Ralph Lauren Reviews 

I orderd a three times on the website and three times all was fine. Good quality, under 1 week waiting time (DHL).

I recently visited a Ralph Lauren store and was absolutely appalled by the service. The three sales associates we encountered were unwelcoming and rude. One, in particular, followed us throughout the store in a way that felt intrusive and distrustful, as though we were being monitored rather than assisted. It was impossible to browse as we were uncomfortable and unwelcome. We went in to buy Christmas gifts and left with nothing. As a lifelong, loyal customer, this experience left me questioning the values of a brand I once respected and has made it clear that I will not be returning.

Purchased a pair of trainers back in July, only wear them when going out, not for day to day use. The sole on the left shoe started to make a strange noise, now it’s starting to come apart

Very poor quality for a so called ‘premium’ brand

This has been the most ridiculous, stressful, and infuriating experience I have EVER had with any company. I placed an order with Ralph Lauren on 1 December. They promised delivery on 13 December. On the 13th, I got a message saying my parcel had been delivered — but NOTHING was delivered to my address.

I called customer service, and was told my order had been “misplaced”. They offered a refund or a replacement. I chose the replacement, and they promised a new delivery by 23 December.

Then on 18 December, I received ANOTHER message saying the order had been delivered. Again, NOTHING arrived.

From there, the service went from bad to absolutely disgusting. One agent gave me zero answers and pushed me toward a claim department without explaining anything. Another agent told me UPS had my parcel and I had to collect it myself because they “could not deliver to my address”.

So I sent my brother to pick it up — and UPS refused to give it without address proof. He came back with nothing.

Then, 15 minutes later, I received an email saying my entire order had been CANCELLED and REFUNDED — without my permission, without my request, and after making me wait nearly an entire month.

When I called again to say I wanted the item, not a refund, I was told there is “nothing they can do”.

This is beyond unacceptable.
Two fake delivery confirmations.
Zero clear answers.
Terrible communication.
Wasted time, wasted effort, and complete disrespect.

Ralph Lauren should be ashamed of this appalling service. I am NEVER ordering from them again and I will make sure everyone I know hears how pathetic and unreliable their online service is.

i ordered 16 dec then they told me i will recieve my parcel 29 dec?????????whattttttt???i live in france!
worst customer service!im waiting for an update to return to sender i hope i will not wait 15 days

Atrocious customer service AVOID THIS COMPANY AT ALL COSTS!!!! Ordered an expensive item for my son as a Christmas present, advised it was coming today but turned up yesterday when I was at work! UPS threw it over the gate in the pouring rain and by the time I got back from work it was absolutely soaked! The gift box inside was also damaged and ripped! Emailed customer services, no reply. Rang customer services who advised they’ll send me an email link to send proof in pictures then “they’ll provide me with a suitable resolution” to which he couldn’t say what that would be, and it’s four days until Christmas!!! No email or link has been sent, just a total con and a rip off for such shoddy services and poor customer service. Never again, overpriced tat.

Terribly poor quality. Charged for gift packaging but only got a cheap smaller sized box couldn't even be closed, and without the advertised "red ribbon" . Do not buy their products online.

⸻

⭐☆☆☆☆ Very disappointing experience – not the quality I expected from Ralph Lauren

I have been a loyal Ralph Lauren customer for over 20 years, and this is the first time I have ever felt truly disappointed by the brand.

I recently ordered a cap from the official Ralph Lauren website and paid extra for express delivery, as the item was intended for my upcoming holiday. Unfortunately, what I received was completely different from what was advertised online.

The quality is extremely poor, the shape is wrong, and the colour is noticeably different from the product photos on the website. The cap I received does not resemble the advertised product at all. To be honest, it feels nothing like a genuine premium Ralph Lauren item — so much so that I genuinely questioned its authenticity.

Despite providing photos and clearly explaining my concerns, I was told that the product was “correct for this style” and was offered only a small partial refund unless I returned the item. This response was shocking, especially given my long history with the brand.

Had I known about the low quality of the product or the delivery issues, I would never have placed this order. The express shipping was effectively pointless, and the item is now completely useless to me.

This experience has seriously damaged my trust in a brand I supported for decades. I expected much better from Ralph Lauren — in terms of product quality, transparency, and customer care.

