Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... See more
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Review summary
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Reviews shaping this summary
My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more
Company replied
Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially... See more
Company replied
Ordering was easy. Delivery, despite the fact that I am in Canada, was smooth. There was duty owing, but I anticipated that, so it was not a problem. Both bags that I ordered were well packed to pro... See more
Company replied
Company details
About Radley London
Written by the company
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contact info
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fabulous beautiful handbags
fabulous beautiful handbags, delivery was delayed though with no communication from seller as to why until I emailed them
June 19, 2026
Reply from Radley London
Thank you for your message.
Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible.
We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
It took 12 days for my sandals to…
It took 12 days for my sandals to arrive . I don’t think that’s good enough.
July 14, 2026
Reply from Radley London
Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
I love Radley quality as it is
I love Radley quality as it is. I worry that the quality may change with future administration and I can confirm that many of my friends who also love Radley have the same concerns.
June 18, 2026
Reply from Radley London
Thank you for your review 😊
Sad to see Radley go but still great service from Jo
My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller version but had to chat to the online virtual store. Lovely Jo was so helpful and found the bag and arranged for it to be sent. Really helpful and friendly.
July 15, 2026
Unprompted review
Reply from Radley London
We appreciate you sharing your positive experience with us😊
State Of My Package When Delivered Was Unacceptable
The quality of the 2 handbags and wallet I had ordered were still of great quality. However, it was over 10 days before I received my order and the box had already been opened. Thankfully, there was no damage and everything was there. I contacted Radley and DPD. I have yet to even receive a response, other than an automated reply. Customer Service just isn't there anymore with Radley since they've gone in to Administration. It's disappointing.
July 7, 2026
Reply from Radley London
Thank you for your message.
Due to our recent closing down sale, we are currently experiencing a much higher volume of customer enquiries across all Customer Service channels.
We will be in touch as soon as we can and do apologise for the disappointment caused.
Radley pockets
Radley pockets. I’ve been buying this bag for years. Just received one purchased on sale. Utter waste of money and no wonder they are going out of business. No comparison to quality of bags previously purchased. No zip up internal pocket. Cheap external zip that doesn’t close properly. No proper stitching just painted on edge. Cheap thin leather. Not cheap at £85. So disappointed.
July 14, 2026
Unprompted review
Reply from Radley London
Many thanks for you feedback and so sorry to hear this.
We will take your comments on board and do apologise for the disappointment caused.
Dukes Place handbag
Thank you for my beautiful Dukes Place handbag, and purses. They are lovely I am very pleased with all my Radley purchases
June 18, 2026
Reply from Radley London
We're so happy to hear you love your new Dukes Place handbag and purses!
It's wonderful to know you're pleased with all your purchases 😊
A great handbagFirstly
Firstly, a great handbag. Ordering was easy, delivery was efficient and on time.
June 18, 2026
Reply from Radley London
We are so pleased to hear that you love your new handbag and that your ordering and delivery experience was so smooth!
Thank you for your wonderful feedback. 💕
Always an extremely pleasant experience…
Always an extremely pleasant experience navigating through the collections.
Fantastic quality.
Prompt delivery
June 18, 2026
Reply from Radley London
We're so happy to hear you enjoy our collections, quality, and prompt delivery.
Thank you for your wonderful feedback😊
Excellent service with regular updates
The products were exactly as described in good condition. The delivery service was excellent with updates and accurate delivery times.
June 16, 2026
Reply from Radley London
We are so pleased to hear that your products arrived in good condition and that you were happy with our delivery service.
Thank you for your wonderful feedback!
Very happy with my bag
Very happy with my bag, the workmanship, quality, colour and delivery first class
June 18, 2026
Reply from Radley London
We are so pleased to hear how happy you are with your new bag! It's wonderful to know you appreciate the excellent workmanship, quality, and color, and that our delivery was first-class. Thank you for your fantastic feedback!
Reply from Radley London
We are so pleased to hear that you enjoyed our products and the fast delivery.
Thank you for a lovely review 😊
High quality, great experience all around
Ordering was easy. Delivery, despite the fact that I am in Canada, was smooth. There was duty owing, but I anticipated that, so it was not a problem. Both bags that I ordered were well packed to protect them for their overseas journey. The bags themselves are beautifully designed and produced. If the exchange rate wasn't so bad, I would have ordered more.
June 23, 2026
Reply from Radley London
We are so pleased to hear that your ordering experience was easy and that the delivery to Canada was smooth.
We truly value your positive feedback!
Quick delivery and bag packaged well.
June 15, 2026
Reply from Radley London
We're so happy to hear that your order arrived quickly and was well-packaged!
We hope you love your new bag 😊
Reply from Radley London
We are so happy to hear that you had such a positive experience with our service and products. Thank you for a lovely review 😊
Quality, price and delivery excellent
I ordered from Radley several times and always found the process easy and delivery was as always quickly.
The bag and suitcase are fantastic quality, love both. Previously, I also had Radley sandals and shoes. The sizing was perfect and all very comfortable to walk in.
Overall a very happy customer.
June 17, 2026
Reply from Radley London
Thank you for a lovely review 😍
I have not received the bag that I paid…
I have not received the bag that I paid a lot for.
June 16, 2026
Reply from Radley London
Many thanks for your feedback and so sorry to hear this.
If you can please email our Customer Care Team on- customercare@radleyco.uk confirming this has not been received we can look into this further for you.
Apologies for any disappointment caused.
Reply from Radley London
We're so happy to hear that your beautiful bag arrived safely and that you were pleased with our speedy delivery 😊
Reply from Radley London
Thank you for your wonderful 5-star review! We are so pleased to hear that you love your new bag and found our ordering process easy and delivery quick 😊
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