Radley London - Street Reviews 11

TrustScore 4 out of 5

4.2

Radley, Unit 16/17, Clarks Village, Farm Road, Somerset, BA16 0BB Somerset, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The doggy orange backpack went all around Australia with me and was very useful. Great capacity in the bag and light on my back. Unfortunately the matching umbrella turned inside out on the first us... See more

Company replied

Rated 5 out of 5 stars

Quality of the he bags, good delivery & free returns So no risk

Company replied

Rated 5 out of 5 stars

Street is my local Radley and I love shopping there. All the staff are so helpful and go above and beyond to help me. I have become friends with all of them and pop in even if I'm not shopping for a b... See more

Company replied

Rated 4 out of 5 stars

Delivered on time and well packaged Only the popper that secures the front flap is a bit stiff in use

Company replied


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Leather Goods Store
  5. Leather Goods Wholesaler

Written by the company

Born in the heart of London, with its roots firmly in Camden Market, the Radley brand is an iconic British staple. With a history of creating classic handbags, leather purses and accessories, purchasing a Radley piece is more than just an addition to your wardrobe - it’s an investment for life. If you’re looking to find quality designer leather bags in Somerset, there’s only one place to shop and that’s the Radley Street Store at the Clarks Village Shopping Outlet. Finely crafted and designed to be a timeless addition to your wardrobe, the Radley store is the only place to shop for designer leather bags in Somerset. The perfect place to find gifts for loved ones or luxury presents to yourself, Radley is the perfect place to shop for handbags in Somerset today.

Our promise

Written by the company

We are commited to our customers and our teams
We’re passionate about great customer service, and creating a warm, welcoming atmosphere for colleagues and customers alike. As part of our Retail Excellence program, we ensure our store teams have in place the tools they need to do the best job possible. As well as a culture of learning, development, collaboration and recognition. Creating a great place to shop, and to work.

Price Match Promise

Price matching is available for John Lewis and House and Fraser.

We aim to provide the best value and service to our customers. So, if you find a product at a better price than on Radley.co.uk we have a price match offer in place to help you get the best offer from us. (subject to stock availability)

For more details, please visit https://www.radley.co.uk/help/price-match-promise

Contact info

  • Radley, Unit 16/17, Clarks Village, Farm Road, Somerset, BA16 0BB, Somerset, United Kingdom

  • 01458 447515
Promotion box for Radley London - Street

Shop our New Collection.

The latest arrivals from our London Design Studio.

4.2

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

British company with stylish quality products

Quality of the he bags, good delivery & free returns
So no risk

September 23, 2025
Radley London - Street logo

Reply from Radley London - Street

Thank you for taking the time to leave us a review, it is much appreciated.
We’re over the moon that you love your new Radley purchase. 😊

Rated 4 out of 5 stars

Delivered on time and well packaged

Delivered on time and well packaged
Only the popper that secures the front flap is a bit stiff in use

July 15, 2025
Radley London - Street logo

Reply from Radley London - Street

Thank you for taking the time and leaving us your feedback.

We are glad to hear your order arrived with you safely. If the popper is damaged we can of course have a look into this here. If you would like a replacement we can of course look into this for you. If you can email us over some images to: customercare@radley.co.uk and we can look into this for you.

Apologies for any disappointment caused.

Rated 5 out of 5 stars

Store assistant called mickey was…

Store assistant called mickey was absolutely brilliant as usual +++++++

March 8, 2025
Unprompted review
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Reply from Radley London - Street

We're so glad to hear you had a positive experience with our team member, Mikey 😀 We appreciate you taking the time to share your positive shopping experience at our Street, outlet store.

Rated 5 out of 5 stars

Superb service and staff in Clarks…

Superb service and staff in Clarks village outlet. Well done. We will be back soon

November 7, 2024
Unprompted review
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Reply from Radley London - Street

Thank you for sharing your shopping experience with us! We are so glad you had a positive shopping experience at our Clarks Village outlet 🥰 We look forward to welcoming you back.

Rated 5 out of 5 stars

Amazing customer service!!

Street is my local Radley and I love shopping there. All the staff are so helpful and go above and beyond to help me. I have become friends with all of them and pop in even if I'm not shopping for a bag. I think the manager is called Tina and I give credit where credit is due!!

June 4, 2024
Unprompted review
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Reply from Radley London - Street

Thank you for taking the time to review us! We will pass this on to our Street store and Tina who will be so happy to read this. We are so happy to hear they have become your friends, you are always more than welcome to visit us 😊

Rated 4 out of 5 stars

The doggy orange backpack is a good buy

The doggy orange backpack went all around Australia with me and was very useful. Great capacity in the bag and light on my back.
Unfortunately the matching umbrella turned inside out on the first use and clearly is not very robust.

December 7, 2023
Radley London - Street logo

Reply from Radley London - Street

Thank you for taking the time to leave us a review 😊

Rated 5 out of 5 stars

Great selection and brilliant value for…

Great selection and brilliant value for money. Much better to shop direct as you can see the product. Street is always well stocked and best prices.
Friendly staff

October 6, 2023
Radley London - Street logo

Reply from Radley London - Street

Our Street store will be so pleased to read this. Thank you 😍

Rated 5 out of 5 stars

As always

As always, stunning quality, great designs and helpful, knowledgeable staff. Keep up, the good work.

October 23, 2023
Radley London - Street logo

Reply from Radley London - Street

This is lovely to read, thank you. Street store will be pleased 😊

Rated 5 out of 5 stars

Great variety in store

Great variety in store, found exactly what I wanted and at a great price too. Bought a couple of Christmas presents too, a very successful shop!
Staff are lovely and helpful.

September 30, 2023
Radley London - Street logo

Reply from Radley London - Street

Thank you so much for leaving such a lovely review. We will pass this on to our Street store.

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