Raymour & Flanigan Reviews 

Jody Favors was exceptional: professional, personable and solved our problem seamlessly.

Marilyn greeted us with such a smile when we first walked into the store. She helped us tremendously while still giving us time and space to look around. When we finally needed her help she was right there with us to the very end of our purchase. This was by far the most wonderful shopping experience we have had.

Great support from all we worked with. Fast and professional delivery

I’ve never left a bad review in my life but I am at my wits end with Raymour and Flanigan. I ordered a new sofa, rug, and armchair for my new home. The sofa was meant to be delivered at the end of May but was pushed back until June 1st. Fine, I understand things happen. The sofa was delivered June 1st with a large grease stain (probably from the truck) and a small tear. I filed a claim that very night. After 72 hours, I followed-up. I had to follow-up FIVE times before I heard anything, and that was on June 23rd, more than three weeks later (and only because I tracked down multiple numbers before I finally was able to speak to someone). A technician came out and found the sofa could not be fixed so would be replaced. They were scheduled to come on July 6th. Received an email that morning but when I clicked the link to track the delivery, it said the delivery was cancelled, nothing more. Having taken the day off work, I was annoyed but called to see what happened. I was told the sofa was out of stock and that I’d hear back about the next steps. I never did. I had to call again, was told the sofa was estimated to be back in stock July 28th, and that *I* had to call to check in and follow up to see when the sofa would arrive. I was told being sent an email confirmation or tracking was impossible because it’s all internal. It is completely unacceptable that I had to track all this down myself. Had I not called and hounded, I never would have found out what happened. Now I have to call to find out when and if I’ll get my replacement sofa? Unbelievable. Once this saga is finally over, hopefully soon, I will never shop at Raymour and Flanigan again. What was an exciting time, shopping for my first home, has been a massive headache for over a month.

PS - I paid for Platinum Service. I’d hate to see what silver or gold service entails

Denise was most helpful. Outstanding employee.

Lucky our salesman was extremely knowledgeable and helpful

I bought a Furniture Set and a Bedroom Set I purchased a platinum protection plan as well so I bought the furniture in 2022 my coverage was for 5 years I never asked these people for anything my knobs came off the dressers and the bed frame broke ,I asked if they clean the furniture they only do spot cleaning the denied the claim to do anything saying I should of contacted them when this stuff happened over time at different times I’m so upset I will never purchase another warranty these places pick and choose what and who they cover furthermore I’m not shopping here ever again.

Delivery service was excellent

Never received confirmation or an order # online order 6/19/26

Carole was very knowledgeable and understood what I was looking for.

The team was responsive and asked timely clarifying questions

Going in were you know a friendly face with a great attitude and a beautiful smile. Knowing what you are looking for. Got right to it!

The quality of the furniture is good, and the prices are reasonable. Our salesperson, Raymond Smith, was fantastic.

Aiden was a true gem. He was kind, knowledgeable and thoughtful. We enjoyed working with him.

We ordered 2 bedroom dressers on line. They match our headboard and side tables, previously purchased in store. We've purchased lots of furnishings from R&F over several years. Very nice products at a reasonable price

Great sales person- and the delivery was incredibly smooth.

Very nice salesman answered all questions he is a keeper.

Customer service was fine cost of the product was okay at the product home it was damaged to one of the cushion covers took a long time for the technician to come out and he brought the wrong cushion cover it's been quite a while since that was scheduled now we're scheduling a new one Don't understand why they don't FedEx the cover straight to us we can put that on ourselves you don't need a technician it's very inconvenient to have to set up a schedule and then wait around all day for somebody to show up put a replacement cover on the cushion just saying probably won't be shopping at raymour and flanigan anymore

I ordered two beds online. The order process was easy. The one problem was understanding the option for delivery. I did not understand if assembly was before or after delivery to the room. I called for clarification but the representative had to put me on hold 3 times to answer my question. The answer was important because the bed would not fit through the door if previously assembled. I look forward to receiving my order.