RALLY-MOTOR Reviews 

1,202
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Still waiting for my package but had to wait for it to come from the US to the Netherlands and then to the UK so to be expected, kept informed and the stuff is always excellent. I will use these again... See more

Company replied

Rated 5 out of 5 stars

The product is exactly as advertised. Great quality of materials. Easy transaction. Good SLAs, actually, faster than expected. Packaging is more or less 90% eco-friendly/sustainable; the shop has done... See more

Rated 5 out of 5 stars

Fast delivering. Like honestly if I order from other city in my country and it has to travel like 100km, it takes longer time to arrive than these guys sending it from Netherlands couple thousand... See more

Rated 5 out of 5 stars

Service from Rally-Moto is always more than you could hope for. I bought a rear tire to be delivered at Dusty Lizard in Romania. My desired front tire was not in stock. Rally-Moto offered to transp... See more

Company details

  1. Motorcycle Shop

Written by the company

Rally-Motor is a retail and import company, which commenced out of pure passion for (off-road) motorcycling. We strive to live by the following guidelines: 1. Selling quality products in the rally and adventure motorcycle segment. 2. Importing quality producs from all around the world in these segments. 3. Achieve competitive pricing for our customers 4. Maximize customer satisfaction 5, Promoting and selling the Portugese motorcycle brand AJP How Rally-Motor values ‘quality’ can be compared with a good restaurant. A limited menu card, but the producs sold are the ones we work with ourselves, guaranteeing their top-quality. Because quality products and competitive pricing don’t often go hand in hand, our company required a solid yet cost efficient operating model. For example: We have our own large stock supply, but we expedite a large part of our business through the internet, keeping in mind customer intimacy by always having and open mind and thinking along the lines of customer needs. If neccesary, we are able to rebuild your rally or all-road bike. In what ways does Rally-Motor try to cut costs in order to be competitive? A large part of our cost savings comes from small initiatives, which do have a cost-saving impact when you put them together. For example: We developed our webshop in company, so can do the webshop maintenance ourselves, keeping money in our own pockets instead of having to hire someone to do this for us. That being said: safety in online shopping has our top-priority. The securitysoftware that we use is the latest version. Last but not least, not only do we aim to purchase against competitive prices, we also try to purchase in a smart manner. For our orders from the U.S., we arrange combined shipments, which save shipment and customs costs. Because of this we can sell American producs in Europe for a competitive pricing. All the above mentioned aspects are executed keeping in mind one objective: To achieve a fair and competitive pricing for our customers. And our goal of maximum customer satisfaction? That is achived by having a relaxed attitude and being there for our customers when needed. Are you traveling and in need of an urgent motorcycle spare part? Because of our contracts with multiple transport agencies, we immediately know the fastest and cheapest way to get the parts to you! Furthermore, we have a straight-forward return policy and are flexibel in the way we operate our business. We are open and transparant. Because of this we use Trustpilot for our reviews, since it's the most open consumer review platform there is Payments on our website can be made through multiple options, including Paypal with no addition costs. That way, you can pay in almost every way you want. And, despite the fact we aren’t a motorcycle maintenance company, we do have the knowledge. Because of that, the assembling of parts is possible. However, spending time fixing and repairing one’s own motorcyle gives (in our opinion) is truly the cherry on the pie when it comes to motor cycling.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 66% of negative reviews

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4.7

All reviews

(1,202)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shop

Great shop. Very friendly and competent contact. Excellent service. So, clear recommendation.

January 28, 2025
Unprompted review
Rated 4 out of 5 stars

better use email for communication

Order confirmed, I payed my bill - at time of order not noted that parts are on backlog. Misunderstanding because contact via the website does not work - could be avoided either through complete information on delivery capability or functional contact via the website. 2nd try via email address - quick answer! Now waiting for delivery. Part should be good though.

December 5, 2024
RALLY-MOTOR logo

Reply from RALLY-MOTOR

Hi Jorg. As stated in our response to your email. Very sorry you feel this way. You sended us an email yesterday, and we can’t find another email that was send previous.

That being said…you ordered a part that was in backorder on our website at the moment of ordering and therefor we haven’t shipped it yet. As stated in our response on your email today, the item will be in stock in januar 2025. So we offered you a cancellation of your order -ofcourse with a full refund- or that we wait for the item to come back in stock. There is not much else we can do at this point I’m afraid. We are awaiting the response on our email. All the best. Wouter RALLY-MOTOR

Rated 1 out of 5 stars

Not received the shipment

1. I ordered goods on 4.11.24, I have not received the shipment to this day.

2. I have not received a response to a question sent by email regarding another product I was interested in.

November 4, 2024
RALLY-MOTOR logo

Reply from RALLY-MOTOR

Hi Marek. First of all our apologies for not responding to your email. Your request for purchasing an additional item went into our spam-box (ofcourse we would always respond to that, but we didn’t see your email);-). As for your outstanding order. The stock of the Heizkorper bracket was “zero” at the moment you ordered. Currently we blocked additional orders, because there was another order after this one. We expect to have new stock in one week. We will also respond to your email.

Rated 5 out of 5 stars

Rottweiler Quick Flip Mirror Mounts.

Rottweiler Quick Flip Mirror Mounts.
Bought a pair at RM.NL a while back.
Needed one again and reached out to RM again. As always. Price ok. Quick delivery.
The product is high quality.
I‘m happy with the mounts and the service.

October 27, 2024
Rated 5 out of 5 stars

I have shopped various staff for my KTM…

I have shopped various staff for my KTM 890 Adventure R with rally-motors-nl. I want to let you know that the support is exceptional. One part of the items way not available but the communication was great and I always knew what is going to happen. It's been personal, quick and professional. Further I had a problem with one part that broke and I complained and got it immediately replaced and even when it broke again I got offered a repayment. This is customer service at its TOP! Thank you Wouter van Duin! Keep it up! Absolut recommendation!!
Tomaso K. (Vienna, Austria)

October 30, 2024
Unprompted review
Rated 3 out of 5 stars

Parts not in stock but on the site it…

Parts not in stock but on the site it is!
Refund went well!

September 27, 2024
RALLY-MOTOR logo

Reply from RALLY-MOTOR

Hi Paul. We are a little bit disappointed about this review since we sended you a long email a few days ago, explaining you what happened and there was no negative response from you at that moment.

Like we explained to you in this email: It’s not that we put parts online that we don’t have, but in this case you ordered a Rekluse kit for your KTM 790/890. Those parts are not easily to get by and they were put on our website as “available” at the moment they entered the Netherlands from the USA, except…they got a last minute customs check and Dutch customs holded the box for a week. Something what usually never happens. We explained this to you and we also explained to you that is probably a matter of days before the Rekluse kits came in our possession. After this explanation you choose to cancel your order and we immediately arranged the full refund.

Coincidentally. That day (the day you received the refund) the parts were released by customs and they came in stock with us the day after that. So there is a little more to this story then your review suggests and like we said, we are a little bit disappointed that you didn’t take that in account, or write it down, before putting your review online. We don’t hide from our mistakes but it would be appreciated if your review tells the complete story. Now it’s just a punchline, without the full story;-)

Never the less. We hope to see you again some day as our customer.
All the best.
Wouter
Owner RALLY-MOTOR - MOTOFUSION

Rated 5 out of 5 stars

Brilliant customer service

I ordered the rally-motor Arrow mirror kit, brilliant product. The mirrors came with two spare mirror-glasses, one of which was broken. I contacted rally-motor and they responded without delay sending me two spare mirror-glasses. Fantastic customer service.

August 13, 2024
Unprompted review

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