reasonable prices quickly, every time. Highly recommended.

March 30, 2015
Unprompted review
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Reply from Rackmount Solutions

Thanks for the recommendation Scott. We appreciate the kind words.

Rated 4 out of 5 stars

Great experience

Everything came on time and exactly as ordered.

March 23, 2015
Unprompted review
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Reply from Rackmount Solutions

Greatly appreciated Randy. Glad everything went so smoothly for you.

Rated 5 out of 5 stars

great company with reliable products

Customer service has always been great and the products are very reliable. Intend to continue using them as a suppplier.

March 19, 2015
Unprompted review
Rackmount Solutions logo

Reply from Rackmount Solutions

Thanks Wesley! We certainly take a great deal of pride in our customer service.

Rated 5 out of 5 stars

Great Customer Service

It was a pleasure working with Rackmount Solutions... They understood my needs & gave me several options. I will definitely use them in the future!

March 16, 2015
Unprompted review
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Reply from Rackmount Solutions

We look forward to helping you in the near future Bob!

Rated 5 out of 5 stars

Customer Support

Excellent customer support. We have a couple of Ucoustic cabinets that we've always been pleased with the reduction of noise in our office environment. After six years we started hearing a noise from one of the fans in the cabinet that pull air through. The bearings were dirty and worn. Called support and they were able to readily provide a quote for a new fan. They also have information on how to change the fan!!! Excellent company to deal with.

March 16, 2015
Unprompted review
Rackmount Solutions logo

Reply from Rackmount Solutions

Appreciate it James! Glad we were able to quickly get you a new fan and avoid any unwanted noise.

Rated 5 out of 5 stars

Top of the line products and Service

Rackmount Solutions provided an exceptional product, and service that superseded my best experiences of online purchasing. Freight charges were promptly delivered, and product tracking was immediately available. A product specialist was assigned to my order the next day, and provided support and information through the entire transaction. Needless to say I will be doing business with this company again!

February 25, 2015
Unprompted review
Rackmount Solutions logo

Reply from Rackmount Solutions

Thanks Jared! This is the kind of satisfaction we hope to provide each and every time. We appreciate you taking the time to write the review and look forward to working again with you as well!

Rated 5 out of 5 stars

Responsive, good selection, good value

Rackmount Solutions has most of the rack-related equipment that I need, high quality, at good prices. Their staff know their products, are extremely friendly and helpful. Shipping is fast and prices are reasonable.

I am a happy repeat shopper, and will remain one.

February 16, 2015
Unprompted review
Rackmount Solutions logo

Reply from Rackmount Solutions

Paul, we could not be more appreciative of the kind review. We look forward to keeping you a happy repeat customer!

Rated 5 out of 5 stars

Rackmount Solutions CSR's are the best

My CSR responds very rapidly to my request and keeps me informed on my orders.

February 3, 2015
Unprompted review
Rackmount Solutions logo

Reply from Rackmount Solutions

Thanks! We view our customer service reps as the backbone of the company. It's nice having a team that's extremely knowledgeable, helpful, and friendly at the office!

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