Ratehub.ca Reviews 

94
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and expertise, guiding them through processes with clear explanations and genuine care. Many highlight the quick and responsive communication, appreciating that agents are readily available to answer questions and keep things moving efficiently. The overall service is frequently described as smooth, stress-free, and exceptional, often securing favorable rates for consumers. However, some customers also noted issues with communication and a lack of urgency. A few people experienced delays, feeling the process was dragged out with unresponsiveness and unfulfilled promises regarding follow-ups and policy confirmations.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the professionalism, knowledge, and... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and thorough... See more

Service

Customers consistently note positive experiences with service, highlighting excellent support and guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Mitul from Ratehub was the best decision ever! We can’t thank him enough for helping make the purchase of our lovely new home a reality. He guided us through every step with patience,... See more

Rated 5 out of 5 stars

Working with Jessica at RateHub was the best experience I’ve had purchasing several homes over the last 4 decades! I was pleasantly surprised how quickly she responded to all my emails and made her... See more

Rated 5 out of 5 stars

This was the second time we used this group to get our mortgage renewed, which should give you a hint on how the first time went. The second time was equally smooth and efficient, and Amro has done a... See more

Rated 5 out of 5 stars

Working with Jessica Barroso has been an amazing experience! She truly listens, understands your needs, and recommends the best mortgage solutions that fit your situation perfectly. Her profes... See more


Company details

  1. Price Comparison Site
  2. Education Center
  3. Insurance Broker
  4. Mortgage Broker
  5. Mortgage Lender

Written by the company

Ratehub is Canada’s leading one-stop shop for comparing and saving on mortgages, insurance, credit cards, investments, and loans. Founded in 2010, Ratehub helps Canadians make smarter financial decisions with powerful comparison tools, trusted loans, TFSA, and mortgage calculators, expert insights, and award-winning brokerages. Our portfolio includes Ratehub.ca — Canada’s #1 personal finance comparison website and mortgage brokerage — along with mortgage lender CanWise, insurance brokerage RH Insurance, and personal finance publication MoneySense. Each year, millions of Canadians use Ratehub to find personalized financial solutions and save more money. Learn more at www.ratehub.ca.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(94)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not So Good

Waited three weeks for confirmation of policy, and told every monday that "it would be sent today" and another week would go by and told that again at the beginning of the next week "sorry we're busy". Three phone calls, the same thing "oh we're busy but it will be sent today".
If you have time to waste, use it. I don't.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to work with

Ratehub was easy to work with, especially compared to the big banks. They provided clear rates and heads ups to any changes throughout my renewal process. I worked with Amro Affan and he was always communicative and responsive.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Ratehub is paid by third party…

Ratehub is paid by third party advertisers to redirect legitimate inquiries toward paid advertisers. They do not provide a legitimate rate comparison, they are a lead generating organization.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great mortgage experience with Amro, Mitul and the team

Amro was extremely responsive, answered all of our questions thoroughly, and moved the application forward promptly. The team provided a competitive mortgage rate upfront with complete transparency. Amro, Mitul, and the entire team were professional, knowledgeable, and supportive throughout the entire mortgage process. Overall, it was a smooth and stress-free experience working with Amro and the team at Ratehub.ca, and I highly recommend them to anyone looking for a reliable mortgage broker.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amro is a star

Amro was great to work with on our mortgage renewal. He was quick to respond to any questions and kept the whole process moving along at a good speed. This is the second time I have worked with him and he provides excellent service.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Ratehub help my mortgage renewal with great rates. Special thanks to my agent Mitul who took my case with patience and fast response to my questions. Thanks again.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Brian Sloman to secure a mortgage for my recent home purchase. He was always quick to respond and readily available to connect and clarify details and timelines. Thanks to his support and guidance, the entire process was smooth and stress-free. Highly recommend—thank you, Brian!

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

My mortgage renew during the Christmas…

My mortgage renew during the Christmas time,My wife and I provide updated information as required,from the beginning what kind of mortgage I need to best rate I signed ,Mitul Patel provide us professional job,Thank you very much!Definitely recommend anyone who need their mortgage done a excellent job!

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Mitul is extremely knowledgeable

Mitul was extremely professional, responsive, and knowledgeable throughout our entire mortgage process. He guided us clearly at every step and made a complicated process feel smooth and stress-free. When an unexpected title insurance premium came up, Mitul went above and beyond to get it resolved, which we truly appreciated. His communication, dedication, and attention to detail gave us a lot of confidence from start to finish. I would highly recommend Mitul to anyone looking for a trustworthy and reliable mortgage professional.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brian was very professional and…

Brian was very professional and attentive and was available at every step of my mortgage renewal process. This was a stark contrast to the service I received at all the big lenders. On top of this, Brian helped me secure the best rate out of all the lenders I reached out to. Pleasure working with Brian and Ratehub.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Ratehub's promotion for Tangerine Mastercard

One of Ratehub's promotion in October 2025 was Get a $50 Amazon gift card upon approval on Tangerine Money-back Wold Mastercard. I was approved on October 30, 2025 but as of today, December 11th, Ratehub hasn't sent me the gift card yet. Michelle from ratehub responded on my follow up only once which was on November 21st, and never responded anymore on my subsequent follow ups.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great option

I worked with Brian Sloman to renew my mortgage and port it over to another institution. Brian was great - organized, friendly, and available for questions and guidance.

December 1, 2025
Unprompted review

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