Fast delivery. Initially when I placed my order, I realized after 3 days I ordered the wrong item. So I quickly contacted customer support and they reversed my order. I received my refund a few day... See more
Company replied
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See what reviewers are saying
Very wide range of products, quick processing time, quick delivery, discount coupons that apply on already discounted items, also it seems like they pack at least some of their products fresh when the... See more
Company replied
Shipping is fast and some of the products are good, but others are faulty. For example a 500g bag of "premium" walnuts had fingernail sized bits of hard walnut shell in them: easy to break a tooth w... See more
Company replied
Rawfoodshop has become my go-to for high-quality raw foods. Their selection is impressive. The only thing missing? A delivery service. As someone who shops frequently and buys in bulk, having the op... See more
Company replied
Company details
Written by the company
Sveriges första och största e-butik med ekologisk mat och levande föda. Rawfood, veganmat, ayurveda, superfood och glutenfritt till marknadens bästa priser! Välkommen in! http://www.rawfoodshop.se/
Contact info
Östergatan 26, 21122, Malmö, Sweden
- support@rawfoodshop.se
- www.rawfoodshop.se
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
brown sugar
Was very disappointed with the quality of both the brown sugar and the date syrup. When I reached out to your team, I was informed that returns are not accepted. I would appreciate it if you could review this policy or offer an alternative solution.
November 1, 2025
Unprompted review
Reply from rawfoodshop.se
Hi,
Thank you for sharing your feedback with us.
We are sorry to hear that the brown sugar and date syrup did not meet your expectations.
We truly understand your disappointment and appreciate that you took the time to let us know.
If you would like us to look into this further, please reply directly to the email with your case number.
By responding there and letting us know you have been in contact with us on Trustpilot, we can easily trace your previous contact and assist you more effectively.
Best regards,
Rawfoodshop Team
Great store!
Very wide range of products, quick processing time, quick delivery, discount coupons that apply on already discounted items, also it seems like they pack at least some of their products fresh when they're ordered. The order came neatly packed and exactly as expected.
September 22, 2025
Unprompted review
Reply from rawfoodshop.se
Hi Anna,
Thank you so much for your wonderful feedback!
We're happy to hear that you appreciated our wide range of products, fast delivery, and careful packaging.
We truly value your kind words and hope to see you again soon. 🌸
Warm regards,
The Rawfoodshop Team
Non existence customer service
Non existence customer service!
A few hours after I have ordered, an item that was sold out was back in stock. I emailed them and ask to add it to my card instead of the powder form which I was forced to order since the tablet form was sold out. They said they can not do any adjustment, which means zero flexibility and customer service in this company. Will never order here again!
September 10, 2025
Unprompted review
Reply from rawfoodshop.se
Hi Maryam!
Thank you for taking the time to leave a review! 🙏
Sorry to hear that you are not satisfied!
Unfortunately, we cannot add products to an already placed order due to payment.
We are truly sorry but hope for your understanding!
Have a nice day and welcome back! 🌹
Best regards,
The Rawfoodshop team
Bad products
Bought 2 jars of vegan pistacchio cream. There's clearly some issue with the product as they both taste bad (acid), no pistacchio flavour at all. Reached out to them but they claim I agreed when buying that product could have a different colour or appearance. And I cannot complain based only on my "taste". Never again from that company.
August 25, 2025
Unprompted review
Reply from rawfoodshop.se
Hi!
Thank you for taking the time to leave a review! 🙏
Sorry to hear that you are not satisfied with the product!
I can see that you have an active case with our customer service who will help you further with answering your questions and concerns about this product! ⭐
Wishing you a continued nice day and welcome back! 🌹
Regards,
The Rawfoodshop team
Herbal Purity You Can Trust
The products are absolutely authentic and of the purest quality—I really appreciate the herbal richness and effectiveness. The only drawback was that the delivery took longer than expected, but the products themselves are definitely worth the wait!
August 19, 2025
Unprompted review
Reply from rawfoodshop.se
Hi!
Thank you for taking the time to leave a review! 🙏
We are glad to hear that you like our products and we hope that the delivery will be faster until next time you order! ⭐
Wishing you a continued nice day and welcome back! 🌹
Greetings,
The Rawfoodshop team
Reply from rawfoodshop.se
Hi Larissa!
Thank you for taking the time to leave a review! 🙏
We are sorry that you had to wait longer than usual for your package!
Due to a sudden increase in orders, we posted information on the website that we had longer delivery times.
