Raymour & Flanigan - Marine Park Reviews 

Sales person was knowledgeable, and very patient with two seniors. Seemed to really care about getting us the new chair we needed.

The level of customer service and professionalism

My sales associate Musya Khrapko was wonderful very helpful friendly and patient. She took the time to explain everything and understood our needs. I would highly recommend her to family and friends.

I would like to acknowledge Krystana, the informative and pleasant costumer care rep on our recent visit.
She made the visit easy and she possessed a genuine interest in our concerns.
She is definitely an asset to Raymour and Flanigan.
Thank you
Marie and Bob Strazza

Purchased my sofa in 2021, also bought platinum protection. I didn’t have sofa long and my cushions were sagging bad. Raymour replaced it, I didn’t want another sofa because I liked the one I had. Back in February 2026 I was having the same issue with the cushions, first technician just squeezed the foam between the other foam and made it look even, 2 weeks later sagging again. Another technician came out took all the foam out and fit the new foam evenly between the other foam. Needless to say, that didn’t last long either. I call today and ask if they can give me two new cushions instead of wasting their time. And mine.
It’s very uncomfortable to sit on and very annoying because you can’t get comfortable. My husband is disabled and has kidney disease, and finds it painful to sit on it because the cushions are crooked. I’ve tried rotating them turning upside down. And still it’s crooked and sagging.
I called today to get another Service appointment and spoke to Monique, and was adamantly told my protection expired in February. I told her but I started this claim before it expired and it’s been an on going problem And not my fault whatever foam techs are using is not helping the situation..She’s telling me I have to pay now for a service app. I told Raymour from the beginning the cushions need to be replaced, I was told they have to see if they can fix it first, and if not they would see if they will replace the cushions. Now it’s a different story, and I can’t get anything unless I pay for it , and might not even get the cushions that would make a lot more sense instead of sending technicians out that are not helping the situation.
I’ve purchased a lot of furniture from Raymour, but After this , I don’t think I will be buying from them anymore. And when I asked for supervisor, Monique said they will tell me the same thing and wouldn’t direct my call to them.
My problem is with the cushions nothing else, so why can’t I get this resolved? I started claim way before it expired.. same issue nothing different.

I would like to share our truly outstanding experience purchasing furniture — and it is important to say that this purchase happened specifically thanks to Khrystyna Balanetska.

From the very beginning, Khrystyna demonstrated an exceptional level of professionalism. She carefully listened to all of our requirements, paid attention to every detail, and often anticipated our wishes even before we fully expressed them. It was her thoughtful guidance and expertise that gave us confidence in every decision we made.

Khrystyna selected furniture that perfectly complements our apartment, creating exactly the atmosphere we were hoping for. We were especially impressed by the quality — it exceeded our expectations.

Throughout the entire process, we felt genuine care, full attention, and a high level of competence. Khrystyna didn’t just help us choose furniture — she created an experience that made the whole process enjoyable and inspiring. Thanks to her, we found pieces that truly enhance our living space, elevate our mood, and improve our quality of life.

This was an extremely positive experience, and we already look forward to coming back again with our family. We will gladly and confidently recommend Khrystyna Balanetska as a consultant with outstanding professionalism, deep understanding of clients’ needs, and sincere human warmth.

Thank you, Khrystyna — this purchase would not have happened without you!

The salesperson was friendly and knowledgeable. There was no "hard sell" feeling. I chose a set of sofas that I liked, but wanted to think about it for a day or 2. She understood completely, gave me her card and thanked me for coming in. I went back 3 days later and purchased all 3 pieces of the set.

My salesman was Ricardo, and he was very professional and patient with me, As well as the Customer Service Lady, She was nice as well

I had a great experience at this store Khrystyna B came to my assistant very professional & knowledgeable about the products and helped me with my daughter and I bedroom set.
She kept in contact about the delivery and we are 100% satisfied with the service my family and I would recommend R&F any day.
Love love our beds.

I visited the store for re-election, and the manager was very kind to review my options. I was able to select my product according to dimensions in a very timely manner. Thanks!

The service was very good, all my questions were answered

We ordered 2 chairs, after extensive delay ONE was delivered... ordered a replacement, it's almost MARCH - still have received it !!!

Always a pleasure working with Cynthia

Had a wonderful sale lady, Ms, Cynthia, I have had her twice, she very kind and patient and will help you get the best for what you are looking for, She is the best...... Thank you for your service.

Very bad services

My experience was wonderful at Raymour and Flanigan. Ms. Cynthia Riggins was excellent, she patiently listened to my questions about what type of furniture I was interested in buying. She provided me with detailed information about bedroom furniture and was very helpful in my decision.

Ronald was great

The sales person was very helpful answered my questions

Professional and understanding of the job.

The customer service with Paul was good