Rattanfurnitureuk Reviews 

Please see below a copy of my letter recently sent to this company. Dispite taking £999 from me they have not interest is doing anything they say they will from calling you back to actually delivering the stuff. If I could swear on this site I would !!
Begin forwarded message:

From:
Subject: Fwd: Zebrano Rattan Furniture UK: New Order # 1900006454
ent from my iPad

Begin forwarded message:

Re the attached order


I have had to chase you on 10 occasions just to get confirmation From [Name] that my order would be delivered today and surprise surprise nothing has arrived.

I have had no contact from you despite asking for written confirmation that my order would be delivered today. I have also phoned 3 times today to attempt to get this sorted out but frankly you don't seem interested in speaking to me as my calls have not been returned as promised.

I now consider you to be in breach of contract with regards to the sale of this furniture as your have taken my money without any ability or effort to fulfil you side of the contract by delivering the goods.

I expect a full refund to be processed back to my account by the end of this week. I will also be contracting MasterCard to place the payment in their dispute system.

If my money is not refunded in full as requested I will seek legal action.

Please email your response by return.

I placed an order for a 6 seater rattan dining set with this company on the 19th of April 2014 as they were the only site stating they had stock availabe and the price was similar to others I had visited who had all stated that no stock was available. I then attempted to call them on the 23rd of April to arrange a suitable delivery date as I work away from home a lot. I was told they would return my call but this did not happen so called again on the 24th. Eventually I managed to talk to someone other than their overflow service who were polite and helpful but had no access to their systems. This staff member informed me that their computer system was faulty and it always said they had stock when in fact this was not the case and they were expecting none in until the end of May! They did offer to cancel my order and I agreed to call them back after checking other sites but not being able to find the item on other sites I agreed grudgingly to wait but made it clear I felt they were selling goods unfairly if they were saying they had stock when in fact they did not.

I received a call a few weeks later saying the furniture would now be available from 13th of May and that someone would call to arrange a suitable delivery date. Not having heard anything by the 14th of May I again called them and was told that that they would deliver on the 23rd of May and so I agreed to work from home that day as they said delivery would be between 8:30 and 6:00 and that the delivery company would call an hour before arriving. Not having heard by 4::30 from the delivery company I called to check what was happening and to get a tracking number to check the delivery status. As previously I was answered by the overflow service who were extremely polite but could be of no help as they had no access to the company systems and were in fact acting as a messaging service. I was told that I would receive a return call as soon as possible. A large number of calls by myself later and on Saturday resulted in no call backs and in fact no company representative contact at all.

I have told the overflow service I am now concerned for the money that was taken from my credit card weeks ago and will be reporting this company to trading standards if no call back today. In short the service is appalling and even if the price is attractive I would recommend going elsewhere.

Update 6 June:
Following on from my previous review I received contact from [Name] at Zebrano within the hour of posting the review. [Name] was apologetic and you can only empathise with her if she is having to deal with al the complaints. That said I was advised that the reason there was a delay in response was due to the fact that a check was being made of the stock levels of the reclining sofa set, there was one left and my name had been put on it. Delivery date of 2 June was given and I am pleased to say that it arrived on 2nd June as promised.
Oh dear, the elation was short lived, the delivery note clearly stated that it was a showroom model, for which I had paid full price and at no time was I advised this was the case! With a little trepidation I opened up the packaging on the coffee table whereby 2 cushions had been stored for delivery. I took the cushions out to find that they were really grubby and they were soiled with stains on both sides ( my husband's response is not printable!!), needless to say I did not open any other part of the product. I emailed straight away and to be fair [Name] responded directly, stating she was aware it was showroom but had been assured it hadn't been used. A reduction of £149 was offered (15%) but I declined it as it was too awful and requested arrangements for the furniture to collected and money refunded. The furniture was collected the next day 3rd June but 3 days on I am still waiting for the full refund of my money. I have written again to [Name] as the company are very quick to take your money despite no contact or delivery dates advised on initial ordering but now appear to be very reluctant to refund the money. I took a precaution and got the Operations Manager of the collection company to email me confirming that they had indeed collected the goods, call me a cynic..... I have again written to [Name] this morning and stated that I want my money refunded in full by close of business today or I will take the next steps with Trading Standards.
All this is a real shame as the quality of what I saw was really good.
Lynn
Despite reading the reviews I was optimistic that it was just a blip and proceeded to spend £999 with this company. I ordered the furniture via the internet on 16th May 2014, the page stated I would get an email confirming order with a link for tracking the order, great I thought the service was just a blip, how wrong can you be. I did indeed receive confirmation of my order via mail ; order number 1900006696, but no link for tracking. I immediately rang the [Private Data] number to be advised someone would call me back within 48 hours, and it would be marked as priority, you guessed it no call back, I then wrote an email on the evening of 19th May requesting a response back, still not had anything, I called again on 21 May again to be told someone would call me back, and again it would be marked as urgent, just called again and guess what the lines are still all busy and someone will call me back. I was advised by the young lady that I spoke to today that the people taking the calls initially are an outsource company who only pass messages on, this lady was very empathetic but clearly she couldn't do anything for me. As a customer spending £999 where the money has already been debited surely it is not too much to ask to be advised when the product is to be delivered. I will give it another couple of days and then I will need to take steps to get my money back, if only I could speak to someone to do so.
I agree with one of the other reviewers, if you don't want to get frustrated by lack of contact and spend time chasing these folk then I would recommend that you purchase your furniture elsewhere.

