Raymour & Flanigan - Abington Reviews 

182
TrustScore 4.5 out of 5

4.4

939 Old York Road, 19046 Jenkintown, PA, US


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Rated 3 out of 5 stars

2 or 3 tries after following instructions. To date no contact from you guys about date to bring new leather luve seat. AND an unexpected delivery charge of over $165. because they couldn't repair furn... See more

Rated 5 out of 5 stars

We had service today for an ottoman and Rafiq was courteous, friendly and helpful. He has a great personality and although we had to wait 2 weeks for service, he was super nice. Our issue is not resol... See more

Rated 5 out of 5 stars

Raymour & Flanagan is by far my best furniture store. The sales representative are always outstandingly kind, knowledgable, patience and genuinely caring. There is always a wide variety to choose fr... See more

Rated 5 out of 5 stars

The Salesman (Rodney) was very helpful and gave us our space to shop and explore without being in the way. We have a very specific set of needs, two sets of furniture combined, and he went through all... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 939 Old York Road, 19046, Jenkintown, PA, United States

  • 2155722461

4.4

Excellent

TrustScore 4.5 out of 5

182 reviews

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4.4

All reviews

(182)

4,288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stupendous Customer Service!

Nancy & Marisol provided the best shopping experience a customer could ask for! They were friendly, patience and very informative.

October 22, 2023
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Reply from Raymour & Flanigan - Abington

Hello LK! Thank you for your feedback. We're glad you enjoyed shopping with us! We hope you enjoy your new furniture!

Rated 3 out of 5 stars

Delivery experience

I ordered an ottoman that was for to be picked up on Saturday. I was called on Thursday, the woman told me they failed to put it on the truck so it would not be available until Tuesday. Frustrating…

October 20, 2023
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Reply from Raymour & Flanigan - Abington

Hello, Nancy! We strive for excellent customer service and are so sorry to hear about your poor experience. Please e-mail us at RFCare@raymourflanigan.com with your account details, including name and phone #, along with a brief description of this issue so we can try to make this right for you. Thank you!

Rated 5 out of 5 stars

My order was online

My order was online, but communications was fine.

September 11, 2023
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Reply from Raymour & Flanigan - Abington

Hello Stephanie M Abel! Thank you for your feedback. We're glad you had such a good experience with us. We hope you enjoy your new furniture! Thank you!

Rated 5 out of 5 stars

Sharif was professional

Sharif was professional, kind and very pleasant to work with. He accommodated me as he noticed my disability. He didn't rush me to buy anything, but made sure I got what suited my needs and comfort. Sharif did EVERYTHING he could to help me get the right purchase. Sharif was a blessing and I Thank him for his service. Everyone was kind and helpful.

September 12, 2023
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Reply from Raymour & Flanigan - Abington

Hello Joseph, Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!

Rated 3 out of 5 stars

They do did not have much chairs when I…

They do did not have much chairs when I went to pick them up on Saturday , September 2.

September 1, 2023
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Reply from Raymour & Flanigan - Abington

Hi John. We're very sorry to read that you had a bad experience with us. If you would like to discuss these concerns further, please send us an email, to rfcare@raymourflanigan.com, with your order information (including your name, contact information, and your current issue. We would be glad to have someone from our Customer Care team get in touch with you regarding this issue. Thank you!

Rated 5 out of 5 stars

Good

Good service

August 30, 2023
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Reply from Raymour & Flanigan - Abington

Hello Ijaz, Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture, come again soon.

Rated 5 out of 5 stars
Raymour & Flanigan - Abington logo

Reply from Raymour & Flanigan - Abington

Hello Anne Sherman! Thank you for your kind words, we are pleased to know that our sales associate did a great job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Easy web site

July 28, 2023
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Reply from Raymour & Flanigan - Abington

Thank you Jay for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture.

Rated 5 out of 5 stars

A positive shopping experience

Eric was tremendously helpful in assisting us with our purchase decisions. He was there when we needed him, but he allowed us our space to explore the store. We are very happy with our selections and were very pleased with the overall price of our purchases. We will definitely return to Raymour for any future furniture needs.

July 2, 2023
Rated 5 out of 5 stars

Jay Siyah

Jay Siyah, Salesman and office staff member, Julie were both very professional and made me feel like an important customer to R& F.
Looking forward to a quick delivery and early arrival.
Asking the office to make goo on the incentive program towards a $25.00 Bonus for purchase over $500.00; which I qualify for by my $675.purchase on Sunday (6-11-23) . Thank you, in advance for your cooperation. Have a great day and be safe. Ed Weick 215-431-4178 (c)

June 12, 2023
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Reply from Raymour & Flanigan - Abington

Thank you so much for your kind review, Chip! It's great to hear that Jay and Julie did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Our salesman Jay was amazing both…

Our salesman Jay was amazing both times. Professional, kind, courteous, knowledgeable and an all around great salesman!!!

May 15, 2023
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Reply from Raymour & Flanigan - Abington

Thank you Sheila Lax for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Top notch customer service

The service representatives are very efficient. During my initial visit, one representative composed an invoice of my items and provided copies to share with my husband to use for measurements, and to reference when completing my order at a later date. The representative also helped my to initiate a warranty claim for a separate item. Upon return a few days later, another representative easily accessed my order, the warranty claim, and add an additional item for purchase. The transaction was seamless from beginning to end. Best of all I will be enjoying my purchase in 3 short days. Top notch customer Service.

May 10, 2023
Rated 5 out of 5 stars

Prompt

Prompt. courteous greeting by salesperson. Randi was knowledgable, professional, personable. He listened to me and what my reason for coming to R & F was. These things made my very first encounter at this R & F location a great experience.

March 25, 2023

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