Ralph Lauren Reviews 

I was waiting for UPS to message to tell me my order was delivered to store but the estimated time of delivery came and went and no parcel turned up. We went into store and "B" was so helpful. Every time we go into store "B" is always pleasant and knowledgeable and cannot do enough to help.

I like their products but the return process was frustrating and slow. It felt like too much hassle for a brand of this level.

Returned a polo but despite it showing as delivered to their warehouse I have not been refunded despite many emails to their customer service team, who would have thought such a large global brand would try and scam people like this - absolutely disgusting from Ralph Lauren.

30 days to process returns. This company is stuck in a previous era of standards when it comes to online shopping. It needs to adapt and become a member of 2025. As the days of mall shopping is looooong gone and they have not adapted.

I returned my Ralph Lauren order in accordance with their return policy. Ralph Lauren said they did not received my return. I provided proof of my return and the parcel weight but they still refused to refund me. They opened an investigation with the carrier UPS and said that would take 10 days to complete. A month later and after contacting UPS and Ralph Lauren multiple times there has been no progress made and I have not been refunded. Having provided proof of the return to Ralph Lauren they should refund me according to Consumer Rights Law, as the issue is with the carrier and not myself. Ralph Lauren themselves acknowledge the issue is with the carrier but will not refund me. The customer service has been terrible and they continually fob you off even when you state your legal rights. This was a high value purchase so IF YOU DON'T WANT TO RISK LOSING MONEY DO NOT PURCHASE FROM RALPH LAUREN.

Took my money, didn't deliver the item, customer service closed my ticket and refused a refund.

Ordered a xxl t-shirt as this is my size everywhere but its like a tent! I ordered a three pack of xl.but they are way too small, WHY SO MANY SIZE VARIATIONS AND WHY ARE THEY SO LONG?? IM 6FT 2 AND WAY TOO LONG! back to Hugo boss for me your 💩ralph!

I would give a 0 if I could. Ordered a pair of shoes on 25th of July with estimated delivery of 31st July. Apparently UPS had issues delivering order even though I was home and then held it at an access point in Stanford Le Hope while my delivery address is in London.

After endless calls and promises (probably talked to 8 different customer support agents), they all made promises that they have resolved the issue with UPS and my order should be delivered in 2 business days. I called them again today bcz still no update or no delivery they said that UPS has raised an investigation which can take up-to 10 business days. I asked for a recon and they said they can’t refund until the investigation is finished bcz they send their product and that won’t be fair on them (like honestly). They chose the service for delivery, made crazy amounts of promises for delivery and now are not even refunding my money bcz they need to wait for the investigation to finish.

The customer support agents are all misleading and I have asked for a call with a senior person and they promise a callback in 24 hours but I never receive anything.

I thought this was a respected brand but I was wrong. Shein and Temu are probably better than them. Horrible horrible brand. I don’t even know why they are allowed to operate with so many bad reviews.

I ordered a €250 handbag that was never delivered – not because of any mistake on my part, but due to a failure by their courier, UPS. I received no notification, no contact, and the package was returned.

Despite several requests to have the item resent, I was automatically refunded. Eventually, I was offered a €30 promotional code – a fraction of the original value as compensation for a lost order.

The worst part: no real accountability, no genuine empathy.
I expected much more from a brand known for its quality and elegance – not this kind of treatment.

Update on my last review. Still no refund and now my emails say they are experiencing difficulties with their systems. My money was taken on 15 07 and now on 06 08 I have had no resolution. I did not return the order, it was never able for me to pick up due to problems with ups lockers. Honestly the worst customer service I have ever come across.

Great helpdesk compliments for Harm, I finally got my package. Courier was at mistake.

I make purchases online in Australia, as I live remotely, and Ralph Lauren (official website) choice has consistently been a positive experience.

The products speak for themselves in both design and quality, and the customer experience is part of that.

I recently ordered two classic Oxford shirts, both unfortunately needed sizing exchanged and the return
process was so easy!

By submitting a return request online, a courier collects (from the same delivery address), no need to fuss with printing any labels or trips to the Post Office ~ the appointed courier creates the label and collects within two working days. No return charge, either.

I’ve been an admirer of the RL styling and customer for many years, and positive experiences all round.

So well done Ralph Lauren Australia, I highly recommend investing in adding this time proven brand to your wardrobe!

Absolutely awful. Been waiting two weeks for an item that has supposedly been shipped but hasn’t been picked up by the carrier yet.
You can’t contact them at all because both chat and email have technical issues.
I won’t be buying anything from Relph Lauren again after this experience.

I bought 2 RL polo short sleeve shirts from Harrods approximately 18 months ago. Both have holes in the material around the label and appear to be disintegrating. After paying £120 each I expected them to last longer as I have much cheaper T-shirts that have. I contacted both Harrods and Ralph Lauren and neither seem interested to comment. (Other than to apologise for the inconvenience)
Totally gone off the brand as a result of the poor after sales service.

Return Policy is a joke for German customers.
Only UPS offered.
UPS is the least convenient option where I live.
Premium brand Ralph Lauren but not other option than UPS.
No thanks!

Ralph Lauren is no longer the brand it used to be. Terrible and the worst customer service. They are very arrogant and racist. I have witnessed and saw how they treated an Asian in comparison to a White. They portraying that this is an American brand not for any other ethnicities. This brand should be boycott.

They flagged certain customers and biased towards certain race. Customer service is either hit or missed. If you lucky, you'll find an agent that is super nice and helpful and these agents usually none white. Almost all white agents I encountered are all racist and arrogant which they will not help you if you're not white.

If your profile flagged, you will be treated differently regardless if your problem is legit. Avoid this brand as they do not deserve our business and support.

I have twice ordered a polo shirt in the last week giving information that the item was in stock.
After paying each time, I received the same email saying out of stock, despite it showing there are 2 in stock each time.
All you get is a free delivery code which is useless as you use it buy the item that’s again out of stock.
I am very surprised a high end brand like this has a next to useless website.

I returned a single t-shirt and was charged a £10 delivery fee, which they never refunded—even though the item weighed only a few hundred grams. Total rip-off. Charging triple the normal rate is just taking the piss.

I purchased a Ralph Lauren shirt from a department store. After wearing it once and washing it, one of the sleeve cuffs lost its elasticity. Since this happened after just one wash, I returned to the store expecting an exchange. I was told this was “normal,” which is clearly not the case—especially considering I own several other Ralph Lauren shirts that have never had this issue.

I then contacted Ralph Lauren directly, explained the issue, and provided photos. Despite the damage being clearly visible and the shirt having a QR code confirming its authenticity, I was told they couldn’t help because it was purchased from a third-party store.

I am left with a polo shirt which is still within a month of purchase but one sleeve distorted. Very disappointed.

This is a Ralph Lauren product. Brand reputation shouldn’t stop at point of sale.

We visited the New Bond Street store for the first time. Our visit did not disappoint with Adam looking after us whilst making choices for a very hot day. They have fitting rooms in the store and plenty of staff on hand for a busy shop. Purchased polo shirts and they were packaged beautifully (not that men are bothered about such things!!) Lovely email follow up from Adam the senior sales associate thanking us for our purchases and that if we needed anything more, we can email them and they send out with no delivery charges. The shirts themselves are very comfortable to wear, a good length and cool in hot weather. Many thanks Adam, we will be back in touch.