If you have any further questions or concerns, you are welcome to contact our customer service at: Support@rawfoodshop.se.
Have a nice day and welcome back! 🌹
Regards,
The Rawfoodshop team
Good products, wrong delivery and delay in customer service responce
Hej,
The products are great, many options and top quality. It's just I received the order "wrong" the quantities I ordered for different items was confused.
Thank you for replying. I was able to contact the support and they were very helpful and corrected the order. Many thanks
July 31, 2025
Unprompted review
Reply from rawfoodshop.se
Hej!
Tack för att du tagit dig tiden att lämna ett omdöme! 🙏
Beklagar det inträffade!
Vi vill gärna hjälpa dig vidare med detta, men kan dessvärre inte se att du mejlat vår kundtjänst.
Du är varmt välkommen att kontakta vår kundtjänst för att upprätta ett reklamationsärende på följande mejl:
Support@rawfoodshop.se
Märk gärna mejlet med ''Trustpilot''.
Önskar dig en fortsatt fin dag och välkommen åter! 🌹
Hälsningar,
Rawfoodshop teamet
I have bought frequently over 2 years
I have bought frequently over 2 years. But now things seem to change. I bought 5 kg of organic almonds some months ago, expiration date July 2026 but the almonds are already going bad. I have complained to RFS but they refuse to listen. A large part of the almonds are bad, dried out etc and not possible to eat.
I have told my friends to stay away from RFS. and would not recommend them to anybody after my last experience.
July 13, 2025
Unprompted review
Reply from rawfoodshop.se
Hi Sigurd,
We truly appreciate that you’ve been a loyal customer for such a long time, and we’re very sorry to hear about your negative experience with the almonds. This is not the quality we strive for. We would like to investigate this further and offer compensation if the product was indeed faulty. Please email us again with a reference to your case so we can follow up properly.
Best regards,
Customer Service – Rawfoodshop
Reply from rawfoodshop.se
Hi,
We apologize for the lack of response and for the missing delivery. This is not acceptable, and we want to resolve the situation as quickly as possible. Please send your order number to our customer service so we can investigate what went wrong and ensure that you receive your products or a refund.
Best regards,
Customer Service – Rawfoodshop
Reply from rawfoodshop.se
Hej Arne!
Tack för att du tagit dig tiden att lämna ett omdöme! 🙏
Vad roligt att höra att du tycker om våra produkter! ⭐
Önskar dig en fortsatt fin dag och välkommen åter! 🌹
Hälsningar,
Rawfoodshop teamet
Problems with Support
Hi! I think Rawfoodshop is a good company, but I had problems with their Support. When I asked to replace or add some items to my order, they advised me to return the whole order and order it again. In that moment I thought that the customer service was great! I've sent about 3 different messages saying that I want to return the order but they still sent my order yesterday. They also said they didn't receive my messages about the return. I resent them that mail and I also resent them the screenshot of that mail being sent. I asked if they returned my order but they haven't replied. Then I received a message that my order is on the way. That whole process created a long delay in delivery time and I also wonder if they will compensate me for their mistake. I felt dismissed when they didn’t reply to my message/ didn’t see my message and it created some confusion.
Otherwise I think it’s reliable company and the products are good quality .
Thank you Rawfoodshop for your understanding and good service,I hope that my feedback will help you to improve.
June 16, 2025
Unprompted review
Reply from rawfoodshop.se
Hi!
Thank you for taking the time to leave a review! 🙏
Sorry to hear that your emails are not reaching us!
Of course we will solve this for you, so we have therefore sent you a new email and hope that we can receive your answers so that we can help you further with your matter! 🌸
Wishing you a continued nice day and welcome back! 🌹
Best regards,
The Rawfoodshop team
Very good quality
Got my pistage-Creme, fast and smooth. The taste and creaminess exceeded my expectations and finally, I could make my own Dubai Chokolate tasting really good.
June 6, 2025
Unprompted review
Reply from rawfoodshop.se
Hi Eva!
Thank you for taking the time to leave a review! 🙏
We are glad to hear that you like our products and that you received your delivery quickly! ⭐
Wishing you a continued nice day and welcome back! 🌹
Greetings,
The Rawfoodshop team
Always pleased with my orders arrive on…
Always pleased with my orders arrive on time,protective packaging, items appear as described.
June 2, 2025
Unprompted review
Reply from rawfoodshop.se
Hi!
