Ramco (UK) Ltd Reviews 97

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, highlighting their efficiency and dedication. The service is frequently described as excellent, with many appreciating the clear communication, easy bidding and payment processes, and overall smooth experience. People also commend the fast and straightforward delivery service, noting that products often match their descriptions and are well-packaged. However, some customers mentioned issues with product descriptions not accurately reflecting the item's condition or size. A few also experienced dissatisfaction with customer service and communication, citing slow responses or a lack of communication. Additionally, some reviewers found the delivery costs to be a bit expensive.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and timely delivery, with... See more

Product

Reviewers highlight positive aspects of product quality and description. Customers consistently find good... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Based on these reviews

Rated 5 out of 5 stars

Great customer service, Great products. Although some other sites allow you to retract your bid, these don't, but that's good in a way because it makes you more conscious of your decisions. Shipping i... See more

Company replied

Rated 5 out of 5 stars

Purchased from Ramco several times now and the experience has been spot on every time. Clear descriptions, fair pricing, and no nonsense auctions. Staff are helpful and organised, delivery is straight... See more

Company replied

Rated 5 out of 5 stars

Really easy to use web site. Simple registration. Great prices and payment and delivery were made very straight forward. Parcels arrived today. Good communication and really easy service to use.

Company replied

Rated 5 out of 5 stars

I was desperate to get hold of a couple of bigger barrack shirts quickly and these guys were able to sort me out and deliver in time. Great quality kit also and so mock better than the new issue ones.... See more

Company replied


Company details

  1. Auction House
  2. Army & Navy Surplus Shop

Written by the company

Ramco (UK) Ltd is an online auction house and marketplace for surplus government and commercial business assets. From plant & machinery and vehicles to gym equipment and electronics, there really is no limit to the range of equipment we sell. Ramco was founded in 1996 to help organisations give their surplus assets a new lease of life and make good used equipment available to consumers and trade buyers worldwide. From government organisations like the MoD, National Highways, NHS and BBC to businesses like Merlin Entertainments, Uniper, Amazon and Heathrow — Ramco is proud to help a range of organisations sell their surplus assets. Ramco has held the commercial assets contract for the MoD since 1996, which now includes the sale of British military clothing and textile items via our auctions and online shop. Find out more at www.ramco.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good service

Good service

March 23, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi,

Thanks very much for your 5-star review. We appreciate it!

All the best, Liam at Ramco.

Rated 5 out of 5 stars

Good quality kit than is hard to get hold of now

I was desperate to get hold of a couple of bigger barrack shirts quickly and these guys were able to sort me out and deliver in time. Great quality kit also and so mock better than the new issue ones.

September 22, 2025
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Clayton,

Thanks very much for your 5-star review and great comments about our range of stock, quality and delivery service. Pleased to know you think we do a good job.

I’ll pass your comments on to the team.

All the best, Liam at Ramco.

Rated 5 out of 5 stars
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi,

Thanks very much for your 5-star review. We really appreciate your postive comments about our service and communication. I'll pass your message on to the team.

All the best, Liam at Ramco.

Rated 1 out of 5 stars

Their online payment mechanism doesn’t…

Their online payment mechanism doesn’t work with EU cards!

January 29, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi,

We're disappointed with your 1-star review and negative feedback, but the comments you've made are incorrect.

We have plenty of EU and international customers who pay by card, so it was likely some sort of fraud prevention or card error on your end.

When you couldn't get your card to work on the payment portal, we suggested paying by BACS instead, to which you said you'd sort it in the new year. Eventually, when we invoiced you again at the end of January, you rang and said you'd forgotten about it but would get it sorted.

Since then, after requesting that you pay by BACS if the payment portal still showed an error, we've still received no payment, so the order was cancelled.

Please give us a call if you'd like to discuss further.

Liam at Ramco.

Rated 5 out of 5 stars

Decent Fellows.

February 26, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi,

Thanks very much for your 5-star review. Great to hear you enjoy purchasing through Ramco.

All the best, Liam at Ramco.

Rated 5 out of 5 stars

FIVE star staff

Ben and Adam are 5 stars.

February 25, 2026
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Reply from Ramco (UK) Ltd

Hi John,

Thanks very much for your 5-star review.

Ben and Adam will be pleased with your positive comments, which I'll pass on to them. Great to know we provided a top service.

All the best, Liam at Ramco.

Rated 5 out of 5 stars

Easy process

Easy process

The collection was arranged by email and all the lots where ready for collection .

Your staff member checked the paperwork and provided a friendly and professional manner.

February 25, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi David,

Thanks for your 5-star review.

We're delighted to read your nice comments about our process, customer service, and collection operations.

Let us know if there's anything we can help with.

All the best, Liam at Ramco.

