Alfresco Rattan (Rattan.co.uk) Reviews 

Absolutely disgusting company. Tricking people out of their hard earned money. Well they won’t be getting away with our money. I’m not letting this drop.
I’ve also got all the dates and venue names where they will be and will be travelling around to these and letting people know exactly what this company is. SCAMMERS. They’ve blocked me from Facebook, Instagram but I’ll find ways to post on their pages for sure.

14 weeks later we finally received our order. I cannot stress enough for people to avoid this company!! Absolutely disgusting the way we have been treated and lied to throughout the whole period.

Appalling. Shameful. Horrendous.
Cannot believe that ANY positive reviews have been submitted.
Thank goodness for Barclaycard.
Do NOT buy from this ‘company’
Fact.

Before I go in to the details of how bad this company is I must note that sadly all these 1 star reviews don’t matter. Alfresco Rattan operate hand to mouth so they will dissolve by the end of the year and come back with a new name. Even their Facebook page will show the history of this company’s many faces, such as The Garden Furniture Clearance Company.

Look at the Trust Pilot page for the The Garden Furniture Clearance Company. Look familiar? Now look at their website. Does the phone number and address look familiar? Interestingly, the most recent reviews for The Garden Furniture Clearance Company note that this furniture doesn’t last. So even if you do actually receive what you pay for, you won’t have it for very long.

They are also known as WGF - Wholesale Garden Furniture, which is how they appear on bank statements when they take money from you that they do not intend to return.

I have reported them to Trading Standards and sadly there isn’t much that can be done about a company that rob their customers, dissolve, set up under a new name and do it all again. Just don’t buy from this company or any other company affiliated with the person who sets them up (I won’t name this person as I don’t want to give them an excuse to remove this review but you can see it yourself by looking them up on companies house website - Alfresco Rattan LTD).

We bought furniture on 21st April despite the perfidious and instantly unlikeable sales lady. She lied to us about what was included in our set (3 stools not 2) and told us delivery was 4-6 weeks but wrote 6+ weeks on the invoice. She also refused to acknowledge that the website that I was looking at on my phone belonged to the company she was representing (it was Rattan.co.uk) and then told us after we had made the purchase that she didn’t like our furniture and preferred something else. The alarm bells were ringing but that day happened to be my girlfriend’s birthday and she was excited about getting some garden furniture for our first summer together in our brand new home so we bought the furniture anyway.

6 weeks passed with no communication from Alfresco Rattan so we called them (this is before they switched their phones off). Conversations and emails went back and forth with one person telling us our furniture was arriving the following week and another telling us it would be another 6 weeks. Furniture did arrive the following week (9 weeks after we ordered it) but it was not what we ordered. We were given 3 options;
1. They’ll give us £100 to keep it.
2. Return it and they’ll send us the correct order.
3. Our money back.
We opted for the second option so arranged for them to collect the furniture from us. During this time they couldn’t make up their minds about what their terms and conditions were. Originally we had 7-10 days in which to arrange the return, then, before even reaching 7 days, we received a voicemail at 4:30pm followed by an email to say that if they couldn’t collect it that day then we would have to keep it. I ignored this ridiculous demand and successfully arranged the return of the furniture, asking that considering the circumstances, they deliver the correct set quickly. 6 weeks later they emailed me to say that they couldn’t provide what we ordered and would refund us. That’s 15 weeks after accepting the order and sitting on £959 of our money.

I asked that the refund be done quicker than the usual 14 working days and was told that it couldn’t be done any quicker. That was the 29th July, which was the last time I have had any correspondence from Alfresco Rattan. All of my emails since have been ignored. Obviously they have also switched off their phones now so I couldn’t call them either. I decided to email them from a different email address and pretend I was interested in buying some furniture to see if they would reply. Guess what? They replied straight away! We had a lovely email conversation about a potential purchase over a period of about a week. They even offered to call me to make the purchase over the phone - amazing that they found a phone that worked isn’t it? During this time I was still emailing them from my original account asking for my refund with NO REPLY. I still have had no reply from them.

I have now contacted my bank and successfully arranged a chargeback. I also created a money back claim through the government website for small claims, which cost me £60.

About 2 weeks ago I asked my girlfriend to also email Alfresco Rattan as I was fed up of doing it. Coincidentally, over a week after she emailed, 30+ days after a refund was promised, 2 days after my small claim was lodged and on the same day that my chargeback through the bank was successful she received a reply! They were really sorry that she had to resort to claiming the money through the bank etc etc blah blah blah

This company truly is the worst company I have ever had the misfortune to deal with and, sadly for anyone still with an outstanding order, they will dissolve by the end of the year leaving many customers without furniture or refunds, the staff will remain apathetic and they will do it all again next year.

