Amanda was great- very knowledgable, personable and friendly, and was NOT PUSHY, like some salespeople are. She listened to us, respected what we said, and went out of the way to accomodate us!
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See what reviewers are saying
We had a problem with 2 defective mattress/box spring sets that were exactly the same, each set purchased less than 2 years apart. Brandie, the store manager, went above and beyond to have our warrant... See more
Online purchase was easy and I was able to find mattress options that were within my price range with helpful filters to narrow my selection. I was able to find a universal base that was adjustable as... See more
Company replied
Typically, when entering you are attacked with questions and pushy sales reps, this did not occur last night. (I understand the salesperson role but it does make it quite uncomfortable for the consum... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3380 Southwestern Boulevard, 14127, Orchard Park, NY, United States
- 7166755970
4.7
Excellent
126 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great customer service
Great customer service, I was greeted at the door and walked back to customer service where I was taken care of immediately. The gentleman who brought my night stand to my car was extremely helpful and polite!
March 2, 2023
Friendly service
Found an item online that I wanted to purchase and that was offered by a competitor at a lower price. People at R&F were willing to match the price, so I purchased it from them. Friendly service.
March 1, 2023
Tyler was knowledgeable and answered…
Tyler was knowledgeable and answered all our questions
January 7, 2023
Reply from Raymour & Flanigan - Orchard Park
Thank you for your review Marlene Vastola We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.
Very easy and pain free
Very easy and pain free. We knew wat we wanted and found something very suitable!!!!
January 3, 2023
Reply from Raymour & Flanigan - Orchard Park
Thank you Caroline Gowanlock for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.
Reply from Raymour & Flanigan - Orchard Park
Thank you Jace Drennanfor your review. We're happy you enjoyed our service and selection!! We hope to see you again. -Jeff V.
Great Customer Service
Placed an order over the phone with Dan B. He was friendly, great to deal with and was very helpful.
October 15, 2022
Reply from Raymour & Flanigan - Orchard Park
Thank you Elisa C. for your review. We're glad to hear that you had great service over the phone! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Orchard Park
Hello David. Sorry to hear you had this experience in our showroom. That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -Jeff V.
Excellent customer service
July 17, 2022
Reply from Raymour & Flanigan - Orchard Park
Thank you Mary Lou Stolarski for your review. We are happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
Terrific service
I had a great experience shopping with Dan at Raymour and Flanigan on Saturday, July 9th…. He was patient, knowledgeable, friendly, and had a great sense of humor. I spent what was to me a lot of money but Dan made it painless 😊 and I’m looking forward to bringing it all home …thank you Dan….
July 10, 2022
Reply from Raymour & Flanigan - Orchard Park
Thank you Jana Spicer for your review. We are happy to hear that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Great service
July 9, 2022
Reply from Raymour & Flanigan - Orchard Park
Thank you Jason Skrok for your review. We are happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
A Great Shopping Experience!
Our salesperson was very good. She gave us the time to look around the store on our own until we summoned her with our interest. She was thorough in her help.
July 4, 2022
Reply from Raymour & Flanigan - Orchard Park
Thank you ROSEMARIE for your great review. We are happy to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.
shopping experience
Staff didn't hover while I was looking.
Staff helpful and knowledgable when I had questions.
June 22, 2022
Reply from Raymour & Flanigan - Orchard Park
Thank you Richard J. for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Peaceful Shopping.
Sales person was very helpful and no pressure put on us to buy. We did purchase a recliner at a good price.
October 25, 2021
Reply from Raymour & Flanigan - Orchard Park
Thank you for taking the time to leave a review, Mike! We really appreciate you taking the time out to share your experience with us. -Taylor W
I was asked if I needed help the minute…
I was asked if I needed help the minute I stepped in the store and the associate was very helpful in finding the very specific things I needed in functionality of the furniture
October 20, 2021
Reply from Raymour & Flanigan - Orchard Park
Hi Cynthia,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W
Great help and great Chair price!
September 14, 2021
Everyone was wonderful
Everyone was wonderful. Helpful and answered all questions as well as went out of their way.
August 4, 2021
new sectional
didn't visit the store bought by internet but been dealing with that store for a long time the sales lady was excellent!
June 12, 2021
Reply from Raymour & Flanigan - Orchard Park
Hi Marion! Many thanks for telling us about your experience. We appreciate you shopping with us! -CE
The customer service representative was…
The customer service representative was very informative and helpful not pushy ,and she helped us with a service representative to also come out and look at a chair we bought in January
June 6, 2021
Reply from Raymour & Flanigan - Orchard Park
Hello Cind! Thank you for your 5-star review! Thank you for furniture shopping with us! -CE
Amazing customer service!
May 24, 2021
Reply from Raymour & Flanigan - Orchard Park
Hi Laura! We want to thank you for your kind review! We are looking forward to seeing you again soon! -CE
The Outlet store is just as good
My first trip to the outlet was good. It had the same environment as a typical R&F store, we were greeted the same, sales people were professional. We were pleased to learn that the price on the furniture is the actual cost, unlike at regular R&F stores where for some reason they always add on some kind of hidden discount. I bought a love seat, chair, and ottoman for my office and couldn’t be happier.
May 23, 2021
Reply from Raymour & Flanigan - Orchard Park
Hi Michael! Thanks so much for taking the time to leave us such a helpful review about your shopping experience! Thank you for shopping with us! -CE
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