I returned some items using their pre-paid shipping label, the return was handed off to Fedex, tracking shows shipped but stopped at another hub and hasn't moved. I contacted polo and they said they won't be resonsible for issues in return shipping. As a business owner that also does product shipping I know that they have insurance for these situations, we nor anyone we know would hold a customer responsible for carrier issue. Certainly when we didn't pay for the shipping which means we couldn't pay for insurance, it is up to the shipper to handle. This is their email to me. In addition, they are telling me to deal with my credit card company for credit........i spoke to a manager which also said they would do nothing. see their email to me below.
Dear Justin,

Thank you for contacting RalphLauren.com customer assistance.

We have reviewed the details of your return for order# 5638823898 and apologize that we’re unable to provide reimbursement. After partnering with UPS, we have confirmed that the parcel was not received in our Returns department.

Please understand that going forward, we can no longer accept liability for any future credits related to missing packages, items, or returns. All future purchases made with RalphLauren.com will be at your own risk, regardless of the shipping destination.​

If you are still seeking reimbursement for this order, we recommend contacting your financial institution for additional assistance.

Sincerely,

Customer Assistance

Shipping arrived during a festivity, the courier didnt find it and drop it somewhere whithout notice. I don't know where is the package.

I own 3 RRL shirts and 2RRL Henley tops and bear in mind these shirts are not cheap so you’d expect them to last a lifetime, however one of my denim shirts from RRL which cost £245 after 7 months of owning the shirt I noticed the stitching coming undone by the cuff, so I took some pictures and sent them off to Ralph Lauren customer care and was told that as I’ve had it longer than 6 months it’s normal wear and tear, but as a good will gesture they’d give me £45, now that’s nothing compared to what I payed for the shirt and I did expect that such a reputable brand would treat customers better. They have lost a customer with me.

Refunded incorrect amount. After two 20 minute infuriating phone calls (one of which deliberately cut me off when I didn’t buy her explanation), and multiple emails I have had to give up to save my sanity. I have evidence that they did not refund the amount I paid.

Wow wished I had read these reviews before spending £500 on a coat that broke in under a year, the hood has fallen off. Clearly RL are only interested in money and fast fashion. Will not buy from them again as customer service have refused to help.

I ordered a famous sweater with bear on it, hoping it would be a warm, good-quality piece for winter, but I was so disappointed from the moment it arrived. The fabric feels cheap. After wearing it only twice, it already started pilling on the sleeves and around the chest area. Also, it*s looking really baggy after one wear.
I contacted customer support to ask about a return, but the process was complicated and they didn’t seem very willing to help. For the price, I expected something durable and well made. Unfortunately, this feels like something that won’t last more than one season. I wouldn’t recommend it and definitely wouldn’t repurchase.

Terrible experience with Ralph Lauren online! I ordered a dress back in mid-Aug and due to the sizing issue I returned it immediately. I never thought I would have to check on the refund status. I happened to look at my credit card transactions yesterday (3.5 months after my return) and realized that they never issued the refund to me despite that the return package was delivered in Aug. I don't think I am the only one they forgot to issue a refund. Be sure to check your refund status once you make a return.

They sent my secret Santa package to a post office like I'd asked, then when I went to pick it up there was no UPS pickup code. I then walked out the store and they sent an email saying "were taking the package back, you're going to get a refund".
Absolutely useless company. I had ordered 2 weeks in advance, it took a week to arrive, and now I've got like no time to get a secret Santa

Only buy in store. Their e-commerce shop is shocking and their customer service processes not up to standard. At some point I even wondered if I had been scammed as their phone lines didn’t work, their email said they only help US customers even though I emailed a general email address found on their uk website during uk business hours and their WhatsApp service is very amateur with poor communication. Also, all the correspondance received by them and UPS reference different terms adding to the confusion and the sentiment that this is not a legitimate business. Quite shocking.

UPS are the worst delivery service every and RL still choose to use them despite them not delivery my items for over a week or making no attempt to deliver them. Reviews on here are pretty clear how terrible UPS are. I will no longer be order anything from RL due to this, they won’t deliver when I’m home and won’t deliver to a neighbour so no point really!

DO NOT WASTE YOUR TIME. I ordered an item, received confirmation from Ralph Lauren it was delivered. They sent to the wrong address. Item was not at the address.

If I only could give 0 stars I would totally shambles ordered a coat to my adress of course but for some reason they decided to deliver at some point to collect it of course i refused to collect and asked to be returned however all week so many emails calls no refund nothing happened customer service is poor refund not issued and no coat so no money no response only response I had after calling them after many communications failed can’t follow the parcel appears that they need to inspect the parcel but it’s not my fault anyway so don’t really understand why should I wait for my refund until they see the parcel absolutely bad I think John Lewis and their customer service win them over big time I will never shop from this brand again