My advice to anyone still waiting on an order is to make a claim through your bank now before they dissolve. If you can’t claim through the bank, make a claim on the gov.uk website immediately.

To put in to contrast how bad these guys are, we ordered a beautiful set from internetgardener.com and received the correct order in less than 24 hours.

I see this company is still advertising, still posting how good they are on Facebook but still haven’t contacted me or had any comms about my order which I placed in May. No delivery either. Please please think carefully. If you must buy - pay by credit card so you can get your money back because it’s highly likely you will never receive your goods. Shameful.

Horrendous. No communication. Outright lies. Never return calls/emails. Had 2 delivery dates by text, 1st "sent in error", 2nd "wasn't put on van" refused to refund delivery charges or compensate time off work. Max £40 offered, delivery is £75, now a month later than advised with no idea if/when delivery will be. Summer is now over! I bought this for a house warming present for my daughter and her partner. It has been extremely stressful for them. Over £1100 of goods. PLEASE DO NOT BUY FROM THESE. I wish I had read the reviews first.

I always try to be fair with my reviews, so firstly I'll say that yes they were a bit slower than initially advised, and yes they were sometimes slow to respond to e-mails,. They also contacted me to say that they could no longer get the colour I had specified, but it then arrived and feels good quality, is comfortable and looks great. They also refunded my delivery cost due to the mess around, so I feel 3 stars could seem to Rattan.co.uk to be unfair, but to those who are reading this and those let down, they might think I'm being generous.
If you decide to buy from them, make sure you're not requiring it urgently and just sit back and wait, because I'm sure you'll be happy when it eventually gets there

I wish I had never heard from pay for my goods told they would be two to three weeks no sign then told end of September so I asked for a refund guess what still waiting find them totally unapproachable arrogant and disgusting I dislike them with a passion
I really am so angry with them I could explode my advise stay away from them they will lie to you

We purchased an outdoor corner sofa from a ‘pop up’ event in Newcastle in April 2019. When we purchased the saleswoman told us the set would be with us in June which we thought was reasonable as we would have it for the start of summer. We paid in full on the day. The furniture eventually arrived in August after the long delay and no updates from the company. Having missed most of the summer we left the delivery boxed in the garage until last weekend when the nice weather returned. On unpacking it the glass on the coffee table was chipped and has a scratch on top of it. I took a photo and sent it to the company expecting a simple replacement (the least they could of done considering the huge delay) however an email was returned saying as we didn’t inform them within 48hrs of delivery they would be unwilling to do anything and basically accused us of damaging it. I replied asking for the complaint to be passed on to a manager however got a blunt reply from the same person again saying they would not be doing anything. I feel the customer service of this company unacceptable and would not deal with them again in the future.

AWFUL.
I can’t believe I even have to tick one star!!!!!
So went to a winery near me as they were having a Rattan sale, A nice respectable place, some lovely rattan garden furniture so bought a corner sofa with delivery 5 to 7 weeks this was May. After seven weeks I phoned the company with no answer on the phone and 10 emails later finally got a response, Was told the crate was delayed and could be another few weeks,(would never of known that information if I hadn’t got in contact!) guess what, still no communication with company and lots of emails later as you can never get through on the phone I decided to cancel my order, I was then told that my refund would be with me within 14 days! Guess what, no refund and no response to my emails.
I then went to citizens advice and my bank to start further action, my father-in-law was in Bournemouth so popped in to what was like a shed and asked where my refund was!!!
He was told they only get money in at the weekends so could not process my refund until the weekend, I then got my refund the following week only because my father-in-law went to them in person and said to them I would be taking further action.
I have never dealt with a company that has such shocking customer service and dishonesty, I believe I never would’ve got my furniture.
DO NOT RECOMMEND THIS COMPANY.

Absolute jokers. As with all the other reviews on here these guys are total con artists . They will tell you your item is in stock but basically only order once a sale is made leaving you waiting 10 weeks for your furniture to get to you from China . Chasing them up is near impossible, if they do answer the phone they sound offended you’re asking and the promise of a phone call back never happens . Like many others on here they gave me the old bad weather boat story . Spend a bit more money elsewhere and save yourself the stress of dealing with these people. ( que C.W with some generic response that will have absolutely no mention of compensation)

Same experience as most of the other customers on here: no furniture after over 10 weeks and utter lack of communication. Absolutely terrible customer service, we have contacted our credit card company and are in a dispute to get the money back on the credit card because alfresco rattan are delaying and not honouring the refund policy. Just a quick note to anybody else who has bought furniture from this company on credit card you only get 120 days to raise a dispute with them so make sure you raise the disputes within this time.

Awful company, never use! awaiting for money to come back on my card still nothing has come on my card, luckily i used my credit card so will be asking for a full refund.

