Ray-Ban Reviews 7,432

3 days later - Rayban finally stepped up and offered a solution. I guess this review prompted them to do so. It's sad that it took this and so many other calls and emails to customer service to finally have a solution. This all could have been avoided...I tried to purchase the AI sunglasses as a gift for my boss in the US using my Canadian credit card. The Canadian site wouldn’t allow a US shipping address, and the US site wouldn’t accept a Canadian billing address. After multiple calls, long holds, and automated responses, I was told this is a known issue. A supervisor offered a 50% voucher to use on the AI sunglasses, but it didn’t work—apparently discounts don’t apply to this product - why did she give me the voucher then?!. Despite repeated follow-ups, the only “solution” was to keep calling back.
Bottom line: Ray-Ban made it impossible to complete the purchase and provided no real resolution. I won’t be buying from Ray-Ban again. Terrible experience for a luxury brand. Walmart and Amazon have better customer service.

The site is corrupt. There is no way to initiate a return. The process they describe keeps looping you back to the product you want to return and not to a page where it suggests you will directed to print a return label. Outrageous flaw or deception. I have emailed about he impossible returns fiasco. Awaiting reply

My husband got these for me with prescription and transition. They look great, but I can barely wear them after 2 hours because the legs hurt my head and I start to get a headache. You can’t get them to expand to make them loose due to the mechanicals of the glasses. Also they start to slide down my nose and they can’t be tighten again due to the mechanical concept of the glasses. If I could return them, I would. Def would NOT recommend.

Received my rayban meta sunglasses,but I purchased wrong style ,returned them and got a refund accepted, but ive received no money back yet even though I'm eligible for full refund, does anyone know how long it takes for money to be returned to my bank ,also can't find a contact telephone number anywhere to ring them ,thanks

DO NOT BUY ONLINE, AT ALL. I have requested a return of remix glasses for this to be declined; have explained they’re faulty and a substandard product but keep getting “broken record” responses about their returns policy.

Someone from their legal team needs to explain to their bosses in very simple language that company policy does not ever override the law, although I expect they’re already totally aware. Apparently, if you order remix glasses and they’re faulty or something wrong with them, rayban will NOT refund. Completely illegal and breach of consumer rights legislation, as is the remix no return policy for orders placed online; does not seem legally compliant (personalised and customised are not the same, there are a limited number of combinations, just because rayban will not resell customised remix products doesn’t mean they could not). Sooo bored of big bully-boy companies like this extracting cash in exchange for literal rubbish; they’re faulty, cost £170 and will need to go in the bin because they’re not safe to wear. The low rating on here just highlights how this brand has gone totally downhill, zero respect for the customer; never again.

This company and its customer service is absoultely appauling!
They have charged me for a second order that I did not authorise due to (confirmed by them) network issues. Refused to stop the payment from being taken and told me I would have to return the items for a refund and wait 20 days for it to be issued.
The items have arrived and I've now been told I've got to wait an unspecified amount of time to return them due to their system not updating.
The customer service is unhelpful at every turn. You are passed from pillar to post with people promising you solutions and none being delivered.
At this point this company has essentially stolen my money and are doing everything in their power to make it difficult for me to get it back.
For a company that is so well known their processes and customer service is the worst I have ever had the displeasure of dealing with.
I will never ever buy from this company again.

If I could rate this product zero I would. My fair warning is to not try to purchase before the holidays because we have been waiting on our glasses for over a month. They are stuck in customs both DHL (the shipping service that Ray-ban selected.) and Ray-Ban cannot give us an answer of expected time of arrival. To make matters worse of course this was a present for my husband‘s birthday that already passed. And to continue we had the most atrocious customer service, extremely rude with no answers whatsoever. We called new times and they told us there’s nothing they could do and then when we asked for a refund, they also stated that they cannot do that until we received the product. We spoke too many managers and many customer service representatives at Ray-Ban. For this to be a huge corporation, they should know how to get their product across customs and not get it. Stuck in customs for the past two weeks.So not only is he not going to receive the glasses as a birthday present, but probably not as a Christmas present as well, we cannot get our money back and they have no estimated time of arrival. Just because this has been such a terrible experience we are considering once we do receive them just returning them to not give RayBan our money.

Very disappointing experience with Ray-Ban, mainly due to their use of Evri, one of the worst delivery companies in the UK.

My first order was never delivered after a long wait, and I wasted a lot of time chasing it before finally getting a refund later. To avoid this happening again, I placed a second order and chose collection, but Ray-Ban still used Evri to move the item from their warehouse to the branch. The same problem happened again — delays and no proper delivery.

This is unacceptable. Ray-Ban may be a good brand, but working with Evri is seriously damaging their reputation. Evri has failed twice, without delivering correctly even once.

I would not recommend ordering online until Ray-Ban changes their delivery partner.

Very disappointed with Ray-Ban’s personalisation service.

The engraving shown on the website looks discrete and elegant, but the glasses I received had a huge, ugly and tasteless font, completely different from the preview. I provided photos clearly proving this mismatch.

Despite the evidence, Ray-Ban refused to issue a refund and claimed the problem was caused by my monitor distorting the image and that is normal I receive a completely different personalisation item, which is unacceptable. The poor finish even makes the frames look far from a genuine Ray-Ban product.

I expected much better from a premium brand. Be very careful when ordering personalised items.

