Amanda was great- very knowledgable, personable and friendly, and was NOT PUSHY, like some salespeople are. She listened to us, respected what we said, and went out of the way to accomodate us!
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See what reviewers are saying
We had a problem with 2 defective mattress/box spring sets that were exactly the same, each set purchased less than 2 years apart. Brandie, the store manager, went above and beyond to have our warrant... See more
Online purchase was easy and I was able to find mattress options that were within my price range with helpful filters to narrow my selection. I was able to find a universal base that was adjustable as... See more
Company replied
Typically, when entering you are attacked with questions and pushy sales reps, this did not occur last night. (I understand the salesperson role but it does make it quite uncomfortable for the consum... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3380 Southwestern Boulevard, 14127, Orchard Park, NY, United States
- 7166755970
4.7
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Sales man was not pushy and let me…
Sales man was not pushy and let me shop. He checked in on me at times and answered all my questions
July 27, 2024
Reply from Raymour & Flanigan - Orchard Park
Hi Donna,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed a comfortable and pressure-free shopping experience. Our team strives to provide helpful and attentive service, and it's wonderful to know that our sales associate was able to assist you effectively. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Orchard Park
Thank you, Eugene, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Orchard Park
Hello Patricia Belanger! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
It was a good experience
It was a good experience, we went in knowing what we wanted and it was quick and we got our furniture
May 23, 2024
Process.
When trying to get information on a certain recliner the sales person kept giving me information on other recliners. I asked for info again and he once again gave other info. When he gave me info on the recliner I asked about it was difficult to read the info as he sent it from his phone and the pics were small. I called another Raymour and was able to get the info I needed. When I got the quote though Raymour isn't the easiest to order from. We are a tax exempt NYS organization and the process from your accounting Dept is not the most efficient, at least from our end.
May 15, 2024
Reply from Raymour & Flanigan - Orchard Park
Hello Wny DDSO! Thank you for your feedback. We are sorry to see that you only had a 3-star experience with us! If there is anything we can help you with, please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your account. Thank you!
Reply from Raymour & Flanigan - Orchard Park
Thank you so much for your review, Joseph! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Unhappy customer
Went in to look for a bedroom set for spare room. Saw a set it said $750, so I asked the salesman to figure a price for that plus a decent mattress. He came back with the manager and she said it was marked wrong price. I was upset so I left the store. Why would they loose the sale? Anyway I went home and hrs later I called back and took the set anyways even tho I wasn’t happy about what happened. I just think it was bad customer service. Thought they had to honor the price that was marked. I may check into this. Unhappy customer!!
May 1, 2024
Unprompted review
Reply from Raymour & Flanigan - Orchard Park
Hi Audrey. We are very sorry to hear about the poor experience you had with us! We would love the opportunity to speak further with you about your concerns. Please email your order details, including your name and the phone number associated with your account along with a brief description of this issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our Customer Care team. Thank you!
Reply from Raymour & Flanigan - Orchard Park
Thank you so much for your review, Ralph! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
overall great shopping experience
April 8, 2024
Reply from Raymour & Flanigan - Orchard Park
Hello Mark Gonzalez! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Item we wanted is on order.
March 31, 2024
Reply from Raymour & Flanigan - Orchard Park
Hello Woodrow! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
The mattress that I purchased at…
The mattress that I purchased at Raymour and Flanigan was exceptional. Customer service experience was fantastic, and the delivery occurred one day after the purchase. The mattress is absolutely phenomenal, and I cannot think my sales representative at the delivery men enough for the quality of the mattress as well as their quality of service. if you are looking for a mattress and exceptional service to find the right fit for you, this is the place to go in Orchard Park!
March 29, 2024
Unprompted review
Reply from Raymour & Flanigan - Orchard Park
Thank you, Julie, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I wanted to purchase a couch
I wanted to purchase a couch. The salesman I worked with was Brendan Forcucci. He was very helpful. Also, gave me time to be by myself to ask family members what they thought about the purchase. He was very professional and deserves a raise.
March 17, 2024
Unprompted review
Reply from Raymour & Flanigan - Orchard Park
Hello DEBORAH! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!
Brendan was super helpful and walked me…
Brendan was super helpful and walked me directly to the sofas I had in mind. He was patient and attentive, even personable with my son while we goofed around the store.
The purchasing process was simple and easy, with a super quick delivery option. I can’t say enough about how seamless the whole transaction was. 10/10 for professionalism and urgency!
February 28, 2024
Our salesman was awesome
Our salesman was awesome. We found exactly what we wanted. Great experience. 👍🏼
January 22, 2024
Reply from Raymour & Flanigan - Orchard Park
Hello DB! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!
Brandon was very knowledgeable and not…
Brandon was very knowledgeable and not pushy at all as some sales associates can be! He listened and asked questions to help fit my living room needs! Great job
October 29, 2023
Reply from Raymour & Flanigan - Orchard Park
Hello Renee Mitchell! Thank you for your kind words, we are pleased to know that our sales associate was so knowledgeable and gave you room to shop! We hope you're enjoying your new furniture. Thank you!
Dan the man!
Dan was our sales consultant. He was knowledgeable and extremely helpful. Enjoyed his sales ease. If we need more, I’ll remember him!
October 26, 2023
Reply from Raymour & Flanigan - Orchard Park
Hello K. Hannon! Thank you for your kind words, we are pleased to know that our sales associate was so knowledgeable and helpful! We hope you're enjoying your new furniture. Thank you!
I purchased a loveseat and sofa…
I purchased a loveseat and sofa McKinley was the name.They didn't have the color I wanted at the store but could order it.So I ordered the sky blue they said it would take 8 to. 10 weeks.Well it came after just 5weeks.After delivery men left I was putting pillows on couch and noticed the seams on furniture were all not even in pattern on couch and loveseat.also under the cushions were tears in the fabric and stretching of the material seams and a place on the inside of the cushion that something was sticking out ready to come through the fabric.So I called the Raymour & Flannigan's to see what they were going to do.They said they would send a service by rep to look at the problem he came last week the set is now 3 weeks old .The service representative said I see what your saying about the furniture but that's the way it is and we can't do anything about it.So I called the service dept and she said we can't help you.So I have found the factory where it was made Fusion Inc and I'm dealing with them as we speak.They asked for pictures and i sent 18 pictures.Now we will see if the factory stands behind there careless furniture.As for Raymour & Flannigan's I would not expect to see such a low quality in fabric matching and low quality in stuffing in there stores.I have bought from them bedroom sets,dining room sets pictures decorations and im totally disappointed with there service and quality.
October 18, 2023
Unprompted review
No problems We are happy with our…
No problems We are happy with our purchase and delivery
October 7, 2023
Reply from Raymour & Flanigan - Orchard Park
Hello Vince Schwert! Thank you for your feedback. We're glad you had such a good experience with us. We hope you're enjoying your new furniture! Thank you!
Reply from Raymour & Flanigan - Orchard Park
Hello Maria Bauer! Thank you for your kind words, we are pleased to know that our sales associate did an amazing job! We hope you're enjoying your new furniture. Thank you!
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