Raymour & Flanigan - Carle Place Reviews 

217
TrustScore 4.5 out of 5

4.6

275 Glen Cove Road, 11514 Carle Place, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a love seat to match a previously purchased sofa. It came with a flaw in the seating material. Rather than repair, they ordered a completely new sofa , with same made to order fabric. Arrive... See more

Rated 5 out of 5 stars

The salesperson was very professional, knowledgeable and patient. We actually visited the store three times before we made a purchase. Each time we visited , Shakeela was very helpful and patient with... See more

Company replied

Rated 3 out of 5 stars

May I received a “re-selection” recliner. It came Defective. Had to go thru process to get it assessed/fixed by technician. He used a crowbar to “fix” it. NO. I had to call customer service twic... See more

Rated 5 out of 5 stars

From the moment we were greeted by salesperson named Frederick Hall who courteously accompanied us as we browsed leather sofas, to his assistance in trying to find the sofa we wanted and finally makin... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 275 Glen Cove Road, 11514, Carle Place, NY, United States

  • 5167393494

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(217)

3,902 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a good experience buying a…dining set

We had a good experience buying a dining room set because Fred was our sales person. He was personable and very patient with all our questions and our change of minds on the color.

January 5, 2023
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Thank you for taking the time to leave a review, Carol! We're happy to hear that your sales associate was personable and patient!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

The salesperson was very professional

The salesperson was very professional, knowledgeable and patient. We actually visited the store three times before we made a purchase. Each time we visited , Shakeela was very helpful and patient with us, she realized that we were making a major purchase( ended up buying $10,000 worth of furniture). I will gladly recommend Shakeela to anyone.

December 30, 2022
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Thank you for taking the time to leave a review, Marta! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Hussein was very very helpful and a…

Hussein was very very helpful and a great rep

September 4, 2022
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Thank you for taking the time to leave a review, Michael! We're happy to hear that your sales associate was so helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great experience

August 23, 2022
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Thank you Matthew Newman for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Jade was exceptionally helpful...she…

Jade was exceptionally helpful...she went above and beyond to help me put together the look I wanted.

August 8, 2022
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Hi J,
Thank you for your great feedback. We're happy to hear your sales person went above and beyond your expectations!! Enjoy your new furniture. -Jeff V.

Rated 3 out of 5 stars

I'm actually quite surprised to see the…

I'm actually quite surprised to see the charges that appeared after thinking I was purchasing couches for $3800 plus tax. Suddenly there was a high delivery charge on top of taxes on top of the warranty. Disappointed that the store would not at least waive the delivery nor go lower on the price nor give me more time on the financing. 7/7/2022- As an update, because the response from customer service below seems to indicate something was done, nothing was. I did reach out and they did absolutely nothing about my gripes. Still sorely disappointed.

June 23, 2022
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Hi Constance. We are sorry to see that you are dissatisfied with our delivery fees. We would love an opportunity to talk this over with you. Please reach out to us at rfcare@raymourflanigan.com and someone should be in touch with you shortly. -Jeff V.

Rated 5 out of 5 stars

Excellent customer service

We walked into the showroom looking for a specific item. Jodi our salesperson took us to the item. She was very sweet and knowledgeable of specifications. We have our special needs son with us and was able to get everything done very quickly.

October 28, 2021
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Thank you for taking the time to leave a review, Jennifer! We really appreciate you taking the time out to share your experience with us. -Taylor W

Rated 5 out of 5 stars

The Denali platform bed is an excellent…

The Denali platform bed is an excellent product and I'm very glad I bought it. It's solidly built, the finish is flawless, and the storage doors are large and convenient. Plus the delivery experience, as usual with R&F, was prompt and beyond complaint. The delivery men were courteous and did a bang-up job assembling the unit.

October 23, 2021
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Thank you for taking the time to leave a review, MR! We really appreciate you taking the time out to share your experience with us. -Taylor W

Rated 5 out of 5 stars

The representative was so helpful

The representative was so helpful, it only took me half an hour complete my purchase. Thank you!!!

October 22, 2021
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Hi customer,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

Rated 4 out of 5 stars

Satisfaction and Complaint

Service at your store in Carle Place was terrific. Salesman was knowledgeable, courteous and helped me select a nice couch and dining room table. Delivery was on time with accurate advance notice.......My only problem was with your accounting dept. I called 2 days after purchase to ask if I could come into store in person and pay down the financing agreement, using gift cards I had received at my retirement party on Thursday, Oct. 7. I was told (a) financing had already been put through a day earlier and it was too late and (b) you don't accept gift cards as payment. I was upset and said I would not shop there again. Pat Calvert

October 21, 2021
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Hi PAT,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

Rated 5 out of 5 stars

My experience was wonderful

My experience was wonderful. Your sales person Lonnie was knowledgeable, helpful and patient.

October 5, 2021
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Hi Angela! Thanks so much for leaving us a 5-star review! We hope to see you again soon! -CE

Rated 5 out of 5 stars

Great experience …

Anthony at the Poughkeepsie outlet store was knowledgeable and helpful. He guided us in selecting the items we wanted and gave us space to decide. I highly recommend him snd we are pleased with our delivered selections as well.

September 14, 2021
Rated 5 out of 5 stars

we had a great visit to your Gateway…

we had a great visit to your Gateway location store in Brooklyn NY. The salesperson was outstanding. She was very helpful in helping us choose the furniture that would fit in the new apartment. She even came with us to help get the correct measurements for the space we have.

August 18, 2021
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Hi Richard,

Thank you for your awesome feedback. We are so glad you had a pleasant experience with us. We are looking forward to seeing you again soon! -Taylor W

Rated 5 out of 5 stars

Turning a bad experience into good

I’ve purchased from Raymour & Flanigan in the past so of course I went there when I needed a dresser and an accent chest. I went there on 3 individual occasions and all three times I walked in and I wasn’t approached or greeted. I finally had to ask for help. Michael Farrier had just finished up with a customer when I asked him to help me. He was more than happy too and what an amazing job he did I was able to purchase my dresser and accent chest and he was also nice enough to order a painting I wanted off of your website. Shame on all of the sales people that turned there backs on me because they lost out on a $1900 sale. You never would’ve known that they work on commission.

July 26, 2021
Rated 5 out of 5 stars

Customer service is top notch here

Customer service is top notch here! Very friendly sales reps, great products, easy purchase/delivery options. Definitely recommend.

June 28, 2021
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Hi Elisheba! We are happy to see you enjoyed your experience at Raymour & Flanigan. We hope you're enjoying your new furniture! -CE

Rated 5 out of 5 stars

we had a lovely sales girl who…

we had a lovely sales girl who really helped us in the Outlet store in Sunrise Mall Nassau

June 15, 2021
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Hello Pam! We are glad to see your experience shopping at Raymour & Flanigan was enjoyable! We hope you enjoy your new furniture! -CE

Rated 5 out of 5 stars

Good Salesmanship

The Salesman Mr. Mannan was courteous and knowledgeable to understand my needs. He helped me to find guest room bed & mattress best fitted for my situation. I am planning to go back for purchasing a living room sofa set in pretty soon.

June 14, 2021
Raymour & Flanigan - Carle Place logo

Reply from Raymour & Flanigan - Carle Place

Hello Mohammed! Thank you for taking the time to leave us such an excellent review! We appreciate you shopping with us! -CE

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look