Great experience at store in India, Chandigarh

I ordered prescription glasses from Ray-Ban on 21 November. The initial estimated delivery date was 3 December, so I took time off work to be at home for the delivery. At the last moment, the date was changed to 6 December, requiring me to take additional time off.

After that, the delivery date kept changing with no explanation. Eventually, I had to change the delivery address to my workplace to avoid further disruption. As of 15 December, the glasses have still not been delivered, and all my attempts to contact Ray-Ban customer service for updates have been unsuccessful.

The repeated delays and complete lack of communication have been extremely frustrating. Based on this experience, I would not recommend ordering prescription glasses through the Ray-Ban website.

On the website it said pick up in 3 days and after I paid that turned into 10 days. Not really honest and probably could have just had it delivered to my house for that amount of time. Probably should give me a discount on this purchase if they would like my loyalty to thwor brand.

The site sucks. It kept charging more than what it’s supposed to be. I ended up not placing an order since it wouldn’t stop overcharging me.

In Italy one star is too much! The client assistants post-sales is the worst possible it’s unbelievable complicated to receive the correct product service required. Endless email’s totally lacking in quality or respect for the clients request, best summed up as embarrassingly slow and inefficient. Taking literally weeks to deal with the simplest problem. The result thing possible is DONT BUY RAY-BAN in Italy!

Thought I was doing the right thing ordering my RX glasses direct from Ray Ban with genuine, equalized (upgraded) lens made specifically for the frame. BOY WAS I WRONG! The lab made a mistake and added prism to my RX, wore the glasses and they literally made me sick. Re-read the prescription card and sure enough RB blew it! OK np, RB said they would make another pair. Well that order was placed wrong by the RB rep too (again, caught by me) and then cancelled with no info from RB = MORE DELAY. Rep made ANOTHER order, now my third and its been taking literally weeks. The status hasn't changed, responses from reps via email are different every day and When you find the time to call, Support is foreign and could honestly care less. I've had to email CS multiple times, wait the day for the reply which is usually vague and lacks relevant info AND I STILL JUST DONT HAVE GLASSES A MONTH AFTER MY (VERY EXPENSIVE) PURCHASE!!!!

Mind you, this is supposed to be a Luxury Eyewear Group!?

“I bought a pair of Ray-Ban 3025 Aviator sunglasses, and when I received them they were dirty, with signs of use, and they were not the size I ordered. This upset me very much. I always use Ray-Ban, but buying from the online store was disappointing.”

Disability discrimination. Breaking consumer rights act.

Flat out refused a refund and even made a fraudulent claim with the delivery company under my name. Currently ongoing legal and reporting to trading standards and ico and FCA for the discrimination refusal of legal standards and for not supplying me with the glasses.

My first report to Ray-Ban about my faulty Meta Wayfarers was on 9 September. Since then, I have followed every instruction they gave me, including emailing the support address they publicly provided here on Trustpilot. I sent all the required details immediately. I received one brief message saying they were “checking internally,” and from that point onward, the communication has completely collapsed.

It is now several months later, and I have had no repair, no replacement, no progress, no meaningful update…..absolutely nothing.

If you are considering purchasing the Ray-Ban Meta Wayfarers, please understand this clearly:
the product is impressive until something goes wrong. When it does, Ray-Ban’s after-sales support is effectively absent.
You could easily find yourself stuck with an expensive device that fails under normal use and a customer service team that becomes unreachable after the first reply.

This is not a minor delay, this is a systemic lack of support from a premium brand that claims to offer quality and reliability. Based on my experience since 9 September, I strongly caution potential buyers: do not assume your warranty will be honoured or that anyone will help you if the product develops a fault.

The customer service has been deeply disappointing, and at this point, I would advise people to think very carefully before spending their money on these glasses.

Ray-Ban has the worst customer service I have ever experienced. They don’t care about customers or their problems. I called and emailed multiple times, but they never solved my issue. On top of that, they delivered my order to the wrong address.
The courier company they work with is even worse, making the whole process a nightmare. I would never recommend shopping online with Ray-Ban — it only brings stress and big problems.

Terrible customer service!
I ordered sunglasses as a gift, but while I was still waiting for them to arrive, my situation changed and I no longer needed them. So when I came to pick up my online order in the store, I immediately asked to cancel it. Instead, I was given a small piece of paper with a customer support phone number and told that the company is new to the Canadian market, so they don’t have a system to process online returns in-store. I was told that I would need to call support and ship the order back myself.

Customer support only works on specific days and during limited hours, so after the weekend I called them. They sent me a link to submit a return request, and after filling out the form I received a message saying that the return shipping label would be sent to my email within 48 hours. A few days later, once I finally received the label, I took the sunglasses to the post office — where I was told that the label must be printed and they cannot do that there. I had to go to the nearest print shop and print the label at my own expense before I could send the order back.

Why am I the one who has to deal with all these inconveniences? I had to spend an entire week figuring out how to return these sunglasses. I’ve regretted ordering them a million times. I honestly don’t understand what is wrong with this company customer service! In every other store, returning an online order takes just a few minutes!

Of course, I will never order from the Ray-Ban website again — why should I put myself through this stress?

Sadly, but this whole situation has changed my opinion of the company overall, even though my husband and I have always chosen Ray-Ban glasses and have never had any complaints about the quality before.