Ralph Lauren Reviews 

Shipped as estimated on the website and arrived on time. Product as described and expected.

Had to pay for express shipping even though the website said multiple times that my order qualified for free shipping. Package was delayed three times and missed a birthday for which the clothes were ordered. Not nice when customer service confirmed that the order would be delivered before the requested date. Customer service is currently totally unresponsive.

My order number is 70050821**.

The website clearly states that shipping is free. However, at checkout you'll be charged for shipping. That is all fine when shipping goes as planned, not when you pay for one day delivery and customer service by email and telephone tell you that every consecutive day the package would arrive. I waited for five days, had to take two days vacation.

Thing can go wrong everywhere and that is fine. How customer service handles the situation is then what counts. Customer service is outsourced to a call center where operators do not speak English as their first language, have a very strong accent and are difficult to understand. They are utterly useless because they don't do anything and just miraculously hope that your package arrives.

Customer service is not brand worthy.

What an Absolute Disgrace this Customer Care is,based in South Africa might I add!!
I have no printer(which apparently is a must for this Shambles of a Business!!)
You have to print off your own label!
They don’t tell you that when you’re spending upwards of Hundereds of Pounds on their ever so expensive products!!
They are useless!
Wouldn’t even rate them 1Star!

This review is in 2 parts.
1 The order process was easy, delivery prompt, the shoes were stunning and for RL a good price. I have very slim feet and their shoes fit perfectly. I can't fault the quality of the shoes
2. As I ordered 3 pairs of shoes, I needed to send 2 pairs back. The returns process isn't straight forward. The online bit is easy enough, however if you want UPS to collect they charge you for the privilege.
I contacted RL customer service to complain that not anywhere on their website does it state about this charge. The call handler was not at all interested in what I had to say, she was sullen and sounded like she had just got out of bed. Her customer service was non existence. She did book a collection but I still had to pay the driver on collection. Its outrageous that we have be pay to send back unwanted items. Its a money making exercise. It makes you think twice about ordering again.

amazon great deals

Doesn't respect consumer protection rights, doesn't honor agreements.
0/10, wish I could rank them lower.
They cancel your orders and make it seem as though you requested the cancellation, very unprofessional. Their customer support is also extremely robotic, they do not read your message what so ever, instead refers to their terms of service which does not even cover the issue you're experiencing.

They had an offer on some boxers. My order got cancelled a couple of days after out of nowhere (It said i did, but i did not). Contacted Customer Service and they could not do anything as it was out of stock - and i had to write them everyday to ask if it is back in stock. They could further not give me the same discount on the product even after they are the ones messing up confirming i have bought the product and saying it will soon be shipped. I wrote later that day in the live chat to ask if the item was back in stock which they confirmed. I called, and they said it was actually because of a pricing error (It was a reasonable discount, and not so much to cancel an order). So they lied in the first call to avoid telling the truth, until they were outed and had to tell the truth. They would not budge on selling it to the discounted price.
Stunning that a company this large cannot operate a webshop ..

After contacting RL about two shop rotten tee shirts I provided the screen shot of my payment at the York outlet and the customer service said it was from Bicester!Yes it did state Bicester on it but it is where Mc Arthur Glenn head office is based and yes the transaction was from York outlet.It was inferred I was lying and it was purchased at Bicester despite never going there in my life!So now I have two tee shirts in holes that RL deny I bought at York and am lying.If you purchase at RL be aware you need to screen shot yourself at the store front,till and door,keep every shred of evidence of your purchase and visit.If you want to be berated for lying,even though you are not this is the store for you.For the sake of cost of two tee shirts they are prepared to lose any further custom,so be it.I will take my money elsewhere and you have all been warned😤

Appalling web shop. There is no connection to the warehouse, so stock is not up to date. Got an order canceled and signed up for back in stock notification, got it and ordered again. This repeated 8 times until I gave up. Got a €10 discount code as compensation. Found another item and ordered. System would not accept code, so had to contact customer service to apply it. Then the order got canceled due to out of stock, are you serious?

I am (or should i say was) a dedicated Ralph lauren customer for decades. Trying to order a jacket from the official website while in stock. Order got cancelled. Ordered again and again for 6(!) consequent times while in stock. All of them got canceled. When i made a contact with customer support service they replied after 4 days. I was informed that their system is not connected to their warehouse. Consequently an item may seem in stock while it is not.
I cannot accept that excuse from a company of the size of PRL.
Anyhow, item never received while it was meant to be a gift.
Overall very dissappointed.