Avoid like the plague. Same as everyone else paid for furniture none delivery wasted 2 days holidays to get told it wasn’t on truck then second time told it didn’t fit. Do not pay these scamsters cash go via credit card I did and am now disputing so I can get a full refund. Avoid avoid avoid

We ordered our garden set on the 15th June 2019 at Dunstan Hall Norwich. We paid in full and we were told that it would be on a container in a few weeks. We had not heard anything so rung them a few times with no answer, they eventually replied to an email stating that the set we had chosen hadnt been put on the container and they would upgrade us for free with a set they had in stock and would be delivered the following week. After seeing the photo we agreed to this, i booked the day off work but still had not received a delivery slot so rung the courier to be told its not being delivered no apology no explanation. Alfresco Rattan wouldnt answer their phone to me or my husband and eventually again did reply via email. We have asked for a full refund and are still waiting, they are now saying they are going to deduct the delivery charge! Seriously....what delivery!
Please avoid this company i left a review on their Facebook page only for it to be deleted and myself and my husband blocked!
These people are scammers. We just want our money back which they have had since 15th June. Absolutely disgusting

Very disappointed in this company. The young lad at the hotel where the sale of the products took place was very helpful, professional and efficient. However, although the product was delivered on the day promised, some of the cushions were not the correct match for the furniture ordered and delivered. It was the delivery chap who told us this before we had noticed ourselves. We contacted the company after a few days as we hadn't heard from them, given they were told of the issue by the delivery driver. They asked for photos of the incorrect cushions which we provided together with a comprehensive explanation of the issue. We then received many clearly misunderstood communications, which we kept replying to so as to get them to understand, but still no cushions or even replies to our recent communications asking for updates. It seems they aren't listening or bothered about customer care. All of that said, we are pleased with the furniture that we bought, a good price for good products, it is just the follow up customer care which has proven on this occasion to be poor.

We are still waiting for completion of our order that was ordered in Feb. We ordered Black waited in all day for the delivery, no delivery no phone call. I phoned them three times they said it was on for delivery, no delivery first day. I phoned customer service 3 time the following day with no joy they didn’t know where it was, 4.30 I had a call saying it was damaged, we ordered 3 separate items but nothing was delivered. Then they informed me I’d have to wait 2 more months for my delivery, I asked was there a different colour available they got back to me 2 days later to say there was grey, so we had grey delivered 2 weeks later. The order included loungers but one had parts missing so couldn’t be used. I have been chasing them for 3 months for the replacement lounger. I’ve had every excuse under the sun including another delivery day that nothing showed up. 4 weeks back they were waiting for our lounger to clear customs, then two weeks back they missed their delivery to my area and now its awaiting customs clearance again. Customer service is a joke. Order ref W113908 ordered Feb 11.

We recently purchased our dining set from a pop up event in Llandudno . At first we were a little nervous as we had never really been to one before and didn’t know what it was all about. I have to say we are absolutely delighted with the furniture and the quality. We have so many people comment how lovely it looks. I appreciate some people have had bad experiences,but I have to say we absolutely love our furniture and would definitely recommend and would buy from them again.

I wanted to write this review after the awful reviews that I have read on this site. We purchased our lovely set of garden furniture from a pop up event in Maidenhead. They said it would be 7 weeks but actually it was just over 10 weeks by the time we got it. I have to admit that I was slightly nervous about whether we would actually receive it after reading all these awful reviews. I did call them a number of times without success however I emailed them and they responded within a couple of hours explaining that it had be delayed in shipping from China. On the date that they said it would arrive, I emailed them again and they responded again within a couple of hours informing us when it was going to be delivered. The courier company that they use were very professional and arrived when they said they would and I am now sitting on a beautiful piece of garden furniture that I am very pleased with. In short, there are obviously people that have had bad experiences on here however they are a decent company. I’d recommending emailing over telephone and give them a chance. The furniture was later than expected but the quality is great and far cheaper than you would pay at say a garden centre. We are super happy with ours, so don’t loose faith you might just have to wait a few more weeks than they say!!

I like the rest of the people writing bad reviews, which is pretty much everyone I have handed over my money for a set of furniture which I have not received. Was told that it would be delivered between 2 - 4 weeks, we are now in week 5. Looking at the other reviews, with people waiting 10 - 12 weeks looks like my journey has only just started.
Telephoned 20 times in one day with no answer, have emailed three times with no reply.
We are going to visit the next ‘pop up’ event to explain the issues we are having (And to make sure everyone reads this site) to all of people who attend.
Have to say I’m very disappointed with the Shrigley Hall hotel (Macclesfield) Where i brought the furniture they should have done their homework on this company before letting them use the venue. Although they do answer their phone they have washed their hands of the whole thing.