Thank you for taking the time to leave a review! 🙏
We are glad to hear that you like our products and that you received your delivery quickly! ⭐
Wishing you a continued nice day and welcome back! 🌹
Greetings,
The Rawfoodshop team
Great store
Everything I ordered was fresh and nicely packed. Order arrived only 3 days after placing it. They made sure that glass bottles were extra protected.
May 27, 2025
Unprompted review
Reply from rawfoodshop.se
Hi!
Thank you for taking the time to leave a review! 🙏
We are glad to hear that you like our products and that you received your delivery quickly! ⭐
Wishing you a continued nice day and welcome back! 🌹
Greetings,
The Rawfoodshop team
Quick to respond via email
They resolved my issue via quick email response
May 26, 2025
Unprompted review
Reply from rawfoodshop.se
Hi Sheana,
Thank you for taking the time to leave a review! 🙏
We’re sorry to hear about your experience.
I can see that you were in contact with our customer service and that your case was resolved the other day ⭐
Wishing you a wonderful day and a warm welcome back! 🌹
Kind regards,
The Rawfoodshop Team
This is my first time buying stuffs…
This is my first time buying stuffs here, I love the shop, the quality and the staff. 🥰 So great, im gonna come back soon
May 27, 2025
Unprompted review
Reply from rawfoodshop.se
Dear Annie!
Thank you for taking the time to leave a review! 🙏
We're so happy to hear that you're satisfied with your shopping experience with us! ⭐
Wishing you a wonderful day and a warm welcome back! 🌹
Kind regards,
The Rawfoodshop Team
They take responsibility
They forgot to include one of the products in my latest order. When I let them know they responded quickly and said they were refunding the portion of the order I didn’t receive. However I still wanted the product! When I originally posted this review I only gave 3 stars but they contacted me immediately and took responsibility which is the most important thing here 😊
May 8, 2025
Unprompted review
Reply from rawfoodshop.se
Hej Joshua!
Tack för att du tagit dig tiden att lämna ett omdöme! 🙏
Jag kan se att du har haft ett ärende med vår kundtjänst som nu är avslutat där de hjälpt dig vidare med en lösning samt att du mottagit en kompensation! ⭐
Önskar dig en fortsatt fin dag och välkommen åter! 🌹
Hälsningar,
Rawfoodshop teamet
Check the "best by" date on products…
Check the "best by" date on products before sending them out!
May 14, 2025
Unprompted review
Reply from rawfoodshop.se
Hej Ted!
Tack för att du tagit dig tiden att lämna ett omdöme! 🙏
Det är många som förväxlar batchnummer och bäst-före datum.
Kika gärna så att det inte är batchnummer du kikat på, då våra produkter inte ska ha passerat Bäst-före datum! 🌸
Skulle du ha ytterligare frågor eller funderingar är du varmt välkommen att kontakta vår kundtjänst på: Support@rawfoodshop.se.
Önskar dig en fortsatt fin dag och välkommen åter! 🌹
Hälsningar,
Rawfoodshop teamet
The nuts are really good
I love the nuts. The quality is incredible, and the fact that they are organic makes it even better. Also love that they offer discounts from time to time. I wish they were a little more consistent with the discounts. Because I often end up waiting for them and then delay buying nuts.
May 14, 2025
Unprompted review
Reply from rawfoodshop.se
Hi!
Thank you for taking the time to leave a review! 🙏
We are so glad to hear that you are satisfied with your shopping experience with us! ⭐
Wishing you a continued nice day and welcome back! 🌹
Greetings,
The Rawfoodshop team
Absolutely fantastic!
I received an email about how I had won an easter basket from them and (like everyone probably would be) I was sceptical. I had never truly won anything before so after doing some research that I was going to be optimistic, open minded and give it a shot. And boy am I glad I did. Not only did it arrive just 2 days later, the amount they sent was of such abundance and of top of that, the quality was so so good. Not a single bad product. So I immediately went to order a couple more products to try out and it was the same experience. Quick delivery and great products. The lady I was communicating with seemed kind as well, so based on that I'm going to go ahead and assume that the entire company os run by decent people as well. Just all around a great experience and I personally don't have a single complaint.
May 1, 2025
Unprompted review
Reply from rawfoodshop.se
Hi Michaela!
Thank you for taking the time to leave a review! 🙏
We are so glad to hear that you are satisfied with your shopping experience with us and congratulations on your win! ⭐
Wishing you a continued nice day and welcome back! 🌹
Greetings,
The Rawfoodshop team
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