Rated 5 out of 5 stars

Always a pleasure dealing with Mr

Always a pleasure dealing with Mr. Devroux . Excellent service and communication overall. Timely delivery and product for the most as described. An honest welcoming company to do B2B business with . Very satisfied customer ( Aaron’s surplus army and navy Ltd.)

October 24, 2025
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Christopher,

Thanks very much for your 5-star review and great feedback. Paul will be delighted with your positive comments, which I'll pass on to him.

We're pleased to provide you with a top-class service.

All the best, Liam at Ramco.

Rated 5 out of 5 stars

👍👍👍👍

Won some items on bids, contact with the company for payment & shipping was on point

February 5, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Sean,

Thanks very much for your 5-star review. We appreciate it.

Great to read your positive comments about our customer service when in contact with our team. I'll pass this message on to them.

All the best, Liam at Ramco.

Rated 5 out of 5 stars

great people to deal with , that says it all !!

1st class company

February 6, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Adrian,

Thanks for your 4-star review.

We appreciate your nice comments about our team and customer service. Great to hear you enjoyed purchasing through Ramco's auctions.

Hopefully, we can turn that 4 into a 5 soon!

All the best, Liam at Ramco.

[Edit after review changed to 5-star]

Thanks for changing your review to a 5-star, Adrian. That's brilliant.

Best, Liam at Ramco.

Rated 5 out of 5 stars

Really first class service throughout

Really first class service throughout

February 4, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Lynn,

Thanks very much for your 5-star review. We really appreciate it.

Great to hear we provided a top service for you.

All the best, Liam at Ramco.

Rated 4 out of 5 stars

Very good phoned me to confirm my…

Very good phoned me to confirm my purchase could be collected

February 5, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Paul,

Thanks for your 4-star review. We appreciate it, and we're glad to hear our team provided good customer service. Hopefully, we can turn that into a 5-star review soon!

All the best, Liam at Ramco.

Rated 5 out of 5 stars

Quality web site and easy to use.

Really easy to use web site. Simple registration. Great prices and payment and delivery were made very straight forward. Parcels arrived today. Good communication and really easy service to use.

February 10, 2026
Unprompted review
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Rob,

Thanks for your 5-star review. We appreciate it!

Great to read your nice comments about many aspects of Ramco, which I’ll pass on to the team. We’re pleased you had a great experience.

Let us know if there’s anything we can help with.

All the best, Liam at Ramco.

Rated 5 out of 5 stars

Great overall service.

A really good communication between ourselves that really helps me personally. You always try and help to make the transactions go easier which really makes the difference - thank you!

January 27, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hello,

Thanks for your 5-star review. We really appreciate it!

We strive to deliver consistently great customer service, so it's nice to hear you think we have good communication, and that our team is helpful. I'll pass this on to the team.

Let us know if there's anything we can help with.

All the best, Liam at Ramco.

Rated 5 out of 5 stars

Great customer service

Great customer service, Great products. Although some other sites allow you to retract your bid, these don't, but that's good in a way because it makes you more conscious of your decisions. Shipping is fantastic. There is something for everyone and more

January 21, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Rikki,

Thanks for your 5-star review. We appreciate your positive comments about our customer service and shipping offering, and range of items available at auction.

We're unable to allow people to retract their bid, as it's not a feature currently provided on the auction platform we use. However, we're pleased to hear you think this is a good thing if used correctly.

Let us know if there's anything we can help with in the future.

All the best, Liam at Ramco.

Rated 5 out of 5 stars

SUPER COMPANY TO BUY FROM

We buy from this company and superb f as staff are so friendly and helpful

January 8, 2026
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Trevor,

Thanks so much for your 5-star review. We strive to maintain high standards of customer service, so we're pleased to hear you think our staff are friendly and helpful.

Let us know if there's anything we can help with at all.

All the best, Liam at Ramco

Rated 5 out of 5 stars
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Garry,

Thanks for your 5-star review. We appreciate your nice comments about our service and customer experience.

Let us know if there's anything we can do to help.

All the best, Liam at Ramco.

Rated 5 out of 5 stars

Reliable auctions and smooth delivery

Purchased from Ramco several times now and the experience has been spot on every time. Clear descriptions, fair pricing, and no nonsense auctions. Staff are helpful and organised, delivery is straightforward, and everything has matched what was listed. Exactly how surplus auctions should be run. Will definitely keep buying from them.

October 23, 2025
Ramco (UK) Ltd logo

Reply from Ramco (UK) Ltd

Hi Ant,

Thanks for your 5-star review.

Really nice to hear that you've consistently had a great experience using Ramco's auctions.

We put a lot of effort into running the business and our auctions to the highest standard, so it's great to see your positive comments about our cataloguing, auction setup, and customer service.

Let us know if there's anything we can do to help or improve at any point.

All the best, Liam at Ramco.

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