Rapunzel of Sweden Reviews 

Product is a rip off

Very fast delivery! the hair color matches perfect and i love the quality

For my first order, I purchased the 40 cm Single Invisible Clip-ins, as I have very fine blonde hair. The color (Cool Platinum Blonde Balayage) matches perfectly, and the clip-ins are very easy to apply. They are completely invisible, yet they add significantly more volume. I will definitely order again as soon as my shade is back in stock. The delivery itself went smoothly. I am very satisfied.

The best hair extensions ever! I have a lot of style from this brand, I love to change from time to time the color of my hair, so I have a lot of colors and styles. The quality of the hair is amazing, the color also!

They are nice in approach and helpful what I already knew, but needed confirmation about my choices. But send me a sample of the perfect right colour and then it's of of stock, maybe forever, that maid me tired and bit angry. Why bother???

Fast order handling

They did not pay customs and excise duties to UK. The company expected me to pay up front for the duty out of my pocket to be told that accounts will pay back when they can..I refused . my bank refused and now I have an ongoing dispute regarding something that came out of the blue and is not mine to pay..and now also their courier service is hounding me for the money too..do not buy unless you understand you will have a scary bill come out of nowhere .with no one of any authority willing to listen or deal with it..very bad service

AVOID AVOID AVOID! WARNING to all UK customers. (To save you reading the long review below) You will get stung by UPS a few months after your purchase who will mail you a separate shipping invoice. You will need to pay this (approx £40) and then attempt to claw it back from Rapunzel. Rapunzel insist they cover all shipping but fail to mention that you will need to pay this massive separate invoice and request reimbursement. Six emails later, I have paid the extra shipping myself yet AM STILL waiting to be reimbursed. Avoid this company at all costs.

SCAM Company be careful! Zero stars if only it was allowed.
Although you pay Rapunzel a delivery fee of £10 shipping, you will receive a separate UPS invoice a few months later for approx £40 (this will vary) which you are liable to pay immediately or the fees will increase.
NOWHERE is this explained on the website. I received the invoice out of the blue this weekend, called customer service ( at great expense as they are based in Denmark) and was told that this is their process, and that I have to pay the invoice and that I’d get paperwork through to request a reimbursement.
So to recap, you expect customers to pay the initial order shipping fee and then pay another and much bigger shipping fee a few months later. When none of this is transparent and nothing explained up front. And then expect me to take you on your word that it will be reimbursed..What kind of company does this to customers? Rapunzel is clearly shipping ‘Delivery Duty Unpaid (DDU)’ meaning VAT/duties are paid by the recipient, not the sender. Trying to pay as little as possible your end to see what you can get away with.
Shameful customer service. Total scam company, I’d advise all potential UK customers to go elsewhere. There are plenty of much better hair extension companies that don’t operate this way where you won’t be invoiced for even more cash later on.
By the way - I am still waiting for a phone call which customer service promised would happen..
Thank you for your response below BUT it does not say on your website that customers will be invoiced by UPS separately for the customs charges that Rapunzel don’t initially pay for despite ‘delivery’ being added onto the price online! AND that customers will be requested to pay again by UPS AND THEN request a reimbursement from you. This is NOT stated. Stop with the pink hearts and lies. Absolute rubbish. I’m disgusted with this company. AND STILL NO PHONE CALL EXPLAINING / APOLOGISING! You are not in touch with me via email - this is also a lie. You sent me ONE generic email regurgitating what you say below and telling me to pay the extra UPS charge then request a reimbursement from you.
Update: I am still waiting for YOU to pay the UPS delivery charges invoice I have been sent. I am happy to post a copy of this £39.64 UPS invoice with Rapunzel written all over it. It’s not my responsibility as you keep saying! I’ve sent it to you - so why won’t you pay it?

Waiting for you to ‘assist me with the matter’

UPDATE: I have now paid the extra shipping myself and sent you all requested paperwork, just to be told that your finance department is reviewing! Absolutely disgusting company. Dont touch with a barge pole.

Good quality! Good service.

Very disappointed with the shipping experience.

I placed my order on April 30, the payment was taken immediately, but I still have not received my order and there is no clear delivery update or estimated arrival date.

The tracking has barely updated since May 4, and DHL/PostNL still cannot properly track the parcel.

For a €86 order from a well-known brand, I expected much better shipping and transparency. Even international packages from cheaper stores arrive faster and with better tracking updates.

The product may be good, but the delivery experience has been incredibly frustrating.

My experience of order from rapunzel is very god. Its easy to order tape extensions and our daugter is very happy with hair. She has been sick and lost very much hair. With hair she is happy and can see the future.

The hair is falling off when I wash it every time. The tape isn’t in good quality. I had to buy new ones.

Beautiful extensions … for a good price…. Love it!!

Placed a order a 10 days ago, and they have still not sent it..

Great quality and nice colors. Love the hair.

I did not get my package! I tried to email twice but im getting no reply or answers. Hopefully this draws the attention. im not gonna pay for something i did not get

I experienced an issue with my order, but the support team was quick to respond and helped me right away through the service chat.

Great products (hair, pony tail) with fair Price. I love it