radiushousing.org Reviews 12

This company must be the worst housing association in the world. Instead of improving the situation with homelessness, they perpetuate it. After a long battle through the courts, it is clear that the courts have been paid off. Having been removed to Scotland in May 2022, this journalist remains homeless. The last discussion with Police Scotland was inconclusive.

Houses drug dealers and drug addicts. If your in need and need a house and your a genuine person who contributes to society don't bother ever looking about getting a house with radius housing. Start doing drugs and drinking and take part in anti social behavior, get your kids taken off your by social services and they will be around to hand you the key to whatever amount of bedrooms you desire.

First logged a repair on September 12th on Radius Housing regarding heating element of economy 7 immersion heater having blown out. Waited for weeks on end with no call out by CTS, I have an intercom no one buzzed it, I've received no missed call out card. October 6th I got on the phone again to Radius to be informed my repair request first submitted on September 12th will now be logged as an emergency repair and that a contractor from CTS will be out within 24hrs. Waited in all day from 8am right through to 7pm on October 7th, no one called out. I got on the phone to CTS out of hours emergency repairs at this point and was informed that someone will be out that evening. Waited a further 2 and a half hours from this point up until almost 9:45pm with no sign of anyone calling out. Ended up calling the CTS out of hours to cancel the call out "not the job" due to how late it was getting and that I will follow it up again with Radius repairs the following morning. Phoned Radius repairs the following morning at 9am on October 8th. Got informed that someone will be calling out today but still no one had call out. I then phone up again the CTS emergency repair number shortly after 4pm on this day of October 8th, only to be informed that from my call the previous evening in requesting at around 9:45pm on October 7th to cancel the call out due to how late in the night it was, that the fella at CTS had actually went an cancelled the entire repair request instead of the actual (call out as I had requested.) Unreal to say the least, I've never came across a company having a contract with housing associations as well as with the Housing executive being that incompetent. Leaving me back to square one in having first submitted the repair on September 12th in sitting here for practically a full month now with no proper hot water in my property. Fuming is an understatement! Currently left in limbo as to what is going with the repair request.

Would give it no star. The residents are rude the toilet 🚽 keeps breaking. The staff are slow only two good ones would rather go homeless than live here to be honest

Issues have been reported multiple times, but repairs are either ignored or done poorly.

Terrible useless place. Have no interest in carrying out repairs. No heating for last two winters no immersion heater for last five years and houses are damp. Ignorant staff who believe they are above their tenants. Hire cowboys as contractors who couldn't hammer a nail in straight. Avoid cos you won't be able to get out of there horrible houses and you'd be better of on the street.

Total 110%, workmanship, so professionals, excellent work from staff on the phone to getting, the contracts out, no delays an only issues no-one at fault, getting what needed fixed, top housing association, can't fault anything, even get some parts, fair play quick to sort everything out, great job guys from Radius Housing association, 100% perfect, in ever sector of the housing association

I have been waiting from April 12th to have shower repaired in shower room.
Some one came out and said the shower needed replaced, they said they would be back .
They never came back, phoned Radius, they said someone would contact me,got a text giving a target date of April the 30th.
April 30th arrived and no show from Radius contractors CTS.
Phoned to see what happened, got another text for target date 31st May.
31st came and went , still no sign of CTS, phoned again,another target date for 30th June, still no show.
Just more texts and more 'target dates' phone up and you just get fobbed off.
Now 28th of August and shower still not repaired.
Something needs to be done about Radius and CTS.