Lovely staff, the shop is always welcoming. So sad you are closing as I have many items and always have a treat when I go somewhere with one of your shops.
Company replied
Location
Switch locationRadley, Unit 16, McArthur Glen Outlet Village, Kimberly Way, Ashford, TN24 0SD Ashford, GB
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See what reviewers are saying
Bought Radley products for Years & have numerous handbags. Never a problem but latest purchase had a fault with stitching attaching one handle . It came unstitched so took back to Ashford Outlet where... See more
Company replied
communication excellent. Goods packaged really well, delivered it very quickly. Good quality items as everyone are aware. they are true to description, colour or dimensions. Have bought few items to... See more
Company replied
No problem with the shopping experience or the lovely customer service representative at all! Just a big issue with their delivery agents DPD. To follow the tracking and to see that they couldn't find... See more
Company replied
Company details
Written by the company
For the finest designer leather bags in Kent, head to Ashford Designer Outlet to explore our collection of beautiful Radley handbags. In Ashford, our store proudly stands alongside many other premium designer brands, making it the perfect spot for any stylish woman to treat themselves. Whether you’re looking for a clutch bag for a special occasion or a functional everyday backpack, you can find a bag to fall in love with at our Radley Ashford store. Lovingly-crafted from the finest quality materials, our handbags and accessories have been designed to give women the ultimate choice in timeless and stylish pieces that are sure to become wardrobe staples. Head to our Radley Ashford store to discover our collection of iconic and timeless designer leather handbags to add the perfect finishing touch to any outfit.
Our promise
Written by the company
- We are commited to our customers and our teams
- We’re passionate about great customer service, and creating a warm, welcoming atmosphere for colleagues and customers alike. As part of our Retail Excellence program, we ensure our store teams have in place the tools they need to do the best job possible. As well as a culture of learning, development, collaboration and recognition. Creating a great place to shop, and to work.
Price Match Promise
Price matching is available for John Lewis and House and Fraser.
We aim to provide the best value and service to our customers. So, if you find a product at a better price than on Radley.co.uk we have a price match offer in place to help you get the best offer from us. (subject to stock availability)
For more details, please visit https://www.radley.co.uk/help/price-match-promise
For more details, please visit https://www.radley.co.uk/help/price-match-promise
Contact info
Radley, Unit 16, McArthur Glen Outlet Village, Kimberly Way, Ashford, TN24 0SD, Ashford, United Kingdom
- 0123 364 0814
Shop our New Collection.
4.7
Excellent
301 reviews
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Very good service especially from…
Very good service especially from Sandra in customer care. Much appreciated.
June 5, 2026
Reply from Radley London - Ashford
We are so pleased to hear you received such good service from our team. Thank you for your kind words; we truly appreciate your feedback 💕
I am very happy with my new Radley bag
June 23, 2026
Reply from Radley London - Ashford
We are so happy to hear that you are pleased with your new bag!
💕
Thank you for sharing your positive feedback.
Lovely staff
Lovely staff, the shop is always welcoming. So sad you are closing as I have many items and always have a treat when I go somewhere with one of your shops.
June 22, 2026
Reply from Radley London - Ashford
We are truly grateful for your kind words about our staff and welcoming atmosphere.
We appreciate your loyalty through out all these years 💕
It’s perfect size
Handy for purse, glasses, phone, passport,
Portable battery power and and a lipstick, what else do you need
June 19, 2026
Reply from Radley London - Ashford
We're so glad to hear our product is perfectly handy for all your essentials! Thank you for your wonderful feedback.
Reply from Radley London - Ashford
We're glad you found it quick and straightforward.
We appreciate your feedback.❤️
Excellent product from an excellent…
Excellent product from an excellent manufacturer. Love the quality of all the products.
June 15, 2026
Reply from Radley London - Ashford
We are so pleased you love the quality of our products!
Thank you for your wonderful feedback.💕
Reply from Radley London - Ashford
We appreciate your kind words! We're so glad you had a great experience 🩷
Radley bag order…
Easy website to use,clear descriptions & pictures & straighter ordering. Up to date email information re delivery ;package arrived when indicated , beautifully wrapped & lovely bag. Thoroughly pleased
May 22, 2026
Reply from Radley London - Ashford
We are very happy for your feedback.
We hope to see you back soon.😊
Enjoy the bag
The bag is very nice, soft leather, not too heavy. The bag is just the right size on the shoulder. Zipper is metal, so I am afraid it will not last. Otherwise, very happy.
May 19, 2026
Reply from Radley London - Ashford
We're so glad you love the bag's feel and fit! We appreciate your feedback regarding the zipper and will certainly consider it 🐾
Reply from Radley London - Ashford
We are so pleased you are happy with your new purchase 😊
Always excellent quality with a very…
Always excellent quality with a very quick delivery service. Radley never disappoints.
January 8, 2026
Reply from Radley London - Ashford
Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕
I have spent months looking for the…
I have spent months looking for the perfect bag and finally found it at Radley. And the free returns meant I could order and return if I didn't like it.
January 30, 2026
Unprompted review
Reply from Radley London - Ashford
Thank you for your feedback, we are so happy to hear you love your new Radley. Enjoy 😊
Radley London - Outstanding
From ease of purchase to a superbly packaged bag of delightful design and quality Radley London have been outstanding.
January 7, 2026
Reply from Radley London - Ashford
We're happy to hear that you are delighted with the service and your order😊
Thank you for your positive feedback; it means a lot to us.
Reply from Radley London - Ashford
This is so lovely to hear you were able to add another bag to your Radley collection.
Thank you for sharing your experience with us 🩷
Parcel arrived when expected!!
Parcel arrived when expected!!Handbag beautifully packaged Bag was better than expectations, fabulous leather and finished beautifully
December 29, 2025
Reply from Radley London - Ashford
Thank you so much for taking the time to leave us a review, we really appreciate it.
We are so pleased to hear you’re happy with your new bag, enjoy! 🥳
Great quality and customer service
The handbag I ordered was exactly as described and arrived when expected.
The leather is soft and buttery.
I have purchased a number of Radley handbags and have always been delighted with the experience.
March 9, 2025
Reply from Radley London - Ashford
Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕
Beautiful bag and great quality.
Great quality and well documented on website with all the important details.
Quality leather and manufacture.
Carefully packed and order processed quickly.
December 22, 2025
Lovely handbag
Lovely handbag, leather quality okay. However disappointingly small space inside the bag.
December 3, 2025
Reply from Radley London - Ashford
Thank you for your feedback, we will have your comments taken on board with regards to the space in the bag.
We are however glad you like your new bag 👜 🩷
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