Promised furniture was in stock only to find it wasn't and that it was on order. When I did get to speak to someone they would promise a call back that would never happen. Over a month with no communication and still £1000 out of pocket. So I have contacted my bank and requested a charge back against them. Don't get tempted by their competitive pricing, order from someone who actually wants your business and is prepared to communicate with you.

If you looking for a company to give confidence that your order will eventually arrive or if you do not wish to keep chasing this is not the company for you. Would not use again and i support a lot of the negative comments previously posted.

Having ordered, paid and then hearing nothing I did phone and was told the next shipment would be due in May. We are now 3 weeks into May and still no sign of any furniture, phone call or email to say what is happening.
I have emailed again today and phoned but with no success. i made the mistake of paying by debit card so I am hoping that they will refund my £699 pound but I am looking at asking my bank to do a chargeback for this as I am fed up with being kept in the dark.
Update 2/6/14
I did get a reply to say that my money would be refunded within 3-5 working days but 8 working days later I am still waiting for my money back - how I wish I had used my credit card and not debit card. Phoned again this morning and yet again got their overflow service.
The latest delivery update on webite gives the middle of July.
I can see this company folding soon so I advise all to NOT order with them except with a credit card - thats if you want to take the risk. They do sell under several different trading names so double check before you order elsewhere

Waited over 3 months for a garden set to arrive and nothing as we kept getting fobbed off with excuse after excuse after excuse so we gave up and asked for our money back !
Very poor service indeed and would NOT recommend this company to anyone .

Like a few people on the review site - I was close (maybe eager) to go down the route of a 1* review and begin ranting about my experience.

I have ordered a corner dining unit (£1000) knowing delivery would not happen until the next month. I requested a more defined ETA when in the month and was responded to very quickly by the manager (Jodi) that the order was fulfilled and i would be contacted regarding delivery.

At this point, communication between myself and the company fell short of what online consumers would expect, falling into the same 'trap' as many on here where any attempt to call was met with no response.

I have to say, however, with a little care and attention (and patience) from the consumer, as well as attention to detail from the company, these issues need not cause the level of friction they appear to do.

My issue came down to continued use of the 0703 phone number (provided via the 'delivery' emails) rather than the standard no. provided on the website. If this is also your strategy, i would switch!

Jodi (the manager) obviously cares about the level of service and delivery the company provides and through e-mail and the correct telephone number the communication, attention and resolution has been excellent.

The mix of best price i could find on the market with the level of service delivered, for me, is the right one. Premium services come with premium prices. The key is that Jodi (the manager) has acknowledge my feedback and has been gracious in doing so. It's easier to chastise than to praise and in my situation I would like to share the commitment, humility and acknowledgement of required focus on consumer excellence that i have received.

wrote a review on this company a few days ago complaining about lack of service. Once the complaint went online they contacted me the same day to sort out the problem. All goods now received and are fantastic. If they sort out the ability to contact them when there is a problem this would be a great company to deal with.

Thank you so much for all your help and guidance the furniture fits exactly right and all thanks to your advise and attention to detail.
Will be back for more garden furniture soon.
Great customer service and great quality furniture.

This was a huge purchase for me (I've never spent a lot of money on garden furniture) so it was very important to me that the product and service matched my expectations, and they both did. I'd highly recommend this business to anyone!!!

Placed an order of just shy of £1000 to be told I would receive around May 10th, have not heard from company to arrange delivery and when I phone today they say that there was a backlog of of orders and I wouldn't get mine until next shipment in around 8 weeks!!!!! When I asked to speak to a manager the sales girl [name] said she was busy and would call me back which of course she didn't then wouldn't answer any of my calls after. Worst customer service ever, they say they have no idea or a system regarding their back orders, but they are quick enough to debit my card SHOCKING!!!! Not even an offer of an alternative.

Furniture delivered yesterday and it's fantastic. Cover and parasol base missing. Cannot get a response by phone or email. Have they gone bust? If you are still in business please email john@edmondsonhouse with details of missing items.

Furniture due to be delivered yesterday. No sign of this at all today and no response at all to e-mails. No telephone response either to several calls throughout today. Buyer beware!

I order and paid for a dining set over 3 weeks ago. they initially called to arrange delivery but then had to cancel saying someone would be in touch to rearrange. Since then, silence. No responses to calls or emails so its difficult to cancel.

I could not recommend anyone use this company if that is the service received which judging by the other reviews is fairly common.

If rattan is looking at this review please contact me to explain. My order number is 1900006437

Really pleased with our Zebrano garden furniture, arrived without problem, not only looks great but really makes the whole garden look smarter and enjoyable to be in - would recommend

Received cube, it looks brilliant and feels really sturdy, looking forwards to a lovely summer of eating al fresco!

I had been searching everywhere for small set of rattan furniture for my property.
Called these guys and was expertly looked after by Wendy.
Her knowledge was second to none and she soon found me exactly what I was looking for.
The order was placed and within 5 days it was sitting pride of place on my patio.
If you are looking for a small but practical bistro set, look no further than the balcony cube set.
How versatile !!
Without any hassle at all I can have a 2 or 4 seat dining set, or chairs with footstools to chill out on !
Fantastic product with a fast, efficient, excellent service to boot

A great and neat table and chairs set, makes my garden look great! Easy to order and the delivery guy was very helpful delivered to my garden. It rained the first week of having it which is typical but I'm hoping for sun to enjoy it fully soon! However although it got soaked it still looks brand new. Friendly service. Just need the plant pots to match now.

Good company to deal with - I ordered my furniture online and arranged delivery without any issues - all on time and as agreed - very handy as this was for my parents!

Quality of the furniture was very good and superb value too - I would recommend to anyone.