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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and prompt service, highlighting the speed of delivery and the ease of the ordering process. Many people appreciate the competitive pricing and the quality of the products received, often noting that items are as described and represent good value. However, some customers also noted issues with product advertising, stating that items on the website were not always accurately represented. A few people were dissatisfied with having to cover the return shipping costs for incorrect items, especially when the issue stemmed from the product description.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency.... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the easy and straightforward... See more

Price

Customers consistently note positive experiences with price. Reviewers frequently mention finding the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received r... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Knowingly Sold Me Damaged Goods

Purchased 3 bags of farmyard manure yesterday from Ray Grahams and asked for an assistant to put it in the car. When I got home I found that they had put a burst/damaged bag of manure in my car which they had attempted to seal using tape. No one would ever have picked this bag up so they clearly thought that I was some stupid woman who wouldn’t notice. I certainly noticed as I had manure leaking out into my boot which damaged my car and had to be cleaned.

They knowingly tried to deceive me and sell me damaged goods and in doing so damaged my car which had to be cleaned immediately. Avoid this deceitful company at all costs, they couldn’t even apologise and tried to pawn me off saying these things happen. Check everything this shop sells you as their ethics cannot be trusted. Better still avoid the shop completely!

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Deliver to Ireland without additional fees or customs. Great communication and speedy delivery.

April 22, 2024
Unprompted review
Ray Grahams logo

Reply from Ray Grahams

Thanks very much for taking the time to leave us a five star review John. We look forward to dealing with you again in the future. Kind Regards, Ray Grahams Ltd.

Rated 4 out of 5 stars

They had the product that I needed

They had the product that I needed, although not in the colour that I wanted, but I went ahead and ordered. I didn't realise that they were located in Northern Ireland, but hey-ho; it was eventually thrown over my garden wall by the DPD courier, but was well packaged and not damaged. Exitex door seals are well manufactured and it works great.

April 24, 2024
Unprompted review
Ray Grahams logo

Reply from Ray Grahams

Hi Paul and thanks for taking the time to leave a review. We're glad that the order arrived with you safely and we hope you'll consider us again in the future. Kind Regards, Ray Grahams Ltd.

Rated 5 out of 5 stars

Excellent as usual!

Excellent and immediate service as usual from the team. Will continue to use without hesitation!

May 2, 2024
Unprompted review
Ray Grahams logo

Reply from Ray Grahams

Thanks very much for the five star review Mike. We're always happy to help, and we look forward to your next order. Kind Regards, Ray Grahams Ltd.

Rated 5 out of 5 stars

Was searching high and low for…

WAs searching high and low for replacement Perspex for my greenhouse and came across this site. Dropped a message asking if the available stock was suitable and if there were any other charges since it's a bulky item and they replied right away. Bought the Perspex at half of what it'd cost anywhere else with free shipping and had it in three days safely packed and exactly right. Very pleased and will be back again.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Fast process and very quick delivery, not only with the item I purchased but also previous purchases. Prices are also very good compared to any other site.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

It was so simple to order and pay online. The packaging on the parcel was excellent. Great service.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free shopping

I ordered online over the long weekend and received my package in 2-3 days to Dublin, Ireland. Best prices and great experience overall, highly recommend.

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Good service all round!

Easy to order, good price, prompt delivery. The Outback bbq skewers and rack look good but I don’t expect to use them for a couple of months, especially today as it’s snowing like mad outside!

January 28, 2024
Unprompted review

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